Forum on The Business of Government: Learnings from Global Experiences


Forum on The Business of Government : Learnings from Global Experiences 


A one-day forum on ‘The Business of Government — Learnings from Global Experience’ was held on Thursday, May 11, 2017 at Federation House, FICCI's headquarters in New Delhi. It was organised jointly by NITI Aayog, FICCI, Bharti Institute of Public Policy, Indian School of Business (ISB), and the IBM Center for the Business of Government, Washington, D.C. 


The main objectives of this forum were to:

  • Develop potential research needs relevant to the government of India, based on recent research on selected topics developed by the IBM Center for use in the United States.

  • Describe the operations of the IBM Center for the Business of Government.

  • Explore the relevance of this type of think tank model for India.

Around 90 people attended the forum, including officials from the central and state governments, academics and business executives and representatives of FICCI, ISB and IBM.
The forum was inaugurated by Amitabh Kant, CEO, NITI Aayog, and included remarks by Sidharth Birla, Past President, FICCI; Prof. Rajendra Srivastava, Dean, ISB; Daniel J. Chenok, Executive Director, IBM Center for the Business of Government; and Dr. A. Didar Singh, Secretary General, FICCI.


The themes of the three plenary sessions were as follows:

1. Citizen Engagement and Innovation: Enablers of an Open and Inclusive Governance

The speakers on the panel consisted of Arun Maira, Former Member, Planning Commission of India; Daniel J. Chenok; Anupam Khanna, Former Chief Economist and Director General of Policy Outreach and Chief Economist, National Association of Software and Service Companies (NASSCOM); and Prof. Rajeev Malhotra, Executive Director, Centre for Development and Finance, School of Government and Public Policy, O.P. Jindal Global University.  Panellists included K. Padmanabhaiah, Chairman, Administrative Staff College of India; Pawan Chopra, Former Secretary, Ministry of Information & Broadcasting; and Anantha Sayana, Vice President & Head Digital, Larsen & Toubro Construction.
The panel discussed the role of open data, fiscal transparency, co-creation of services, citizen engagement with government and with civil society, and approaches to innovation. The panellists also explored related social issues facing national, state, and local governments in India.

2. From Data to Insights: Collaborating across Agencies in the use of Analytics in E-Government
Speakers included Prof. Prajapati Trivedi, Faculty Chair, Management Programme in Public Policy (MPPP) and Senior Fellow (Governance), Bharti Institute of Public Policy, and Adjunct Professor of Public Policy, ISB; John Kamensky, Senior Fellow, IBM Center for the Business of Government; Dr. B. K. Gairola, Member Secretary, National Innovation Council; and Prof. Deepa Mani, Executive Director, Srini Raju Centre for IT and the Networked Economy, ISB. On the panel were Dr. Pronab Sen, Former Chief Statistician of India; Dr Julia Glidden, General Manager, Global Public Services, IBM; and Prof. B. S. Ghuman, Professor, Public Administration, Punjab University.
The panel discussed how government agencies use technology to work  across agency boundaries, citing specific examples of how they use data and analytics to help focus and set priorities for action.

3. Business of Government: Learnings From Global Experiences
The panel consisted of Prof. Prajapati Trivedi, Daniel J. Chenok, John Kamensky, and Dr. Nivedita P. Haran, Director, Centre for Innovations in Public Systems.
This panel discussed how the IBM Center for the Business of Government helps support management improvement efforts of the U.S. government and what could be an appropriate model for such a forum in India.
Vanitha Narayanan, Chairman, IBM India, hosted a luncheon for all the participants and delivered an insightful and enjoyable keynote address.

This article has been written by Prof. Prajapati Trivedi, Senior Fellow, Bharti Institute of Public Policy.