Pre-Course Reading Material
Pre-course reading materials which are in the form of text books, cases, articles etc., will be made available to all participants in advance. Participants are expected to spend 8 to 10 hours per week studying the material before they commence classes each term. Online assessments and pre-course projects are also incorporated in the programme to ensure academic rigour.

Industry Speakers/Visits
An integral part of the CSRM are interactions with industry speakers and regular visits to relevant organisations throughout the course. These sessions will be part of almost each module, and will be designed to enhance the understanding of the concepts of the module from a practitioner’s perspective, making it easier to apply the learning immediately.

International Study Tour
Participants will experience best global retail practices through a one week international study tour conducted as part of the programme. The Coca- Cola - ISB Retail Academy will partially sponsor the expenses for the study tour.

Simulations help maximise on classroom learning as the decisions that the participants have to make in these simulations replicate the kind of decisions they would encounter in their respective organisations. They let participants apply the management theories learnt in class to a simulated business environment and evaluate the results of their decisions.

Action Learning
Action learning is an important pedagogical tool that is designed to give participants a chance to practice their management theories in real life scenarios.

There will be an action learning project, which will be performed either individually or under a mentor/ guide from ISB. This will be performed by the participant individually and will either be selected by the participant on his own or will be given to the participant from the individual’s organisation