Expert Speak

From the Editor's Desk...

Accessibility, Affordability and Sustainability: Changing the Paradigms of Success

Even as the scientific community holds its breath over reports of an impending third COVID-19 wave, countries, communities and businesses have been learning and relearning the art of adapting and pivoting. As a species, we have been forced to question if we can expect and be expected to function when everything around us has changed. While the pandemic is affecting everyone, is it affecting everyone equally?

It is no longer enough for businesses to measure unit economics and chase profit margins. Instead, they will need to consider and support employees, customers, consumers, stakeholders and investors at every step of the way.

In this issue, we explore how the facets of ‘accessibility, affordability and sustainability’ inform business decisions for better outcomes—for people and the planet. Here’s taking a closer look at the healthcare sector:

  • What do future leaders in the healthcare delivery space need to look out for as the industry undergoes a digital revolution?
  • Sustained research in the life sciences helps us understand the heterogeneity of a disease. Read how biobanks can digitalise health data and deliver advanced care.
  • As doctors today rethink their roles, how would strong teams and knowledge-sharing be crucial in delivering patient-centric care?
  • Newer tech-based business models in healthcare are transforming critical care. Listen to this podcast to learn how speciality healthcare can help patients remotely.

Also, don’t miss our line-up showcasing perspectives beyond the numbers and virtual screens:

  • How can you delight your customers and keep them loyal? Learn about tailor-making customer journeys in the growing e-commerce space in India.
  • With ‘work from anywhere’ becoming a reality, employer-employee relations have undergone a big change. Read here about the new dynamics of people-centric organisations.  
  • How should high-performing individuals lead, work and communicate in a virtual workplace? Read our Case in Point with recommendations on adapting presence for a post-COVID-19 world.
  • Can brands inspire consumers to make conscious choices? This podcast explores how a philosophy of sustainability offers limitless possibilities
  • Read The Data Story to know about new ways of giving in India via donation-based crowdfunding platforms.

Thank you for reading and listening!

Stay safe!

Professor Saumya Sindhwani
Executive Director - Centre for Learning and Management Practice

Expert Speak


Embarking on a Healthcare Revolution: A Provider’s Perspective

Monika Sood of Areté Advisors talks of how digital adoption in the healthcare space can help deliver safe and superior healthcare experience.


Know Your Customer to Delight Your Customer

The e-commerce space is defined by endless choices for a customer. Learn from Amazon’s Kishore Thota on how to become a customer’s preferred choice.


Personalised Medicine: How Biobanks Enable Healthcare Advancements

Biobanks utilise ‘medical waste’ to further research on personalised medicine. Dr Jugnu Jain from Sapien Biosciences shares how they can help improve healthcare delivery.  

Leadership Edge


Architecting Hybrid Workplaces and Humanising Work

Are organisations poised to take on the ‘hybrid’ work model as a norm? Ruchira Bhardwaja from Kotak Life shares her insights on the transformation and challenges. 


Healthcare Reform: Reinstating the Noble Stature

Has the healthcare sector come full circle? Dr B Somaraju and Dr Rajeev Menon of AIG Hospitals share insights on how healthcare enterprises can balance greater good and profitability. 

Case in Point


Evoking Confidence through the Screen: Executive Presence in the Virtual Workplace

Could ‘Executive Presence’ be exercised virtually? Insights from two experts, Gayatri Das Sharma, Timshel Coaching & Consulting, and Mihir Mankad, Professor of Practice in Leadership Communication. 

The Data Story


Donation-based Digital Crowdfunding—The Changing Face of Giving in India

Learn about the power of like-minded people coming together to donate for a cause via crowdfunding platforms in The Data Story. 




How Sustainable Fashion Can Fuel Conscious Consumerism

Nina Lekhi, Managing Director and Chief Design Curator, Baggit

Fashion is empowering and individualistic. Can it also be sustainable? Listen to this engaging podcast by Nina Lekhi from Baggit.


Future of Healthcare: Recharged by Technology

Dileep Raman, Co-founder and Chief of Healthcare, Cloudphysician Healthcare
Dhruv Joshi, Co-founder and CEO, Cloudphysician Healthcare

Tune into our podcast with Dr Dileep Raman and Dr Dhruv Joshi from Cloudphysician to know how healthtech firms are leading the transformation in the healthcare sector.

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