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Accepted Papers
ICSEM Student Innovation Challenge - Winners
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Research Papers
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Title
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Author
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A Decision Support Framework For Global Services
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Kannan Balaji
Munish Goyal
N Viswanadham
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Cloud Based Document Delivery Service For Emerging Markets
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Sakhee Dheer
Asankhaya Sharma
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Connectivity In Distributed Service Systems
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Christoph Breidbach
Darl Kolb
Ananth Srinivasan
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Consumers' Perceptions Of Offshored Customer Service: Cross-Over Or Cross-Out?
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J H P Eloff
Valerie Folkes
Shashi Matta
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Developing m-Services for Emerging Markets: a case of South Africa
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J H P Eloff
Jabu Mtsweni
Musa Ntuli
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Preliminary Investigations Into The Business Ecosystem In Rural South Africa: An E-Business Perspective
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Winnie Kandie
Ernest Ngassam
Felix Ntawanga
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RML: Market intelligence with mobile sms intervention
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Kasina V Rao
R M Sonar
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| Service Orchestration Of Smes In Emerging Economies |
S Kameshwaran
N Viswanadham |
| Service Science Perspectives And Paradoxes In Indian Information Technology Service Provision |
M Buchanan-Oliver
A Srinivasan |
| Transformational E-Governance Service Quality Assessment - Indian Case Study |
Jayanta Chatterjee
S N Mukhopadhyay |
| Value Driven It Service Management Modeling: System Dynamics Approach |
Susanta Mishra
Kumar Saurabh |
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Case Studies
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Title
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Author
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An Objective Approach To Location Strategy And Optimizing Workforce Allocation
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Arun Anantharaman
Chinmay Mesaria
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Calhix®: Applying Integration Frameworks To Healthcare Information Exchange
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Parthasarathi Biswas
Krishnendu Chakraborty
Debayan Das
Joydeep Dutta
Gora Datta
Sushrut Mehta
Sabarna Mukhopadhyay Aparajita Ray
Supten Sarbadhikari
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Leveraging Industry-Academia Collaboration For Enhancing Employability Of Students
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A R Aryasri
Srinagesh Chatarajupalli Gopu Venkatswamy
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Rapid Development Of Speech To Speech Systems For Tourism And Emergency Services In Indian Languages
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Anandaswarup V
Karthika M
Nagaswetha G
PK Narne
VV Vinay Babu
Mrudula K
Poornima T
RR Patil
CMS Raju
Snehata T
Azharuddin S
Abhilash B
P Raju
G S C Prasad
Sriram A
E Veera Raghavendra Sachin Joshi
Vamshi Ambati
Kishore S Prahallad
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Posters
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Title
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Author
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A Cloud Based Web Accessibility Assessment And Remediation Service Offered From An Emerging Market For The Developed Economies
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Ajay Kolhatkar
Rajiv Narvekar
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A Service System Design To Support The Medical Tourism Initiative In South Korea
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Sung Woock Cho
Vijayan Sugumaran
Hee Sung Yoon
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A Web-Portal For Accessing Services By Smmes In South Africa: A Mashup Prototype
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J H P Eloff
Ernest Ketcha Ngassam
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Academic Collaboration Essentials
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Yogeshwar B Khadilkar
Rajan Raman
Bharat B Purohit
Mrityunjay Prasad
Gne Ronchetto
Vjayabhaskar R Siddared
R Sreelatha
Zaheer N Travadi
Mangala Kalyani Vasan Yogeshwar B Khadilkar
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Advanced Health Care Analytics
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Swati Agarwal
Dinu John
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Process Management Systems And Public Healthcare In Brazil: The Service Quality Approach
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D G S Santos
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| Case Study On Integrating Microfinancial Services With Commodity Supply Chain To Develop Robust & Inclusive Correspondent Banking System |
Arun Kumar Vaish
Sharad Agrawal |
| Case Study Report On Maintaining Health Records |
Arjun S Bharadwaj Bharath B S
Deeksha P P
Adithya Sundara Rajan |
| Critical Success Factors For Crm Implementation: A Study Of Indian Banks |
D P Goyal
Sarika Sharma
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| Development Of Sustainable Telemedicine, Ehealth Strategies And Its Applications To Indian Public Health System: An Exploratory Study |
Jayalakshmi Gopalkrishnan
A Vetrivel |
| Eucalyptus Cloud To Remotely Provision E-Governance Applications |
Sreerama Prabhu Chivukula
Rajasekhar Krovvidi
Aneesh Sreevallabh Chivukula |
| Factors Affecting Consumers’ Perception For Online ‘Information Service’ And Its Implications On The Revenue Model |
Dr Rama Deshmukh |
| Innovative Methodologies In Public Health Service Delivery System |
Ganesh Hiregoudar
Dr H Rajashekar |
| Net Generation - The Differentiating Factor For Service Innovation |
Sukanya Patwardha |
| Performance Evaluation Of Testing Services For Software-Quality Maintenance |
Rajat Sheel Jain
Neeraj Kumar |
| Reaching The Masses Through A Rural Services Platform |
Vikas Agarwal
Sachin Gupta
Shalini Kapoor
Sumit Mittal |
| Resource Planning For Software Service Firms: A Supply-Chain Perspective |
Divya Tiwari
Janat Shah |
| Sem- A Way To Promote Business |
Madhu Bhatia
Dhiraj Khurana |
| Social Networks As A Service |
Rudranil Das Gupta
Diptiman Dasgupta |
| Transitions To Socio-Environmental Responsibility: Reviving Education System |
Abhishek Jain
Hemant Sahal
Akanksha Singh |
| Virtual Markets And Hierarchies In Indian Health Care Services |
Ann Séror |
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