Published PapersLanger, Nishtha.,Slaughter, S.A..,Mukhopadhyay, T. (2014) "Project  Managers'  Practical  Intelligence and  Project  Performance in  Software Offshore Outsourcing:  A Field Study", nformation  Systems  Research, 25 (2), 364–384Read Abstract >Close >This study examines the role of project managers’ (PMs’) practical intelligence in the performance of software offshore outsourcing projects. Drawing on the information processing literature, we argue that software offshore outsourcing projects operate in highly uncertain environments, and are prone to severe information asymmetries and challenging management issues. These issues lead to unforeseen critical incidents that must be resolved adequately for the projects to succeed. We posit that PMs can use practical intelligence to effectively address and resolve these critical incidents and the level of PMs’ practical intelligence positively affects performance in these projects. Further, we identify complexity and familiarity attributes of the project, team and PM that affect the information processing needs of the project and exhibit moderating effects on project performance. To evaluate our hypotheses, we analyze longitudinal data collected in an in-depth field study of a leading software vendor organization in India. Our data include project and personnel level archival data on 530 projects completed by 209 PMs. We also employ the critical incidents methodology to assess the practical intelligence of the PMs who led these projects. Our findings indicate that PMs’ practical intelligence has a significant and positive impact on project performance. Further, the benefits from PMs’ practical intelligence are higher for projects that are more complex or that have lower levels of task, team or client familiarity. Our study contributes by conceptualizing and measuring PMs’ practical intelligence and relating it to objective measures of project performance, providing unique empirical evidence of the importance of practical intelligence in a PM, and examining how the effects of PMs’ practical intelligence are moderated by the project context. Given that PMs with higher practical intelligence are scarce resources, our findings also have practical implications for the optimal resource allocation and training of PMs in software offshore services companies.

Published PapersBapna, Ravi.,Langer, Nishtha.,Mehra, Amit.,Gopal, Ram D.,Gupta, Alok. (2013) "Human Capital Investments and Employee Performance: An Analysis of IT Services Industry", Management Science, 59 (3), 641–658Read Abstract >Close >The rapid pace of technological innovation necessitates Information Technology (IT) services firms to continually invest in replenishing the skills of their key asset base, the human capital. We study the impact of human capital investments in the context of the Indian IT services industry, which has experienced double digit growth rates in the last decade. Indian IT services firms invest significant resources towards training and education of their employees. We examine whether these human capital investments directed towards employee training are effective in improving employee performance and productivity. Our rich employee level panel data set affords us the opportunity to link formal training with performance at the individual employee level. Controlling for unobservable employee characteristics and possible selection bias, we find significant a positive impact of training on employee performance. An additional training course, on an average, helps employees improve their performance by 3.6%. We also investigate the mediating role of employment related characteristics and the type of training on the link between training and performance. We find that employment characteristics such as work experience and whether the employee is a direct hire from an educational institution or a lateral hire from another IT services firm play a significant role in shaping the impact of training on performance. Interestingly, we find it that there is systematic superiority in the high experience laterals’ ability to extract value from firm-provided training. We find significant differences between the impact of specific versus general training and domain versus technical training on performance. We also find that domain and technical training have a substitutive relationship. Taken together, these findings suggest that the value of training is conditional upon a focused curricular approach that emphasizes a structured competency development program. Our findings have both theoretical and practical significance, most important of which is that they justify increased human capital investments to fuel future growth of this important component of the global economy.

Published PapersLin, Mingfeng.,Lucas, Henry.,Shmueli, Galit. (2013) "Too Big to Fail: Large Samples and the p-Value Problem ", Information Systems Research, 24 (4), 906–917Read Abstract >Close >The Internet presents great opportunities for research about information technology, allowing IS researchers to collect very large and rich datasets. It is common to see research papers with tens or even hundreds of thousands of data points, especially when reading about electronic commerce. Large samples are better than smaller samples in that they provide greater statistical power and produce more precise estimates. However, statistical inference using p-values does not scale up to large samples and often leads to erroneous conclusions. We find evidence of an over-reliance on p-values in large sample IS studies in top IS journals and conferences. In this commentary, we focus on interpreting effects of individual independent variables on a dependent variable in regression-type models. We discuss how p-values become deflated with a large sample and illustrate this deflation in analyzing data from over 340,000 digital camera auctions on eBay. The commentary recommends that IS researchers be more conservative in interpreting statistical significance in large sample studies, and instead, interpret results in terms of practical significance. In particular, we suggest that authors of large-sample IS studies report and discuss confidence intervals for independent variables of interest rather than coefficient signs and p-values. We also suggest taking advantage of a large dataset for examining how coefficients and p-values change as sample size increases, and for estimating models on multiple subsamples to further test robustness.

Published PapersMani, Deepa., Barua, Anitesh.,Whinston, Andrew. (2013) "Outsourcing Contracts and Equity Prices", Information Systems Research, 24 (4), 1028 – 1049Read Abstract >Close >We investigate the impact of outsourcing on long-term financial performance of the firm. Outsourcing initiatives vary in terms of uncertainty and complexity of the engagement and consequent choice of the governing contract (fixed or variable). Using data on the hundred largest outsourcing initiatives implemented between 1996 and 2005, we find that relative to an industry, size-and book-to-market matched sample of control firms, the mean three year buy-and-hold abnormal return for fixed price outsourcing contracts is 17.5 percent (p<0.05) while the equivalent return for variable price contracts is -21.2 percent (p<0.10). We find support for the hypothesis that lower (greater) levels of complexity and uncertainty in the task and relational environments that increase the likelihood of choice of fixed (variable) price contracts are associated with greater (lower) returns to outsourcing. The market is slow to incorporate this signal provided by the contract. The results imply that firms have not managed strategic outsourcing initiatives efficiently, destroying significant shareholder value in the process.

Published PapersMani, Deepa., Barua, Anitesh.,Whinston, Andrew. (2012) "An Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing Relationships", Information Systems Research, 23 (3), 618-634Read Abstract >Close >The emergence of information intensive business process outsourcing (BPO) relationships calls for the study of exchange performance beyond traditional considerations of the contractual structure that facilitates cooperative intent to include the information structure that facilitates the mutual exchange of information to enact cooperative intent and coordinate actions between the user firm and the service provider. Yet, there has been little analysis of the drivers and performance effects of the information structure of BPO relationships, including its linkages to the underlying contractual structure. This study integrates perspectives in neo-institutional economics and information processing to develop and test the theoretical argument that the extent of use and performance effects of the information structure of the BPO relationship are greater in time and materials BPO contracts than in fixed price BPO contracts. Survey data on 134 BPO relationships provide empirical support for our hypotheses. The synergistic impact of incentives and information on BPO performance emphasizes that their joint assessment is necessary to enhance the explanatory power of extant theories of organization. This result also has implications for achieving maximum benefits from complex BPO arrangements that are more likely to be characterized by time and material contracts.

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