ISB's Partnership with the Governments in the Nation's Digital Transformation


Organisations and individuals alike are increasingly exposed to and impacted by global trends of technology adoption, digitisation of services, mobile penetration, digital media consumption and data analytics. Along with private sector firms, public sector organisations, including state governments, are particularly keen to leverage the forces of technology towards the public good. Under the umbrella of the Digital India programme, there is also a clear mandate from the Government of India to transform the country into a digitally empowered society through the provision of accessible digital infrastructure and e-governance services. As part of the National e-Governance Plan (NeGP), 31 mission mode projects have been set up across diverse public service domains and departments (i.e., Income Tax, UID, e-Courts, Land Records Modernisation, Public Distribution System, MCA21, e-Procurement, Common Services Centres, etc.), which are envisioned to fully leverage the potential of information and communication technologies (ICT). These projects are laying the foundation for easier, cheaper and faster delivery of public services, and thereby transforming governance across India. This is a significant opportunity and a challenge from both a management and leadership angle, with several Indian government departments and states undertaking many such projects where technology is fundamentally transforming how public service delivery can improve efficiency and effectiveness.

In recent times, the Indian School of Business has been at the forefront of efforts to transform the public sector landscape through such initiatives. The ISB has responded to a variety of calls for proposals, especially from government & public sector enterprises, to deliver cutting-edge thought leadership through evidence-based research and innovative capacity building programmes. A few of the opportunities are listed below:


  1. Srini Raju Centre for IT and The Networked Economy (SRITNE) at ISB has partnered with the Government of India on the Pradhan Mantri Gramin Digital Saksharta Abhiyan programme (previously known as the National Digital Literacy Mission). ISB is the certification partner for the programme, which  aims to make 60 million (6 crore) rural citizens digitally literate by March 2019 and equip rural citizens to access digital devices, browse the Internet, access government services, search for information, and undertake cashless transactions.

  2. We are also working with the Government of Telangana to evaluate the effectiveness of its TS-CLASS  (Telangana State Computer Literacy and Skills in Schools) initiative, whose goal is to digitise close to 6,000 government high schools.

  3. The Centre for Executive Execution (CEE) at ISB has been particularly successful in developing proposals and delivering capacity building programmes for officers not only across government departments (e.g. Indian Railways, Ministry of Finance, Ministry of Information & Broadcasting, Ministry of External Affairs, etc.), but also in public sector enterprises such as LIC, SBI, ONGC, BPCL and SEBI, to name a few.

  4. SRITNE and CEE have also designed an innovative programme titled “Digital Transformations in Public Governance” with a vision to empower senior government officials to successfully leverage the potential of innovative policies towards transforming public governance efficiency and effectiveness in a digital economy. This programme is currently under consideration by state governments such as Arunachal Pradesh, Andhra Pradesh and the Indian government's National eGovernance Division.

For more details, please contact:
Mamtha Reddy, Head, Government & Public Sector, Centre for Executive Education, ISB
Karthik Rapaka, Associate Director, Srini Raju Centre for IT and The Networked Economy (SRITNE), ISB


This article was written by Karthik Rapaka, Associate Director, Srini Raju Centre for IT and The Networked Economy (SRITNE), ISB