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Customer Success - EE
Job Title: |
Asst Manager – Programme Delivery |
Function: |
EE
|
Name of Job Holder: |
|
Location: |
Hyderabad |
Reports to position: |
Senior Manager – Programme Delivery |
Band: |
A4 |
Reportees to Position: |
Associate Director – Customer Success |
|
|
Job Purpose |
To handle and execute all desired learning programmes as per assigned task lists & established guidelines of the department and provide an outstanding experience for Faculty and Clients of ISB Executive Education. |
Job Outline |
The job holder will play a key role in establishing EE as a leading global player in Executive Education through effective handling and coordination of resources, capabilities and logistics for all programmes delivered by the centre in both online and offline formats.
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Job Specification |
||
Knowledge / Education |
Specific Skills |
Desirable Experience |
Any Graduate /Postgraduate |
Interpersonal skills, Event Management skills, Team work, Coordination skills, Cross functional collaborative skills, Attention to details, Negotiation skills, Cost consciousness, Innovation, Due Diligence, Client Relations, Documentation, MIS Reporting, Data Analysis |
4 to 7 years |
Job Interface/Relationships: |
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Internal |
External |
|
|
S.No |
Key Responsibilities |
% Time Spent |
1 |
To coordinate with client, faculty, participants and vendors to ensure smooth pre-program coordination |
35% |
2 |
To arrange flawless and innovative program logistics to leave positive impact in the mind of participants |
35% |
3 |
To coordinate for all post program activities such as closure of all program related expenses, collate participants feedback, supply program information to database |
20% |
4 |
To take corrective action based on the participants’ feedback for improvement of program logistics and reduction of logistic costs |
10% |
|
Total Time Spent on All Responsibilities |
100% |
Email us at
Timings
Monday- Friday, 08:00 to 18:00