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Job Title: |
Sr. Associate/Associate |
Function: |
Customer Engagement Team in Admissions & Financial Aid (AFA) |
Name of Job Holder: |
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Location: |
Hyderabad |
Reports to position: |
Senior Manager - Engagement |
Band: |
A4 |
Reportees to Position: |
N.A.
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No. of Positions |
1 |
Job Purpose |
We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes (includes one-year hybrid advanced management programmes). You are someone with good functional understanding and industry experience with customer engagement processes (both voice and email based processes), with a proven track record of winning new customers / business to drive School’s revenue, have strong business-to-cutomer (B2C) orientation and customer centricity, and competently use these skills to achieve, and often exceed the business targets. You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition. |
Job Outline |
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Job Specification |
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Knowledge / Education |
Specific Skills |
Desirable Experience |
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Job Interface/Relationships: |
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Internal |
External |
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S.No |
Key Responsibilities |
% Time Spent |
1 |
Handle all Inbound enquiries and outbound communication– emails and phone calls |
70% |
2 |
Handle walk-ins and coordinate Campus Visits |
10% |
3 |
CRM – data entry and reporting |
20% |
Any Other Significant Input |
ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization. |
Email us at
Timings
Monday- Friday, 08:00 to 18:00