How Artificial Intelligence Could Transform Grievance Redressal in India

With the technological advancements, Grievance redressal in India too has evolved over the years - from long physical lines and paper-based processes to digital dashboards, and is now moving towards intelligent, AI-enabled ecosystems. The article written by Dr. Shruti Mantri and Ramesh Kotnana talks about how technology is reshaping how citizens engage with public institutions.