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Manager–ASA
Job Title: |
Manager – ASA |
Function: |
PGPpro |
Name of Job Holder: |
New Position |
Location: |
Mumbai |
Reports to position: |
Head- ASA |
Band: |
A3 |
Reportees to Position: |
Associate |
|
|
Job Purpose |
To manage all administrative activities related to academic delivery through handling various program requirements for PGPpro and other programmes in your city.
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Job Outline |
The job holder is responsible for ensuring a smooth academic execution of the programs by being accountable pertaining to the academic services including logistics. S/he is required to see that all the classrooms for the programs are well equipped with audio visuals and the necessary tools so that there is hassle free delivery of the programs. S/he is expected to ensure smooth conduct of class and exams, preparation of groups, coordination with AA on time delivery of course outline to all students. S/he also ensures logistics requirements of the faculty are met without any hassle or complaints.
In order to ensure effective execution of the job the job holder is required to see that all appropriate arrangements are made during the term at the programme venue. S/he is responsible for providing required support to executives in terms of logistics and facilities at ISB via timely customer support, understanding their queries and responding to all their queries on time. S/he is responsible for timely issue of all program related materials, like books, course materials, reference etc.
S/he is responsible for handling all activities related to students’ welfare like organizing workshops, guest lectures etc. S/he is expected to work in synergy with members of other departments to ensure maximum utilization out the synergies between ASA and all the stakeholders. The job holder is responsible for maintaining the SAP and LMS systems ensuring proper upload of data as well as collection of data on time.
S/he is responsible for preparing all related MIS and annual programme budget. While executing the job s/he is expected to work in consultation with superiors.
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Job Specification |
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Knowledge / Education |
Specific Skills |
Desirable Experience |
Bachelor’s degree |
Proficiency in computers, Interpersonal skills, Sense of urgency, Ability to manage multiple responses, Communication, Problem solving skills, Coordination, Attention to detail |
5-8 yrs |
Job Interface/Relationships: |
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Internal |
External |
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|
S.N |
Key Responsibilities |
% Time Spent |
1 |
Efficient program management |
30% |
2 |
To coordinate with faculty for all programme related requirements |
20% |
3 |
To coordinate with students, respond to queries on time and escalate those where superiors suggestion is required |
20% |
4 |
To manage the SAP and LMS systems |
15% |
5 |
To coordinate with vendors and other departments |
10% |
6 |
Value addition to the department, other departmental programmes and school |
5% |
|
Total Time Spent on All Responsibilities |
100% |
SN |
Key Result Area |
Key Performance Indicator |
Measure |
Weightage |
1 |
Program Management |
Ensure phenomenal learning experience to the students |
§ Reduction in number of complaints per quarter |
30% |
2 |
Customer Life Cycle |
Coordinate for all student activities – From beginning till graduation |
§ Response time on queries § On time delivery of programs as per calendar events § On time delivery of course material and other information |
20% |
3 |
Faculty Coordination |
Facilitate maximum benefit & learning for the students. |
§ On time receipt of course outline and list of reading material from faculty § On time procurement of course material |
20% |
4 |
Coordination with vendors & other departments |
Ensure proper coordination with all vendors and other related departments for timely deliverance |
§ On time procurement and settlement of bills, logistics and data requirements etc. |
10% |
5 |
LMS and Budget |
Manage SAP and LMS systems, annual programme budget |
§ On time and accuracy while preparing annual programme budget § Maintaining LMS/SAP and ensuring proper upload/processing of data
|
15% |
6 |
Value add services to the program |
Ensure smooth running of services other than classes |
§ Number of workshops, lectures arranged § Customer satisfaction score of quality of services § Reduction of complaints |
5% |
Any Other Significant Input |
The position requires working on weekends and long hours while teaching is in progress. The job holder may be required to stay on campus overnight during the term weeks.
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Email us at
Timings
Monday- Friday, 08:00 to 18:00