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Manager - CEE
Job Title: |
Manger |
Function: |
Center for Executive Education |
Name of Job Holder: |
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Location: |
Hyderabad |
Reports to position: |
Senior Manager |
Band: |
A3 |
Reportees to Position: |
None |
|
|
Job Purpose |
To support assigned area for Center for Executive Education (CEE) resulting into flawless program delivery and revenue generation
|
Job Outline |
The incumbent is responsible for supporting pre and post sales activities pertaining to learning programs designed and delivered by CEE.
Under presales support, the incumbent is expected to research on market/ industry trends to help identify the learning needs in a sector. As part of sales process, the incumbent is responsible for enabling maximum possible participation in the programs. The incumbent interacts with the client’s learning and development department/the participants directly for Open programmes to resolve their program related queries. The incumbent helps the participants to register for the program post which s/he connects the registered participants to the respective program manager for required help/assistance.
The incumbent periodically interacts with his/her counterparts in the learning & development department of the client or the alumni of the CEE programs as part of key accounts maintenance. The incumbent also coordinates with the marketing & communication team for branding and collaterals development of the programs. S/he also communicates with the LRC team for gathering data as part of market and industry analysis. The incumbent coordinates with the finance team to ensure collection of dues from the client and payment to the faculties who have delivered the programs have been processed.
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Job Specification |
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Knowledge / Education |
Specific Skills |
Desirable Experience |
M.C.A/M.B.A |
Preparation of MIS, Finance reconciliation, MS Office, Budgeting, Research skills, Interpersonal skills, Communication Skills, Team work, Cross functional collaboration, Coordination, Negotiation, Understand Digital Marketing and Proof Reading |
2 to 7 years |
Job Interface/Relationships: |
|
Internal |
External |
|
|
S.N |
Key Responsibilities |
% Time Spent |
1 |
To secure targeted number of participants for the required programs |
40% |
2 |
To research on industry & market to support new account acquisitions |
20% |
3 |
To coordinate for social marketing activities and digital lead f/ups for conversions |
10% |
4 |
To update the collaterals and mailers for all open programs for outreach |
10% |
6 |
To implement action on customer ratings / key account maintenance |
10% |
8 |
To execute internal processes related requirements e.g. data base maintenance, collection, getting payments processed |
10% |
|
Total Time Spent on All Responsibilities |
100% |
SN |
Key Result Area |
Key Performance Indicator |
Measure |
Weightage |
1 |
Revenue Management |
§ Participant number § Program Number |
§ Number of program executed § Targeted number of participants vs. Actual number |
50% |
2 |
Research on industry & market trends |
§ Accuracy and timeliness of research reports |
§ Reduction in errors § Meeting deadlines |
20% |
3 |
Coordinate for branding of the programs/ for website maintenance |
§ Timely and updated content |
§ Compliance to prescribed content guidelines |
10% |
4 |
Key account Maintenance |
§ Meaningful interactions with the CEE program alumni over a period of time |
§ Conversion § Volume of interactions |
10% |
5 |
Internal processes e.g. data base maintenance, |
§ Accuracy and updated data |
§ Reduction in errors § Compliances |
10% |
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Timings
Monday- Friday, 08:00 to 18:00