Retailing Formats, Channel Interactions and Product Variety in Emerging Markets
By Abhinav Uppal, Kinshuk Jerath, Jagmohan S. Raju
Citation
Uppal, Abhinav., Jerath, Kinshuk., Raju, Jagmohan S.. (2024). Retailing Formats, Channel Interactions and Product Variety in Emerging Markets .
Copyright
2024
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Abstract
In emerging markets, traditional retailers, typically characterized by small neighborhood stores, follow a “mediated access” selling format in which they stock products inside the stores away from direct access of customers. Under this selling format, the retail stores are manned by shopkeepers who offer products to customers on demand. This affords the retailers an ability to push the demand of certain products by selectively recommending them to their customers. This is in contrast to the “direct access” selling format in which products are displayed on shelves in aisles within direct reach of customers. We build a game theoretic model to study the implications of the mediated access retailer’s ability to selectively recommend products to its customers on profit sharing within the channel, and how it affects the strategies of a manufacturer that can offer multiple horizontally differentiated products. We find that when the manufacturer offers full product variety, the mediated access retailer is able to fully extract the extra surplus generated in the channel by this ability. However, if this ability is high, the manufacturer offers a reduced product variety to handicap the retailer and share this extra surplus. Interestingly, under certain conditions, the retailer commits to handicapping itself by switching to the direct access format, in order to receive a larger product variety from the manufacturer. The results continue to hold when the products offered by the manufacturer are asymmetric in terms of quality or marginal costs, as long as this asymmetry is not very high.

Abhinav Uppal is an assistant professor of Marketing at the Indian School of Business. His research interests lie broadly in using microeconomic theory and game-theory based models to study topical problems in marketing. Currently, his work focuses on two main streams of research: the first is retailing, specifically how traditional retailers can counter modern threats; the second is competitive strategy and pricing, particularly how various market settings, structures, and strategic partnerships influence firms’ competitive behavior and marketing decisions.

Professor Uppal received his PhD and MS in Marketing from the Wharton School, University of Pennsylvania. He has previously worked on algorithmic trading strategies in equity markets at Tower Research Capital and conducted research on technology for emerging markets at Microsoft Research India. He holds a BTech in Computer Science from the Indian Institute of Technology (IIT) Delhi and is a KVPY and NTSE scholar.

Abhinav Uppal (2)
Abhinav Uppal