“I Would Love to See AI-usage in Product Development, But Others Won’t”: Self-Other Bias in Brand Evaluation
By Arani Roy, Nirajana Mishra
Citation
Roy, Arani., Mishra, Nirajana. “I Would Love to See AI-usage in Product Development, But Others Won’t”: Self-Other Bias in Brand Evaluation .
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Abstract
As AI increasingly influences product innovation, our current work explores how consumer preferences for AI-developed products vary across consumption contexts. Across several product categories AI has been deployed in product design, manufacturing, and functionalities development. Brands tend to highlight such information in their marketing campaigns, product descriptions, and packaging in an attempt to signal innovation. We predict while such information can help consumers buy the product for themselves but not for others. Across six studies, we demonstrate that consumers are more likely to choose AI-developed products for themselves than for others. We attribute this difference to the uncertainty that arises in product’s quality and performance because of AI’s involvement in the development process. We predict that individuals believe that others are more sensitive to uncertainty and therefore are more likely to react negatively to the uncertainty invoked by AI in the product quality and performance. Our findings contribute to understanding how AI’s role in manufacturing affects consumer perceptions and choices, offering insights for marketing strategies in an AI-driven marketplace.

Arani Roy is an Assistant Professor of Marketing at the Indian School of Business (ISB). His research interest lies in the area of self-discrepancies.  Specifically, his work explores how feelings of not having enough resources and control in life affect an individual’s decision-making. He investigates the impact of self-discrepancies in relevant consumption contexts, such as privacy behaviour, likelihood of local consumption, and subscription choices. 

His teaching interests include Brand Management, Consumer Behaviour, Principles of Marketing, and Digital & Social Media Marketing. He has previously taught the ‘Principles of Marketing’ course at McGill University. Professor Roy completed his PhD from McGill University, Canada. He currently teaches Brand Management at ISB.

Arani Roy (1)
Arani Roy