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Sarang Deo
Professor, Operations Management
Deputy Dean - Faculty and Research, Executive Director - Max Institute of Healthcare Management (MIHM)
Email sarang_deo@isb.edu
Overview
I am Professor of Operations Management at the Indian School of Business, where I also serve as the Deputy Dean for Faculty and Research and as the Executive Director of the Max Institute of Healthcare Management.
My primary area of research is health care delivery systems. I am interested in investigating the impact of operations decisions on population level health outcomes. Some of the healthcare contexts that I have studied include the influenza vaccine supply chain and the phenomenon of ambulance diversion in the US, HIV early infant diagnosis networks in sub-Saharan Africa, and formal and informal pathways for TB diagnosis in India. I regularly collaborate with international public health funding and implementation agencies such as Bill & Melinda Gates Foundation (BMGF), Clinton Health Access Initiative (CHAI) and PATH for my research. I currently serve as the member of the WHO Strategic and Technical Advisory Group on TB (STAG-TB).
Prior to joining the ISB, I was Assistant Professor at the Kellogg School of Management. I obtained a PhD from UCLA Anderson School of Management, MBA from IIM Ahmedabad, and B. Tech. from IIT Bombay. Before entering academics, I worked with Accenture as a management consultant.
Experience
Academic
- 2023 - Present: Deputy Dean – Faculty and Research, Indian School of Business
- 2020 - Present: Professor, Indian School of Business
- 2017 - Present: Executive Director, Max Institute of Healthcare Management, Indian School of Business
- 2021 - 2023: Area Leader of Operations Management, Indian School of Business
- 2016 - 2020: Associate Professor, Indian School of Business
- 2011 - 2016: Assistant Professor, Indian School of Business
- 2007 - 2011: Assistant Professor, Kellogg School of Management
Professional
- 2001 - 2003: Business Analyst, Accenture (Management Consulting)
In the Media
March 22, 2023: More healthcare not always about better health, The New Indian Express.
April 11, 2019: panelists at Facebook ‘One India Series’, Republic TV.
April 2, 2019: How Aadhaar-based biometrics hurts PDS in India, Live Mint.
December 20, 2015: Health Care on Tap, Business Today.
June 4, 2012: When Hospitals Turn Away Ambulances, Kellogg Insight.
May 1, 2012: Accel Partners, IDG Ventures to invest $5 million in Forus Health, Economic Times.
October 20, 2011: Decentralization of resource-constrained networks, Pharmabiz.
October 1, 2011: Using Operations Management to Improve Healthcare Access, ISB Insight.
April 1, 2011: A Potentially Fatal Illness, An Unpredictable Vaccine, Kellogg Insight.
December 1, 2009: Rational Rationing, Kellogg Insight.
Research & Publications
Published Papers
Hotkar, Parshuram., Deo, Sarang. (forthcoming) "The Role of Market Interventions to Increase Access of Health Commodity in LMIC: A case of the IPAQT", Devalkar, Sripad., Deo, Sarang., Allu, Rakesh., Ganesh, Maya. (2024) "Technology enabled agent-choice and uptake of social assistance programs: Evidence from India’s food security program", Manufacturing and Service Operations Management Ganesh, Maya., Deo, Sarang., Devalkar, Sripad. (2024) "Leveraging digital technology to improve monitoring and Planning in Public Sector Supply Chains: Evidence from India’s food security program.", Production and Operations Management Delana, Kraig., Deo, Sarang., Ramdas, Kamalini., Subburaman, Ganesh-Babu., Ravilla, Thulasiraj. (2023) "Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India", Management Science , 69 (5) Das, Hemanshu., Sachdeva, Ashish., Kumar, Harish., Krishna, Ashish., Moran, Andrew., Pathni, Anupam., Sharma, Bhawna., Singh, Bhanu., Ranjan, Manish., Deo, Sarang. (2023) "Outcomes of a hypertension care program based on task-sharing with private pharmacies: a retrospective study from two blocks in rural India", Journal of Human Hypertension , 7 Gibson, Emma., Deo, Sarang., Jónasson, Jónas., Kachule, Mphatso., Palamountain, Kara Palamountain. (2023) "Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization", Manufacturing and Service Operations Management , 25 (4) Kinra, Sanjay., Mallinson, Poppy., Debbarma, Arindam., Walls, Helen., Lieber, Judith., Bhogadi, Santhi., Addanki, Srivalli., Pande, Richa., Kurpad, Anura., Kannuri, Nanda., Aggarwal, Shilpa., Kulkarni, Bharati., Finklestein, Eric., Deo, Sarang. (2023) "Impact of a financial incentive scheme on purchase of fruits and vegetables from unorganised retailers in rural India: a cluster-randomised controlled trial", The Lancet Regional Health - Southeast Asia , 12 (100140) Ganesh, Maya., Allu, Rakesh., Deo, Sarang., Devalkar, Sripad. (2022) "Portability in the Public Distribution System: Determinants of utilization and their implications", Economic and Political Weekly , 57 (2) Nayar, Rashmi., Pattath, Balasubramanyam., Mantha, Nivedita., Debnath, Sisir., Deo, Sarang. (2022) "Coverage and Timeliness of Vaccination in India: Temporal Trends and Geographic Variation", Vaccine Deo, Sarang., Mehta, Sameer., Corbett, Charles. (2022) "Optimal Scale-Up of HIV Treatment Programs in Resource-Limited Settings Under Supply Uncertainty", Production and Operations Management , 31 (3), 883-905 Deo, Sarang., Jindal, Pankaj., Papineni, Sirisha. (2021) "Integrating Xpert MTB/RIF for TB diagnosis in the private sector: Evidence from large-scale pilots in Patna and Mumbai, India", BMC Infectious Disease , 21 (123) Das, Hemanshu., Moran, Andrew., Pathni, Anupam., Sharma, Bhawna., Kunwar, Abhishek., Deo, Sarang. (2021) "Cost-Effectiveness of Improved Hypertension Management in India through Increased Treatment Coverage and Adherence: A Mathematical Modeling Study", Global Heart , 16 (1), 37 Aksin-Karaesmen, Zeynep., Deo, Sarang., Jonasson, Jonas., Ramdas, Kamalini. (2021) "Learning from Many: Partner exposure and Team Familiarity in Fluid Teams", Management Science , 67 (2), 661-1328 Summan, Amit., Nandi, Arindam., Deo, Sarang., Laxminarayan, Ramanan. (2021) "Improving vaccination coverage and timeliness through periodic intensification of routine immunization: evidence from Mission Indradhanush", Proceedings of NY Academy of Sciences , 1502 (1), 110-120 Boutilier, Justin., Chan, Timothy., Ranjan, Manish., Deo, Sarang. (2021) "Risk-stratification for early detection of diabetes and hypertension in resource-limited settings: Machine learning analysis", Journal of Medical Internet Research , 23 (1), e20123 Marla, Lavanya., Krishnan, Kaushik., Deo, Sarang. (2021) "Managing EMS Systems with user abandonment in emerging economies", IISE Transactions , 53 (4), 389-406 Killian, Daniel., Gibson, Emma., Kachule, Mphatso., Palamountain, Kara., Bangoh, Joseph., Deo, Sarang., Jonasson, Jonas. (2021) "An Unstructured Supplementary Service Data System for Daily Tracking of Patient Samples and Diagnostic Results in a Diagnostic Network in Malawi: System Development and Field Trial", Journal of Medical Internet Research , 23 (7) Deo, Sarang., Singh, Preeti. (2021) "Community health worker-led, technology-enabled private sector intervention for diabetes and hypertension management among urban poor: a retrospective cohort study from large Indian metropolitan city", BMJ Open , 11 (8), e045246 Mandal, Sandeep., Das, Hemanshu., Deo, Sarang., Arinaminpathy, Nimalan. (2021) "Combining serology with case-detection, to allow the easing of restrictions against SARS-CoV-2: A modelling-based study in India. Scientific Reports. 11, 1835", Scientific Reports , 11 (1835) Deo, Sarang., Tyagi, Hanu., Chatterjee, Chirantan., Molakpuri, Himasagar. (2020) "Did India's Price Control Policy for Coronary Stents Create Unintended Consequences?", Social Science and Medicine , 246 (112737) Bayram, Armagan., Deo, Sarang., Iravani, Seyed., Smilowitz, Karen. (2020) "Managing Virtual Appointments in Chronic Care", IISE Transactions in Healthcare Systems Engineering , 10 (1), 1-17 Deo, Sarang., Singh, Simrita., Jha, Neha., Arinaminpathy, Nimalan., Dewan, Puneet. (2020) "Predicting the impact of patient and private provider behaviour on diagnostic delay for pulmonary tuberculosis patients in India: A simulation modelling study", PLoS Medicine , 17 (5), e1003039 Garg, Tushar., Bhardwaj, Manish., Deo, Sarang. (2020) "Role of community health workers in improving cost efficiency in an active case finding tuberculosis program: An operational research study from rural Bihar, India", BMJ Open , 10 (e036625) Arifoglu, Kenan., Deo, Sarang., Iravani, Seyed. (2020) "Markdowns in seasonal conspicuous goods", Marketing Science , 39 (5), 1016-1029 Deo, Sarang., Jindal, Pankaj., Sabharwal, Manisha., Singh, Ritu., Kadam, Rigveda., Parulkar, Aparna., Dabas, Harkesh., Dewan, Puneet. (2020) "Field sales force model to increase adoption of a novel tuberculosis diagnostic test among private providers: Evidence from India", BMJ Global Health , 5 (12), e003600 Tyagi, Hanu., Sabharwal, Manisha., Dixit, Nishi., Pal, Arnab., Deo, Sarang. (2020) "Leveraging providers’ preferences to customize instructional content in ICT based training interventions: A retrospective analysis of a mobile phone-based intervention in India", JMIR mHealth uHealth , 8 (3), e15998 Deo, Sarang., Jain, Aditya. (2019) "Slow first, Fast later: Empirical evidence of speed-up in service episodes of finite duration", Production and Operations Management , 28 (5), 1061-1081 Dabas, Harkesh., Deo, Sarang., Sabharwal, Manish., Pal, Arnab., Salim, Sachin., Nair, Lakshmi., Chauhan, Kaartikeya., Maheshwari, Prateek., Parulkar, Aparna., Singh, Ritu., Chitalia, Manasi., Kadam, Rigveda., Kaur, Manjot., Oghor, Collins., Ponnudurai, Nirros., Kumta, Sameer., Small, Peter., Dewan, Puneet., Pai, Madhukar. (2019) "Initiative for Promoting Affordable, Quality Tuberculosis Tests (IPAQT): A market shaping intervention in India", BMJ Global Health , 4 (6), e00153 Deo, Sarang., Jindal, Pankaj., Gupta, Devesh., Khaparde, Sunil., Rade, Kiran., Sachdeva, Kuldeep., Vadera, Bhavin., Shah, Daksha., Patel, Kamlesh., Dave, Paresh., Chopra, Rishabh., Jha, Nita., Papineni, Sirisha., Vijayan, Shibu., Dewan, Puneet. (2019) "What would it cost to scale-up private sector engagement efforts for TB care? Evidence from three pilot programs in India", PLoS One , 14 (6), e0214928 Arinaminpathy, Nimalan., Deo, Sarang., Singh, Simrita., Khaparde, Sunil., Rao, Raghuram., Vadera, Bhavin., Kulshrestha, Niraj., Gupta, Devesh., Rade, Kiran., Nair, Sreenivas Achuthan., Dewan, Puneet. (2019) "Modelling the impact of effective private provider engagement on tuberculosis control in urban India.", Scientific Reports , 9 (1), 3810 Allu, Rakesh., Deo, Sarang., Devalkar, Sripad. (2019) "Alternatives to Aadhaar-based biometrics in the Public Distribution System.", Economic and Political Weekly , 54 (12), 30-37 Jonasson, Jonas., Deo, Sarang., Gallien, Jeremie. (2017) "Improving HIV early infant diagnosis (EID) supply chains in sub-Saharan Africa:Models and Applicaion to Mozambique.", Operations Research , 65 (6), 1479-1493 Pho, Mai., Deo, Sarang., Palamountain, Kara., Joloba, • Moses., Bajunirwe, Francis., Katamba, Achilles. (2015) "Optimizing tuberculosis case detection through a novel diagnostic device placement model: The case of Uganda", PLoS One , 10 (4), e0122574 Deo, Sarang., Crea, Lindy., Quevado, Jorge., Lehe, Jonathan., Vojnov, Lara., Peter, Trevor., Jani, Ilesh. (2015) "Expedited results delivery systems using GPRS technology significantly reduce early infant diagnosis test turnaround times.", Journal of Acquired Immune Deficiency Syndromes , 70 (1), e1-e4 Deo, Sarang., Rajaram, Kumar., Rath, Sandeep., Karmarkar, Uday., Goetz, Matthew. (2015) "Planning for HIV screening, testing and care at the Veterans Health Administration", Operations Research , 63 (2), 287-304 Deo, Sarang., Sohoni, Milind. (2015) "Optimal decentralization of early infant diagnosis of HIV in resource-limited settings", Manufacturing and Service Operations Management , 17 (2), 135-272 Salje, Henrik., Andrews, Jason., Deo, Sarang., Satyanarayana, Srinath., Sun, Amanda., Pai, Madhukar., Dowdy, David. (2014) "The Importance of Implementation Strategy in Scaling Up Xpert MTB/RIF for Diagnosis of Tuberculosis in the Indian Health-Care System: A Transmission Model.", PLoS Medicine , 11 (7), e1001674 Sun, Amanda., Pai, Madhukar., Salj, Henrik., Satyanarayana, Srinath., Deo, Sarang., Dowdy, David. (2013) "Modeling the Impact of Alternative Strategies for Rapid Molecular Diagnosis of Tuberculosis in Southeast Asia", American Journal of Epidemiology , 178 (12), 1740-1749 Mugambi, Melissa., Deo, Sarang., Kekitiinwa, Adeodata., Kiyaga, Charles., Singer, Mendel. (2013) "Do Diagnosis Delays Impact Receipt of Test Results? Evidence from the HIV Early Infant Diagnosis Program in Uganda.", PLoS One , 8 (11), e78891 Deo, Sarang., Iravani, Seyed., Jiang, Tingting., Smilowitz, Karen., Samuelson, Stephen. (2013) "Improving Health Outcomes Through Better Capacity Allocation in a Community-Based Chronic Care Model", Operations Research , 61 (6), 1277-1294 Allon, Gad., Deo, Sarang., Lin, Wuqin. (2013) "The impact of size and occupancy of hospital on the extent of ambulance diversion: Theory and evidence", Operations Research , 61 (3), 544-562 Deo, Sarang., Topp, Stephanie., Garcia, Ariel., Soldner, Mallory., Yagci-Sokat, Kezban., Chipukuma, Julien., Wamulume, Chibesa., Reid, Stewart., Swann, Julie. (2012) "Modeling the impact of integrating HIV and outpatient health services on patient waiting times in an urban health clinic in Zambia.", PLoS One , 7 (4), e35479 Arifoglu, Kenan., Deo, Sarang., Iravani, Seyed. (2012) "Consumption externality and yield uncertainty in the influenza vaccine supply chain: Interventions on demand and supply side.", Management Science , 58 (6), 1072-1091 Deo, Sarang., Topp, Stephanie., Westfall, Andrew., Chiko, Matimbo., Wamulume, Chibesa., Morris, Mary., Reid, Stewart. (2012) "Impact of organizational factors on adherence to laboratory testing protocols in adult HIV care in Lusaka, Zambia.", BMC Health Services Research , 12:106 Deo, Sarang., Gurvich, Itai. (2011) "Centralized vs. Decentralized Ambulance Diversion: A Network Perspective.", Management Science , 57 (7), 1300-1319 Deo, Sarang., Corbett, C.J.., Cleary, Paul., McInnes, Keith., Wilson, I.B.., Landon, B.., Shapiro, Martin. (2009) "Associations Between Organizational Characteristics and Quality Improvement Activities of Clinics Participating in a Quality Improvement Collaborative.", Medical Care , 47 (9), 929-1035 Deo, Sarang., Corbett, Charles. (2009) "Cournot competition under yield uncertainty: The case of U.S. influenza vaccine market.", Manufacturing and Service Operations Management , 11 (4), 563-576 Tang, Christopher., Deo, Sarang. (2008) "Rental price and rental duration under retail competition", European Journal of Operational Research , 187 (3), 806-828 Deo, Sarang., Tang, Christopher. (2005) "Optimal procurement, disposal and pricing policies for managing rental goods.", International Transactions In Operations Research , 12 (6), 595-629
Cases
Sunder M, Vijaya., Deo, Sarang., Modukuri, Siddhartha. (2022) "Project Ashray: Planning a Time-Constrained Project", Indian School of Business Sunder M, Vijaya., Deo, Sarang. (2021) "Technology decision-making in a semi-urban ICU: An intensivist's dilemma", Harvard Business Publishing , 8 Deo, Sarang., Lariviere, Martin. (2019) "Announcing waiting times in emergency departments", Harvard Business Review Deo, Sarang., Nemani, Nithin., Singh, Sourav., Jain, N.. (2019) "Revenue Management at Sparsh Nephrocare", Indian School of Business Devalkar, Sripad., Deo, Sarang., Gokhale, Meghana., Vaidya, Akshay. (2017) "AtMyDoorsteps.com: Breaking Ground in Online Grocery Market in India", ISB Case Collection distributed through HBS Publishing Deo, Sarang., Ramdas, Kamalini. (2016) "Eliminating avoidable blindness: Outreach activities at Aravind Eye Care System", London Business School/ Indian School of Business Deo, Sarang., Sohoni, Milind., Gambhir, Jagdeep., Arora, Priyank. (2013) "Aahan (A): Innovation in community delivery of TB care in India", Indian School of Business Deo, Sarang., Kolesov, Ilya., Waikar, Sachin., Richardson, Hilary. (2012) "Optimizing Flu Vaccine Planning at NorthShore University Health system", Kellogg School of Management Deo, Sarang., Smilowitz, Karen., Stuewer, Kerry., Kelly, Anne., Schieneson, John., Kim, Jason., Asvatanakul, Thepphan. (2012) "Mobile C.A.R.E. Foundation", Kellogg School of Management Deo, Sarang., Har, Avidan., Shields, Bill., Naware, Mihir. (2012) "Infant HIV Diagnostics: Supply Chain in Sub-Saharan Africa", Kellogg School of Management Corbett, Charles., Deo, Sarang., Tempelman, Hugo., Slabbert, Mariette. (2010) "Ndlovu: The clock ticks!", Oikos Foundation Deo, Sarang., Singh, Sanjay., G, Raghuram., Choudhari, Sanjay. (2009) "Adani Wilmar Limited", Asian Case Research Journal , 13 (1), 157-176
Working Papers
B. Adams, Katherine., J. Boutilier, Justin., Deo, Sarang., Mintz, Yonatan. "Planning a Community Approach to Diabetes Care in Low- and Middle-Income Countries Using Optimization" Singh, Simrita., Deo, Sarang., Kunnumkal, Sumit. "Differential Diagnosis: Models, Heuristics, and Bounds" Kumar, Sumeet., Bommaraju, Raghuram., Deo, Sarang. "Most Believe in Artificial Intelligence, but Many Do not Want to Try -- Providers' Attitude Towards Artificial Intelligence in India's Informal Healthcare Sector - A Case of TB Diagnosis"