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Programme
Programme Brochure
The programme schedule is as follows
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Thursday : Day 1, September 23, 2010
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8:30 - 9:30
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Registration
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9:30 - 11:00
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Inauguration & Keynote-I
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11:00 - 11:15
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Tea break
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11:15 - 12:45
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Research Papers Session-I: IT Services*
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*Tutorial I |
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12:45 - 14:00
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Lunch
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14:00 - 15:15
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Keynote-II
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15:15 - 15:30
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Tea break
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15:30 - 17:00
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Research Papers Session II – Mobile Based Services*
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Research Papers Session III: Other Services
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17:00 - 18:30
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*SRII Study Groups Presentations (A)
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*SRII Study Groups Presentation (B)
Emerald Presentation |
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18:30 - 19:30
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Poster Session
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19:30 - 20:30
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Cultural Event (Andhra Natyam and Perini Siva Tandavam)
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| 20:30 |
Diner at Mirror Pool, Executive Housing |
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Friday : Day 2, September 24, 2010
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8:30 - 9:45
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Keynote-III
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9:45 - 10:00
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Tea break
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10:00 - 11:30
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Research Papers Session IV:
Service Quality*
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*Tutorials II |
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11:30 - 11:45
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Tea break
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11:45 - 13:15
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Research Papers Session V:
Emerging Markets*
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*Tutorials III |
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13:15 - 14:15
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Lunch
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14:15 - 15:15
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Keynote IV
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15:15 - 15:30
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Tea break
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15:30 - 17:00
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Panel Discussion
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17:00 - 18:30
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Service Innovation Challenge Presentations
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18:30 - 18:45
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Closing Ceremony
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Venue: Khemka, AC3 LT, Atrium
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Programme Details
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| *IT Services |
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11:15
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Connectivity in Distributed Service Systems
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Christoph Breidbach
Darl Kolb
Ananth Srinivasan
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11:45
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Service Science Perspectives and Paradoxes in Indian Information Technology Service Provision
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M Buchanan-Oliver
A Srinivasan
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12:15
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Value Driven IT Service Management Modeling: System Dynamics Approach
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Susanta Mishra
Kumar Saurabh
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| *Mobile Services |
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15:30
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RML: Market Intelligence with Mobile SMS Intervention
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Kasina V Rao
R M Sonar
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16:00
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Developing m-Services for Emerging Markets: A case of South Africa
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Jabu Mtsweni
Musa Ntuli
J H P Eloff
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16:30
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Preliminary Investigations into the Business Ecosystem in Rural South Africa: An e-Business Perspective
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Winnie Kandie
Ernest Ngassam
Felix Ntawanga
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| 9:45 - 1**Service Quality |
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10:00
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A Decision Support Framework for Global Services
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Kannan Balaji
Munish Goyal
N Viswanadham
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10:30
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Transformational e-Governance Service Quality Assessment - Indian Case Study
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Jayanta Chatterjee
S N Mukhopadhyay
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11:00
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Consumers' Perceptions of Off-shored Customer Service: Cross-over or Cross-out?
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J H P Eloff
Valerie Folkes
Shashi Matta
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| *Emerging Markets |
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11:45
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Leveraging Industry-Academia Collaboration for Enhancing Employability of Students
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A R Aryasri
Srinagesh Chatarajupalli Gopu Venkatswamy
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12:15
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Cloud Based Document Delivery Service for Emerging Markets
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Sakhee Dheer
Asankhaya Sharma
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12:45
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Service Orchestration of SMEs in Emerging Economies
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S Kameshwaran
N Viswanadham
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| *Other Services |
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15:30- 16:30
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An Objective Approach to Location Strategy and Optimizing Workforce Allocation
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Arun Anantharaman
Chinmay Mesaria
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CALHIX®: Applying Integration Frameworks to Healthcare Information Exchange
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Parthasarathi Biswas
Krishnendu Chakraborty
Debayan Das
Joydeep Dutta
Gora Datta
Sushrut Mehta
Sabarna Mukhopadhyay Aparajita Ray
Supten Sarbadhikari
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Rapid Development of Speech to Speech Systems for Tourism and Emergency Services in Indian Language
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Anandaswarup V
Karthika M
Nagaswetha G
PK Narne
VV Vinay Babu
Mrudula K
Poornima T
RR Patil
CMS Raju
Snehata T
Azharuddin S
Abhilash B
P Raju
G S C Prasad
Sriram A
E Veera Raghavendra Sachin Joshi
Vamshi Ambati
Kishore S Prahallad
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| *SRII Study Group Presentations |
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17:00
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Healthcare
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17:30
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Financial Services
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18:00
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Education and Vocational Training
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| *SRII Study Group Presentation/Emerald Presentation |
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17:00
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Rural Marketing
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17:30
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Insider’s Guide to Getting Published by Emerald
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| *Tutorials |
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Tutorial I
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Role of Open Source Technologies for Transforming Healthcare IT in India
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Indrajit Bhattacharya, IIHMR
Dr B K Jha, Birla Institute of Technology, Ranchi
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Tutorial II
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Estimating the Impact of Individualized Customers’ need for Service Innovation and Service Delivery
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Dr Atanu Adhikari, Indian Institute of Management, Kozhikode
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Tutorial III
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Leveraging Technology to Drive Service Innovations in Emerging Economies
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Srinivas Padmanabhuni
Rajiv Narvekar (SETLabs, Infosys Technologies Ltd)
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Call for participation
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