Rethinking the Future of Wireless Emergency Alerts: A Comprehensive Study of Technical and Conceptual Improvements
By Kumar Sumeet, Hakan Erdogmus, Bob Iannucci, Martin Griss, João Falcão
Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies | July 2018
Citation
Sumeet, Kumar., Erdogmus, Hakan., Iannucci, Bob., Griss, Martin., Falcão, João. Rethinking the Future of Wireless Emergency Alerts: A Comprehensive Study of Technical and Conceptual Improvements Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies .
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Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, 2018
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Abstract
The Wireless Emergency Alerting (WEA) service is a standards-based transport and presentation channel used nationwide in the United States. The service can deliver short text warnings to wireless subscribers through a cell broadcast mechanism. For emergency situations in which a broadcast modality and a single, short text message are sufficient to convey information, the WEA service can be efficient and effective. However, the content to be delivered may necessitate more than a single, unchanging short message. In this research, we first examine the WEA service from the perspective of alert originators. We then use the insights gained to explore the efficacy of a range of potential extensions to the service. The extensions mainly address the importance of user context and the ability to create awareness through careful attention to the integrity of the vital information. We evaluated these extensions using a WEA emulation testbed in two public usability trials. We present an analysis of the broad range of improvements as a basis for further research into improving the service. We conclude that (1) precise geo-targeting augmented with location information and maps is an important aspect of capturing users' context, and (2) presenting information in a digested form can markedly improve the actionability and the accuracy of interpretation.

Sumeet Kumar is an Assistant Professor of Information Systems at the Indian School of Business (ISB). He studies problems at the intersection of technology and society. He is interested in analysing user behaviour, quantifying polarisation on online forums , and finding advertisements disguised as regular content on online platforms. His current focus is on identifying implicit or hidden advertisements in videos posted on children’s platforms such as YouTube Kids.

Additionally, Professor Kumar has conducted research in software design and development, with particular emphasis on user experience. He has investigated the use of mobile phone sensors during emergencies to improve situational awareness. His study on the Wireless Emergency Alerts (WEA) service in the United States addressed several issues of critical importance to emergency alerts effectiveness and adoption. Notably, some of his research recommendations was included in the US Federal Communications Commission (FCC) proposed changes to WEA.

He completed his undergraduate education at Indian Institute of Technology (IIT) Kanpur. He holds two Master’s degrees—in Software Engineering and in Machine Learning--both from Carnegie Mellon University, where he also earned his doctorate degree.

Sumeet Kumar
Sumeet Kumar