Job Title:

Intern

Function:

Programme Delivery

Name of Job Holder:

Location:

Mohali

Reports to position:

Senior Manager

Band:

Reportees to Position:

N.A.

No. of Positions

1

Job Purpose

We are looking for an intern to support the marketing and delivery of  the Goldman Sachs Programme.

You are someone with good process orientation, adapt to new work tools effectively and expeditously, have strong customer orientation, and competently use these skills to achieve programme related time based targets

You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.

Job  Outline

·         Responsible for the support functions related to the marketing and delivery of the programme

·         Adept in learning processes and proprietary data tools for impeccable execution of programme delivery  process related tasks.

·         Responsible for ensuring superior customer experience, while meticulously handling customer enquiries through emails, zoom meetings & calls

·         Asist in data analysis and preparation of reports

·         Provide support for programme  related events, including interviews, webinars, cohort delivery and marketing events

·         Coordinate with internal and stakeholders of the school for programme related communication

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

·   Graduate under related or other disciplines

·     Customer Orientation

·     Communication (written and verbal)

·     Excellent Interpersonal skills

·     Ability to manage multiple responses, coordination & attention to details

·     Comfortable in working long hours/weekends as per business need

·   1-3 years of experience, ideally as part of data-driven processes

·   Ability to present data effectitvely to aid actionable insights, would be an edge

Job Interface/Relationships:

Internal

External

• Outreach Teams
• IT, Commercials and Finance team

• Prospective Students
• Alumni of the School

S.No

Key Responsibilities

% Time Spent

1

Recording and maintaining MIS related to the programme 

20%

2

Online and offline programme scheduling and appointment handling with students and faculty

20%

3

Timely procurments and distribution of reads, assignments etc. 

20%

4

Calling alumni and participants for reminders, follow ups and information transfer

25%

5

Attending the online/offline sessions as and when required

15%

Any Other Significant Input

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.