IBM defines Service Science as the study of service systems -- configurations of people, technologies, and other resources that interact with each other to create value. The two-day workshop on service science, co-sponsored by the Srini Raju Center for IT & the Networked Economy (SRITNE), ISB and IBM Research Ltd. will invite leading academicians conducting cutting edge research in service science, faculty members and graduate students from ISB and affiliate universities, and researchers from IBM. The workshop will provide a forum for quality academic discussions and interactions with industry on topics pertaining to service quality management, governance challenges and solutions, human capital performance, emerging service delivery models, solutions for growth industries and assessing the business value of services.

The workshop will include a keynote presentation by an industry leader, round table discussions on key issues in service science and featured academic presentations.

Conference Venue: Indian School of Business
Dates: September 14 - 15, 2012

Conference Co-Chairs:

	Professor Deepa Mani, Assistant Professor of Information Systems and Research Fellow Indian School of Business
	Nandakishore Kambhatla, Senior Technical Staff Member and Senior Manager of the Human Language Technologies, IBM Research - India
	More..

About SRITNE@ISB

The Srini Raju Centre for Information Technology and the Networked Economy (SRITNE), launched in July 2006 encourages innovative thinking in maximising the benefit of Information and Communication Technologies (ICT) to business and society .

About ISB

The ISB is a premier global business school established in 2001, with a vision to be an internationally top-ranked, research driven, independent management institution that grooms future leaders for India and the world.

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