Global In-House Center Capability Maturity Index

White papers
Mani, Deepa.,Desai, Amit. "Global In-House Center Capability Maturity Index", 2015
Abstract:
Over the last few years more than 800 MNCs have established Global In-house Centers (“GIC”) in India that leverage highly skilled, specialized, low-cost talent pool to reduce costs of ownership, develop products and provide services for fast growing global and regional markets. 
 
The service delivery journey for most GICs has been that of gradual evolution, taking years to progress from when dedicated centers were set up for one or two functions to multi-function center providing value added services for both global and local geographies.
 
The current business environment is far more global, complex, agile, and influenced by the digital revolution.  Organizations have had to restructure their service delivery models to align to the changing business environment.  As a result, GICs have had to rapidly evolve their operating models to move up the value chain.  GICs are now increasingly transitioning from being pure play cost centers to centers delivering innovation, quality and strategic value.  
 
For full content, please contact Arun_Kumar@isb.edu