Job Title:

Associate

Function:

AFA – Process

Reports to position:

Manager

Location:

Hyderabad

Reportees to Position:

N/A

Band:

A4

Job Purpose

We are looking for an associate to own the application processing-related tasks for our PGP Suite Programmes.

You are someone with passion towards learning to work with new tools, are process-oriented, have strong customer orientation, and competently use these skills to achieve, and often exceed the expectations & targets.

You are someone thriving to learn from your line managers and peers/market, having a positive attitude towards constructive feedback shared timely with reflective improvements.

RESPONSIBILITIES 

·          Manage the application processing for PGP Suite programs

·          Process of evaluation, interview scheduling and offer management to enrolment

·          Prepare, manage & analyse reports for PGP Suite programs

Job Outline

·         Responsible for the tasks related to prospective student’s application evaluation, including verification of the application for accuracy and completeness, verification of academic scores, work experience, interview scheduling, enrolment and background verification, and updating the data related to these activities in the proprietary work tools within the timelines.

·         Adept in learning processes and proprietary data tools for impeccable execution of admissions process related tasks.

·         Responsible for ensuring superior customer experience, while meticulously handling customer enquiries through emails & calls

·         Asist in data analysis and preparation of reports

·         Provide support for Admissions related events, including interviews, infosessions.

·         Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization

·         Reports daily and weekly work completed and in-queue, lending complete visibility to the reporting manager

S.No

Key Responsibilities

% Time Spent

1

Responsible for verification of application for accuracy and completeness, verification of Academic scores, and updating in portal for applicants and admits

25%

2

Seamless execution of admission interviews including Interview scheduling, coordination & support

20%

3

Responsible for ensuring superior admission experience, while meticulously handling enquiries through emails/application tools & calls (Query resolution)

25%

4

Thoroughly execute the existing portal enhancements and recommend more in comparison with processes with competitors for smooth end to end admission process

10%

5

Support the Enrolment process and background verification. Prepare and share timely reports by analyzing the data.  

10%

   6

Collaborate within Admissions and other associate departments

10%

Total Time Spent on All Responsibilities

100%

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Graduate / Postgraduate (preferably good in Mathematics/ Statistics/ Commerce)

Technical:   MS Office, MS Excel (advanced)

Behavioural:

·     Effective communication skills (both written, and verbal)

·     Ability to, multi-task and an eye to detail

·     Accountability on Data privacy

·     Timely coordination co-ordination & attention to details.

1-5 years; Ideally working with operations/process/admissions 

Any Other Significant Input

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. At a times as per the business needs each of us are expected to stretch our limits and also pitch in on weekends during the peak of admissions. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.