Job Title:

Manger

Function:

Center for Executive Education

Name of Job Holder:

Location:

Hyderabad

Reports to position:

Senior Manager

Band:

A3

Reportees to Position:

None

Job Purpose

To support assigned area for Center for Executive Education (CEE) resulting into flawless program delivery and revenue generation

Job  Outline

The incumbent is responsible for supporting pre and post sales activities pertaining to learning programs designed and delivered by CEE.

Under presales support, the incumbent is expected to research on market/ industry trends to help identify the learning needs in a sector. As part of sales process, the incumbent is responsible for enabling maximum possible participation in the programs. The incumbent interacts with the client’s learning and development department/the participants directly  for  Open programmes to resolve their program related queries. The incumbent helps the participants to register for the program post which s/he connects the registered participants to the respective program manager for required help/assistance.

The incumbent periodically interacts with his/her counterparts in the learning & development department of the client or the alumni of the CEE programs as part of key accounts maintenance. The incumbent also coordinates with the marketing & communication team for branding and collaterals development of the programs. S/he also communicates with the LRC team for gathering data as part of market and industry analysis. The incumbent coordinates with the finance team to ensure collection of dues from the client and payment to the faculties who have delivered the programs have been processed.

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

M.C.A/M.B.A

Preparation of MIS, Finance reconciliation, MS Office, Budgeting, Research skills, Interpersonal skills, Communication Skills, Team work, Cross functional collaboration, Coordination, Negotiation, Understand Digital Marketing and Proof Reading

2 to 7 years

Job Interface/Relationships:

Internal

External

• IT
• Marketing & Communication
• Learning and Research Center
• Finance
• Internal Faculty

• Existing & New Clients
• External Faculty

S.N

Key Responsibilities

% Time Spent

1

To secure targeted number of participants for the required programs

40%

2

To research on industry & market to support new account acquisitions

20%

3

To coordinate for social marketing activities and digital lead f/ups for conversions

10%

4

To update the collaterals and mailers for all open programs for outreach

10%

6

To implement action on customer ratings / key account maintenance

10%

8

To execute internal processes related requirements e.g.  data base maintenance, collection, getting payments processed

10%

Total Time Spent on All Responsibilities

100%

SN

Key Result Area

Key Performance Indicator

Measure

Weightage

1

Revenue Management

§ Participant number

§ Program Number

§ Number of program executed

§ Targeted number of participants vs. Actual number

50%

2

Research on industry & market trends

§ Accuracy  and timeliness  of research reports

§ Reduction in errors

§ Meeting deadlines

20%

3

Coordinate for branding of the programs/ for website maintenance

§ Timely and updated content

§ Compliance to prescribed content guidelines

10%

4

Key account Maintenance

§ Meaningful interactions with the CEE program alumni over a period of time

§ Conversion

§ Volume of interactions

10%

5

Internal processes e.g.  data base maintenance,

§ Accuracy and updated data

§ Reduction in errors

§ Compliances

10%