The Monetary and Social Effects of Sales Contest Leaderboards
By Yuanchen Su, Madhu Viswanathan, George John
Citation
Su, Yuanchen., Viswanathan, Madhu., John, George. (2023). The Monetary and Social Effects of Sales Contest Leaderboards .
Copyright
2023
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Abstract
Sales contests have long been considered a viable tool for improving efforts. Often, these contests are multi-period with interim results available. One issue unsettled is whether interim results should be published as public leaderboards. Leaderboards influence monetary motivation – interim standings allow contestants to better calibrate their efforts given their distance from the prize(s). They also influence social motivation – the first page of the leaderboard brings social recognition whilst being on the last page is disheartening. Using data of contests with leaderboards, we find participants’ next-day sales are influenced by their previous positions on the leaderboards. Specifically, (1) participants respond to the leaderboards in a “U” shape, (2) participants are more motivated when they are close to the leaderboard page boundary, and (3) participants with same performance but listed on different pages of the leaderboards behave differently. We build a structural model incorporating the behavioral assumptions from reduced-form analysis to estimate social motivation sensitivity and cost of effort. These deep parameters help disclose the mechanisms at hand.

Madhu Viswanathan is an Associate Professor of Marketing at the Indian School of Business (ISB). Prior to joining ISB, he served as an Assistant Professor at University of Arizona.

Professor Viswanathan’s research work focuses on the role of distribution channels, B2B relationships, and salesforce compensation, as well as, their impact on key marketing mix elements such as pricing and product assortment. His work has been published in the Journal of Marketing Research, a premier journal in the field of marketing. He has consulted for and worked with companies spanning a wide range of industries including retail, insurance, and healthcare.

Professor Viswanathan holds a PhD in Business Administration (Marketing) from the University of Minnesota, Twin Cities, and an undergraduate degree in Mechanical Engineering from BITS, Pilani.

Madhu Viswanathan
Madhu Viswanathan