Workshop on Innovations in Technology Services

Workshop on Innovations in Technology Services

Technology service providers are increasingly emerging as strategic partners who impact their clients’ competitiveness and profitability. Indeed, fueled by rapid technological advances and globalisation, the scope of technology services has evolved from peripheral activities with a focus on cost reduction to include a diverse set of critical functions such as innovation, new product development, and supply chain management that impact firm performance and society. This evolution of technology services is especially pronounced and relevant in an era of rapid automation, big data and social networks. The purpose of the workshop on Innovations in Technology Services is to bring together an interdisciplinary group of researchers and industry practitioners interested in understanding the future of technology services, including but not limited to technology-enabled service innovations, newer forms of organisation of service delivery, and human capital management.
 
The  theme for this year’s workshop is “Smart Cities”. In India, urbanisation is a rapidly growing trend fuelled by the government’s emphasis on the manufacturing and services sectors as engines of growth. As per the 2011 census report, more than 600 million Indians will be living in urban areas by 2031, and the contribution of urban India to her GDP is expected to rise from 52% in 2011 to 75% in 2031. Yet, the current state of infrastructure, human capital and services in Indian cities is an important constraint in accommodating the pace of urbanisation. A plan for rapid development of 100 smart cities by the Government of India intends to address this challenge. A smart city is commonly defined as the one that leverages technology to integrate and optimise its limited resources towards better habitability, sustainability and citizen empowerment. But there is a limited understanding of how technology-enabled solution(s) can help cities evolve into safe, secure, and efficient habitats. Several presentations at this year's workshop will seek to bridge this understanding by outlining specific contributions of technology services providers to urban transformation.
 
The workshop, hosted by the Srini Raju Centre for Information Technology and the Networked Economy (SRITNE) will be held on October 31 - November 1, 2015 at the Indian School of Business (ISB). It will include keynote presentations by industry and academic leaders, round table discussions on key issues in technology services delivery, and featured academic presentations.

To download event report, please click here