Mobile C.A.R.E. Foundation
By Sarang Deo, Karen Smilowitz, Kerry Stuewer, Anne Kelly, John Schieneson, Jason Kim, Thepphan Asvatanakul
Kellogg School of Management | March 2012
DOI
hbsp.harvard.edu/product/KEL621-PDF-ENG?E=4007223&R=KEL621-PDF-ENG&conversationId=249109
Citation
Deo, Sarang., Smilowitz, Karen., Stuewer, Kerry., Kelly, Anne., Schieneson, John., Kim, Jason., Asvatanakul, Thepphan. Mobile C.A.R.E. Foundation Kellogg School of Management hbsp.harvard.edu/product/KEL621-PDF-ENG?E=4007223&R=KEL621-PDF-ENG&conversationId=249109.
Copyright
Kellogg School of Management, 2012
Share:
Abstract
Mobile C.A.R.E. Foundation is a Chicago-based nonprofit that provides chronic asthma care to inner-city public school students using a community outreach model. The organization faces a lot of uncertainty in future funding, and executive director Steve Samuelson wants to undertake an operational improvement drive. Samuelson now faces the challenge of deciding which operational metrics most closely correlate with the organization's mission metrics and also have the usual desirable properties of process measures: actionable, real-time, and disaggregate.

Sarang Deo is a Professor of Operations Management at the Indian School of Business (ISB), where he also serves as the Deputy Dean for Faculty and Research and as the Executive Director of the Max Institute of Healthcare Management (MIHM).

His primary area of research is health care delivery systems. He is interested in investigating the impact of operations decisions on population-level health outcomes. Some of the healthcare contexts that he has studied include the influenza vaccine supply chain and the phenomenon of ambulance diversion in the US, HIV early infant diagnosis networks in sub-Saharan Africa, and formal and informal pathways for tuberculosis (TB) diagnosis in India. He regularly collaborates with international public health funding and implementation agencies such as Bill & Melinda Gates Foundation (BMGF), Clinton Health Access Initiative (CHAI), and PATH for his research. He currently serves as a member of the WHO Strategic and Technical Advisory Group on TB (STAG-TB).

Prior to joining ISB, Professor Deo was an Assistant Professor at the Kellogg School of Management. He holds a PhD from UCLA Anderson School of Management, an MBA from Indian Institute of Management (IIM) Ahmedabad, and a B Tech from the Indian Institute of Technology (IIT) Bombay. Before entering academia, he worked with Accenture as a management consultant.

Sarang Deo
Sarang Deo