Mobile C.A.R.E. Foundation
By Sarang Deo, Karen Smilowitz, Kerry Stuewer, Anne Kelly, John Schieneson, Jason Kim, Thepphan Asvatanakul
Kellogg School of Management | March 2012
DOI
hbsp.harvard.edu/product/KEL621-PDF-ENG?E=4007223&R=KEL621-PDF-ENG&conversationId=249109
Citation
Deo, Sarang., Smilowitz, Karen., Stuewer, Kerry., Kelly, Anne., Schieneson, John., Kim, Jason., Asvatanakul, Thepphan. Mobile C.A.R.E. Foundation Kellogg School of Management hbsp.harvard.edu/product/KEL621-PDF-ENG?E=4007223&R=KEL621-PDF-ENG&conversationId=249109.
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Kellogg School of Management, 2012
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Abstract
Mobile C.A.R.E. Foundation is a Chicago-based nonprofit that provides chronic asthma care to inner-city public school students using a community outreach model. The organization faces a lot of uncertainty in future funding, and executive director Steve Samuelson wants to undertake an operational improvement drive. Samuelson now faces the challenge of deciding which operational metrics most closely correlate with the organization's mission metrics and also have the usual desirable properties of process measures: actionable, real-time, and disaggregate.

Sarang Deo is a Professor of Operations Management at the Indian School of Business (ISB). He also serves as the Executive Director of the ISB’s Max Institute of Healthcare Management, where he provides strategic leadership for ISB's healthcare initiatives through interdisciplinary research, education, and collaboration.

Professor Deo's research focuses on healthcare delivery systems, examining how operational decisions influence population-level health outcomes. His work spans a wide range of healthcare contexts, including influenza vaccine supply chains and ambulance diversion in the United States, HIV early infant diagnosis networks in sub-Saharan Africa, and formal and informal pathways for tuberculosis (TB) diagnosis and treatment in India. His recent research has focused on designing and evaluating healthcare delivery models, with a particular emphasis on digital health and the integration of artificial intelligence into healthcare systems.

He regularly collaborates with leading global health organisations, including the Gates Foundation, the Clinton Health Access Initiative (CHAI), and PATH. He currently serves on the World Health Organization's Strategic and Technical Advisory Group for Tuberculosis (STAG-TB) and the Working Group for Non-Technical Evaluation under the WHO Global Initiative on AI for Health (GI-AI4H).

Prior to joining ISB, Professor Deo was an Assistant Professor at the Kellogg School of Management. He holds a PhD from the UCLA Anderson School of Management, an MBA from the Indian Institute of Management Ahmedabad, and a BTech from the Indian Institute of Technology Bombay. Before entering academia, he worked as a management consultant with Accenture.

Professor Sarang Deo
Sarang Deo
Mobile C.A.R.E. Foundation