Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms
By Karthik Kannan, Rajib Saha, Warut Khern-am-nuai
Information Systems Research | June 2022
DOI
doi.org/10.1287/isre.2021.1077
Citation
Kannan, Karthik., Saha, Rajib., Khern-am-nuai, Warut. (2021). Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms Information Systems Research doi.org/10.1287/isre.2021.1077.
Copyright
Information Systems Research, 2021
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Abstract
Consumer profiling has become one of the most common practices on online trading platforms. Many platforms strive to obtain and implement technological innovations that allow them to understand and identify consumers’ needs, and, thereafter, monetize this capability by charging sellers to present and/or sell their products or services based on consumers’ interests. However, an interesting and relevant question arises in this context: Does the platform have an incentive to profile its buyers as accurately as possible? This paper develops and analyzes a parsimonious game-theoretic model to answer this research question. We find that, surprisingly, platforms that charge sellers for discoveries have a perverse incentive to deviate from accurate buyer profiling. However, such a perverse incentive does not exist for platforms that charge sellers for transactions. As a result, with such a perverse incentive, social welfare under discovery-based pricing is lower than that under transaction-based pricing.

Rajib Saha is an Associate Professor of Information Systems at the Indian School of Business (ISB). He works broadly in the areas of Economics of IT and IT-enabled business models and data mining. His research explores questions related to crowds and platforms, pricing and operationalisation of digital goods, B2B contracts, network analytics, and more.

Prior to joining ISB, he taught graduate-level courses in the area of Operations Management and Information Systems at the University of Rochester, and worked in the IT industry for several years at organisations such as Oracle and Novell.

Professor Saha received his MS and PhD in Business Administration from the University of Rochester, New York and B.Tech. in Computer Science and Engineering from the Indian Institute of Technology, Kharagpur.

Rajib Saha
Rajib Saha