Impact Assessment of Common Service Centres (CSC 2.0) Scheme
The Common Service Centre (CSC) scheme, initiated in 2006, is a strategic cornerstone under the Integrated Mission Mode Projects of the National eGovernance Plan, Government of India. The scheme, with a total project cost of nearly USD one Billion for the first four years, was implemented through a Public-Private Partnership (PPP) model by establishing one lakh ICT-enabled front-end service delivery outlets, equitably spread across rural India in the ratio of one CSC per six villages, thereby covering all six lakhs villages. The objective of the scheme is to deliver an array of government, private and social sector services to rural citizens across India. Indeed, the CSCs have emerged as platforms that enable both private and public-sector organizations to “integrate their social and commercial goals for the benefit of rural populations in the remotest corners of the country through a combination of IT as well as non-IT services” (Prasad, Rohit, and Rupamanjari Sinha Ray. "Critique of the common service centre scheme" Economic and Political Weekly (2012): pg18). The CSCs also enable another important objective—promotion and empowerment of rural entrepreneurs. The CSCs are operated by Village Level Entrepreneurs (VLEs) who run the CSC, identify needs and engage with the local community.

Smart City Maturity Model (SCMM)
In India, urbanisation is a rapidly growing trend fuelled by the government’s emphasis on the manufacturing and services sectors as engines of growth and the transition thereof to these sectors from agriculture. As per the 2011 census report, more than 600 million Indians will be living in urban areas by 2031, and the contribution of urban India to her GDP is expected to rise from 52% in 2011 to 75% in 2031. Yet, the current state of infrastructure, human capital and services in Indian cities is an important constraint in accommodating the pace of urbanisation. A plan for rapid development of 100 smart cities by the Government of India intends to address this challenge. A smart city is commonly defined as one that leverages technology to integrate and optimise its limited resources towards better habitability, sustainability and citizen empowerment. But there is limited understanding of how technology-enabled solution(s) will help a city evolve into safe, secure, and efficient urban cities. After all, one solution would not fit all regions.
 
In response to the need for a tool for benchmarking and effective design of smart cities, we have designed a framework, the Smart City Maturity Model (SCMM), which helps a region (city or state) assess its technology readiness in absolute and relative terms, and consequently, implement a solution that is uniquely aligned with its resources and capabilities. SCMM will help governments grow and expand their cities as urban centres by identifying technologies, processes and enabling policies that help the cities deliver citizen services in a reliable, sustainable and efficient manner.

A Capability Maturity Index for Global In-House Centres (GICs) in India
Global In-house Centres (GICs) in India deliver significant value to their parent companies. But for these centres to optimise performance and move up the value chain − from cost centres to quality centres to innovation centres – they need to be able to benchmark their performance against their peers and make the right investments at each level of maturity. Professor Deepa Mani who led the effort to develop a capability maturity index for GICs in India, in conjunction with Deloitte Consulting and NASSCOM, shares the key results of her study.