Job Title:

Manager – ASA

Function:

PGPpro

Name of Job Holder:

New Position

Location:

Mumbai

Reports to position:

Head- ASA

Band:

A3

Reportees to Position:

Associate

Job Purpose

To manage all administrative activities related to academic delivery through handling various program requirements for PGPpro and other programmes in your city.

Job  Outline

The job holder is responsible for ensuring a smooth academic execution of the programs by being accountable pertaining to the academic services including logistics. S/he is required to see that all the classrooms for the programs are well equipped with audio visuals and the necessary tools so that there is hassle free delivery of the programs. S/he is expected to ensure smooth conduct of class and exams, preparation of groups, coordination with AA on time delivery of course outline to all students. S/he also ensures logistics requirements of the faculty are met without any hassle or complaints.

In order to ensure effective execution of the job the job holder is required to see that all appropriate arrangements are made during the term at the programme venue. S/he is responsible for providing required support to executives in terms of logistics and facilities at ISB via timely customer support, understanding their queries and responding to all their queries on time. S/he is responsible for timely issue of all program related materials, like books, course materials, reference etc.

S/he is responsible for handling all activities related to students’ welfare like organizing workshops, guest lectures etc. S/he is expected to work in synergy with members of other departments to ensure maximum utilization out the synergies between ASA and all the stakeholders. The job holder is responsible for maintaining the SAP and LMS systems ensuring proper upload of data as well as collection of data on time.

S/he is responsible for preparing all related MIS and annual programme budget. While executing the job s/he is expected to work in consultation with superiors.

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Bachelor’s degree

Proficiency in computers, Interpersonal skills, Sense of urgency, Ability to manage multiple responses, Communication, Problem solving skills, Coordination, Attention to detail

5-8 yrs

Job Interface/Relationships:

Internal

External

• Various departments

• Students
• Applicants
• Faculty
• Banks
• Vendors
• Statutory Auditors

S.N

Key Responsibilities

% Time Spent

1

Efficient program management

30%

2

To coordinate with faculty for all programme related requirements

20%

3

To coordinate with students, respond to queries on time and escalate those where superiors suggestion is required

20%

4

To manage the SAP and LMS systems

15%

5

To coordinate with vendors and other departments

10%

6

Value addition to the department, other departmental programmes

and school

5%

Total Time Spent on All Responsibilities

100%

SN

Key Result Area

Key Performance Indicator

Measure

Weightage

1

Program Management

Ensure phenomenal learning experience to the students

§ Reduction in number of complaints per quarter

30%

2

Customer Life Cycle

Coordinate for all student activities – From beginning till graduation

§ Response time on queries

§ On time delivery of programs as per calendar events

§ On time delivery of course material and other information

20%

3

Faculty Coordination

Facilitate maximum benefit & learning for the students.

§ On time receipt of course outline and list of reading material from faculty

§ On time  procurement of course material

20%

4

Coordination with vendors &

other departments

Ensure proper coordination

with all vendors and other

related departments for

timely deliverance

§ On time  procurement and settlement of bills, logistics and data requirements etc.

10%

5

LMS and Budget

Manage SAP and LMS systems, annual programme budget

§ On time and accuracy while preparing annual programme budget

§ Maintaining LMS/SAP and ensuring proper upload/processing of data

15%

6

  Value add services to the program

Ensure smooth running of services other than classes

§ Number of workshops, lectures arranged

§ Customer satisfaction score of quality of services

§ Reduction of complaints

5%

Any Other Significant Input

The position requires working on weekends and long hours while teaching is in progress. The job holder may be required to stay on campus overnight during the term weeks.