What is Digitary?
Digitary is a secure online service that allow organisations to issue secure digital records online, so that the subjects of those records can access and share them on the web with third parties. This eliminates the hassle associated with having to produce original paper documents.
What certified online records can I get through Digitary?
Digital transcripts, degree certificates are available to students and graduates of Digitary-enabled education providers.
Who uses Digitary?
Many higher education institutions in India, UK, Australia and Ireland use Digitary to issue their records. Almost one million secure records have already been created. Digitary records are verified by employers, local government, universities and credential evaluators around the world.
How does it work?
Vetted organisations who sign up for Digitary are provided with a means to issue digitally certified documents and data to their students/graduates/customers/members. Individuals then receive their certified documents via the Digitary website. From there, individuals can share their records with third parties online, controlling who can see their records, and for how long. Third parties can use our service to receive and verify records in a variety of ways.
How can I trust a Digitary document?
Documents accessed via www.digitary.net can only be produced by vetted organisations that we have accepted into our network. The subjects of those documents (i.e. students and graduates) cannot upload or modify documents to the service. Furthermore, any PDF documents produced through this service contain cryptographic digital signatures to ensure their authenticity and integrity. These signatures are automatically verified by opening them in Adobe Reader version 9 or later. In Adobe Reader, you will see a "blue ribbon" digital signature at the top of the document that indicates its validity. Note that you must be online for verification to succeed.
Is Digitary technology based on open standards?
Yes. Digitary documents comply with relevant security standards, such as XAdES-A and PAdES-LTV from the the European Technical Standards Institute. Digitary documents also meet the guidelines set for electronic documents as per the India IT Act 2000. Adherence to these standards ensures that Digitary provides the maximum level of security and legal validity of documents and data. Digital signatures are produced on FIPS 140-2 Level 3 cryptographic hardware devices, which are made accessible to officials of vetted organisations.
Can I search the Digitary database?
No. By design, Digitary is not an enquiry system that allows you to search database of records. Instead, Digitary enables individuals to generate an access token for you, which they can send to you via email or another medium. You can use these tokens to verify their records online. This approach affords maximum data protection to the individual concerned.
How does Digitary protect records in the long term?
Digitary employs advanced, long-term cryptographic validity to ensure that the security of digital records have their cryptographic security periodically "upgraded" without any manual intervention required. This ensures that records stored in Digitary have up to date cryptographic protection, even long after they have been issued.
Viewing the Adobe Blue-Ribbon for documents saved to your PC
When you save the PDF to your PC and open it, a ‘blue-ribbon’ will appear. Note - this blue ribbon only appears when the document is saved to PC, and not when it is being viewed in the browser. The blue ribbon will indicate issuer details and also the Certificate Authority name. Appearance of blue-ribbon is also proof that the document has not been tampered since it was issued. If the blue ribbon is not visible or is showing ‘Unknown’ the Trust Store of Adobe Reader may not be up to date. In general, when you first open a Digitary certified document in Adobe Reader, it may ask for permission to get up to date certificates from the Trust Store. You should allow it to do so. Please note you need Adobe Reader 9 or above to see the blue-ribbon on the document.
If the Trust Store has not updated automatically, you may manually update the trust store. To do this, complete the following steps:
In Adobe Reader, click Edit, and then Preferences. This will open the preferences menu.
In the Categories list on the left-hand side of the menu, click Trust Manager. This will display the settings related to trust store management.
In the section titled "Automatic Adobe Approved Trusted Certificate Updates" (and "Automatic European Union Trusted Certificate Updates", if present), check the box titled "Load trusted root certificates...", and click the Update Now button. This will manually update the trusted store, and ensure it automatically updates in the future.
Close the preferences menu, and the Adobe reader program. This will refresh the trusted store.
Open the document in Adobe Reader again, and check the status of the signature. It should now display as valid.
Are Digitary documents legally admissable?
Yes. Various countries have established their own standards for electronic documents. The India IT Act 2000 defines guidelines for digital signtures. Digitary documents follow these guidelines and are hence legally valid digital documents in India.
Digitary documents contain signatures equivalent to Qualified Electronic Signatures (QES), which have the highest legal status available for digital signatures under the EU Digital Signature Directive 1999/93/EC, and national enacting legislation. These signatures can only be produced by authorised officials of vetted organisations, following a fully-audited identity verification process, and require the use of certified physical hardware devices to issue documents. This provides an extremely high level of assurance and legal validity that documents are authentic, tamper evident, and non-repudiable.
What about non-EU countries?
The EU Digital Signature Directive sets a very high bar for international digital signature legislation. By complying with the very highest level of assurance within this EU law (the Qualified Electronic Signature), our signatures also meet the less stringent requirements of other international laws including the Australian Electronic Transactions Act, the US E-SIGN and others. In India, we meet the guidelines set by India IT Act 2000.
How long are Digitary documents valid for?
It depends on the issuers policy. Some documents, such as status letters, expire after a few months or years. However, degree certificates and final transcripts are life-long documents and do not expire at all.
How can I verify a person’s record using Digitary?
To view a persons record, you need to ask them to share it with you online. The simplest way is for them to generate a share URL, that is unique to their shared document(s), and that points either to the Digitary website (https://www.digitary.net), or at the website of the issuing organisation. You will need to check that the URL does correspond either to the Digitary website (https://www.digitary.net) or with the issuing institutions web domain.
Is there an easier way to receive certified documents?
Yes. Digitary provides larger organisations with an online facility into which documents can be easily sent by applicants. In order to use this method, your organisation will need to be vetted by us, before being added to our database of recipients. For more details, please contact us.
Can I integrate Digitary with my recruitment / HR system?
Yes. Digitary has an API for B2B integration. For more details, please contact us via our contact form.
As a student how do I register with Digitary?
From the login page, click on the Sign Up link.
You will then be presented with the sign-up form below. Be sure to use the same the alumni email address to which the original notification from the ISB was sent. Please fill in the appropriate fields and click Submit.
An email will be sent to you. This email can take some time to arrive, so please be patient. Once it arrives, click on the link in the email to activate your account. You will then be able to log in and access your document.
No activation email received?
Be sure to check your Spam or Junk folder.Make sure, also, that you have used the same email to register on Digitary as that which was used by ISB when they sent their first notification to you. You can manually re-send your activation email in the resend activation code email page.
Click Activate Account towards the end of the page. Please be patient as this can sometimes take some time to arrive, depending on your email provider.
Activation email received but no activation button visible?
Your Click to activate button will be found right at the end of your email and will often display even when the image above it is not visible. The blocking of an image within an email may be particular to your email client; there will be settings within your client that allow you to manage how email content is viewed. If you are still not able to view the Activate button, please contact us and we can activate your account for you.
Cannot log in after activating account – error messages explained?
Invalid Token Error
The invalid token error generally appears when you have clicked the activation link in the email for a second time. This is a single-use only link. If you see this message, then you have already activated your account, please try instead to log in at the login page.
Wrong Login Details or Account Has Not Been Activated?
If you have already activated your account via the email sent to you, please review your login details:
- Ensure that your email is typed correctly and does not have a space entered directly after the email address
- Ensure that you have entered the correct password (make sure the caps lock is off).
If your email is correct, with no additional spaces entered at the end of the email, then try to reset your password. Follow the instructions on screen, (you do not need your old password to reset). You will receive an email with a link to reset your password. Then log in to Digitary again from the login page. Enter your email address and your new password.
Using an Android Mobile Phone?
If you are still experiencing an issue and are using an android phone, please try again to reset your password and log in from a Windows pc.
Icons not clickable on the Digitary site?
Settings / internet options / privacy / sites / enter the Digitary url https://core.digitary.net/ / Allow / ok / ok
Settings / internet options / security / cutsom level / locate the Scripting section (towards the end of the list) and under Active Scripting, ensure enable is checked / ok / ok
Menu / Options / Privacy / Firefox will: / from the dropdown menu choose Remember History Alternatively, you can choose to Use custom settings for history and add the Digitary site https://core.digitary.net/ as an exception
Copy the following then paste it into the Firefox address bar: about:config
Hit the Enter key.
On the following page, click the button: "I’ll be careful, I promise!"
Refresh your browser.
Verifying a share – third party not receiving email to view share?
We have created a Take a Tour walkthrough with instructions on how to navigate our Digitary Student site. It particularly focusses on how to Create and View your Shares. When you log in to Digitary, on the left hand side, you will find the option to Take a Tour. This will guide you through the steps to take in sharing a document and will show you where and how to check that the share was indeed made successfully and, for instance, that the correct email was entered for the recipient. Finally, do ask the Institution or party to which you are applying to check their spam or Junk folder as automated emails can often be misdirected here.
Downloading and printing your document?
When you view your document, you can download it and save it locally to your pc. From there, you can print the document. The exact way in which you do this and the icons that you see when viewing your document will depend on the pdf reader you use. In the picture below, you can click the icon circled.
Resetting your password?
Your username is your email address. You can reset your password in the reset password page, where you can then follow the instructions on screen.
Issue still unresolved?
If you are still experiencing difficulties accessing your documents through Digitary; we are here to help. Firstly, please check again that you have registered using the same email to which the the original notification from ISB was sent. Contact us below and supply us with as much information as possible to help us understand the issue:
At what point in the process are you getting stuck?
What have you tried doing?
What is the email you have registered with?
Can you provide us with screenshots of any error messages that you see?
Please email us at: firstname.lastname@example.org