Manager - Academic Success

Overview

Job Title: Manager - Academic Success

Function: Academic and Student Affairs (ASA)

Location: Hyderabad

Reports to Position: Associate Director, Academic Success

Band: A3

Reportees to Position: Academic Associates

Job Description

1. Academic & Course Operations

• Coordinate timely and accurate course setup, including LMS integration, material uploads, and academic resource readiness.
• Track grading progress and component closures, ensuring adherence to academic timelines across terms.
• Ensure efficient grading support and resolution of course-related queries.
• Manage AA allocation and scheduling for courses, examinations, invigilation, and tutorials in alignment with academic calendars.
• Monitor workload distribution to ensure effective operational deployment.
• Identify and resolve operational bottlenecks to ensure seamless academic delivery.

2. AA Management

• Own and execute structured onboarding processes for Academic Associates prior to deployment.
• Ensure role clarity by communicating grading timelines, academic protocols, LMS usage, and compliance expectations.
• Coordinate completion of mandatory documentation and system access before allocation.
• Supervise day-to-day AA execution related to grading, attendance marking, invigilation, and component closure.
• Conduct structured performance check-ins with AAs to monitor workload progress and address challenges.
• Provide timely feedback to ensure accountability and consistency in academic support delivery.

3. Audit, Compliance & Process Execution

• Liaise with Internal Academic Audit (IAA), Exams, and Program teams to ensure adherence to academic policies and audit requirements.
• Ensure timely submission of course data, approvals, and documentation for grade release and course closure.
• Establish internal checkpoints during the term to monitor grading status and compliance readiness.
• Support sequential component closure and minimize delays in grade finalization.
• Escalate compliance risks or operational delays in a structured and timely manner.

4. Academic Advising & Tutorial Support

• Assist in developing and managing course progression plans to ensure students meet academic requirements and program timelines.
• Track advising interventions, student progress, and academic risk indicators using institutional systems.
• Oversee the operational implementation of tutorial-based academic support delivered by tutors and student contributors.
• Monitor tutorial participation and effectiveness using defined performance indicators.
• Escalate academic risk cases appropriately to relevant academic or administrative stakeholders. 

5. Technology & Continuous Improvement

• Manage academic workflows using LMS, Salesforce, and institutional systems.
• Maintain dashboards and trackers to monitor grading, allocations, advising, and audit readiness.
• Analyze academic and operational data to identify improvement opportunities.
• Support automation initiatives and system enhancements to improve efficiency, visibility, and reporting accuracy.
• Collect and analyze stakeholder feedback to strengthen academic and advising processes.

Job Specifications

Skills to Use:

• Demonstrates leadership in managing academic support teams, ensuring accountability, ownership, and consistent performance standards.
• Applies strong analytical and decision-making skills to monitor academic operations and advising effectiveness, supporting continuous process improvement.
• Manages multiple priorities, meets strict deadlines, and handles time-sensitive escalations effectively.
• Takes complete ownership of assigned responsibilities and ensures proactive follow-through and reliability.
• Utilizes Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and reporting tools effectively to support academic operations and advising processes.
• Communicates clearly and professionally, coordinating effectively across teams and organizational levels.
• Maintains high levels of accuracy in academic tracking, documentation, and compliance-related processes.
• Thrives in a dynamic academic environment and adapts plans and processes to evolving programmatic needs.
• Collaborates effectively with students, faculty, administrative teams, and external stakeholders to support academic and advising functions.

Key Responsibilities and Weightage:

How to Apply?

“To apply, please write to talent_acquisition@isb.edu.”