Leveraging Technology to Manage Businesses

With the onset of the pandemic, several firms had to quickly move their processes online as nations globally prepared for extended periods of lockdown. New technologies are increasingly being explored and tested every day to minimise physical interactions with employees as well as clients.

CIOs globally are already looking at cost reduction measures, leveraging flexibility built in the current investments to ensure business continuity, and to look at investing for business productivity for the new normal. How can they zero in on the right portfolio of ICT investments for their businesses to stay afloat or better yet, succeed in this complex environment?

We aim to study and draw rich insights to understand how technology can be leveraged by businesses from our interactions with academicians and industry veterans, surveys, research findings and publications.

Grassroots Entrepreneurs Survey

With the outbreak of the novel coronavirus (COVID-19), several millions of people have been asked to self-quarantine and / or work from home. In this context, it is valuable, necessary even, to understand the impact of the lock down on grassroots entrepreneurs or Village Level Entrepreneurs (VLE) in India.

To understand these issues better, we request your participation in the brief online survey below about the impact of the lock down on your business. The survey will take approximately five minutes to complete. It will be active for the next three months so we can observe how coping strategies of VLEs and Common Service Centres (CSC) evolve in the short run. The results will inform prescriptions to deal with such challenges and also, provide policy makers with more information to guide such arrangements.

Survey Link: https://tinyurl.com/yapq7brm

Industry Insights: Bridging the Digital Divide

Rishikesh Patankar of CSC Academy talks about the active role played by Village-Level Entrepreneurs (VLEs) and the Common Service Centres (CSCs) during COVID-19 lockdown. He also talks about the various up-skilling efforts undertaken by CSC Academy during the lockdown. Rishikesh is the COO - Education, Skill & CSC Academy, CSC e-Governance Services India Limited, Ministry of Electronics and Information Technology.

Faculty Insights: How SMEs can effectively emerge from the lockdown by leveraging digital technologies 

Giri Kumar Tayi talks about maintaining social distancing, building trust and confidence will need to be achieved by small and medium enterprises (SMEs) in a post-COVID era by embracing digital technologies. SMEs can design contact-less operations and streamline customer-facing activities using Digital Technologies. Giri is a Faculty, Information Systems and Business Analytics Area at State University of New York at Albany and also a Visiting Faculty at Indian School of Business.