Job Title:

Associate Director (AD)

Function:

ASA

Name of Job Holder:

Location:

Hyderabad

Reports to position:

Director ASA

Band:

A2

Reportees to Position:

Senior Manager- Exam Control-ASA Modular, Managers- PGPMAX, PGPMFAB, PGPpro (Hyderabad, Delhi, Bengaluru & Mumbai)

Job Purpose

Overseeing seamless delivery of PGPMAX, PGPMFAB, PGPpro (all locations), and Office of Exam Control-ASA Modular as per the laid down process. Adapting to disruptions and ensuring course delivery continues flawlessly. Managing the expectation of students and faculty across the modular PGP programmes.

Job Outline

The primary responsibility of the job holder is to ensure seamless academic experience across PGPMAX, PGPMFAB, and PGPpro programmes at all locations. It involves course coordination, conducting all evaluation components, managing the pre & post-term activities, and Data Management. The role also requires regular interaction with the faculty and ensuring excellent support for them. The role includes liaising with several other departments such as RO, FA, IT, Operations, SEAL, Commercials, and LRC. With recent developments related to the pandemic, there is a thrust on quick resolution of IT issues. The acceptable TATs for Grade release, Faculty Feedback, AACSB, AMBA, and Equis-related Data, Audit activity, and queries to programme offices also come under the purview of the role. Furthermore, the JD also includes overseeing the coordination/planning with partner schools for international modules.

The incumbent is expected to work closely with the Director-ASA for planning and managing the modular PGPs. Post planning, s/he is required to manage the team (Modular PGPs) and is also necessary to interact with the student bodies throughout the year. S/he is also responsible for bringing improvements to the system and implementing them.

As a part of the data maintenance activities, the job holder is required to keep an updated and error-free record of the department's data. S/he needs to play a critical role in the AACSB, AMBA, and Equis accreditation by coordinating and collating data from the relevant stakeholders.

An essential aspect of the incumbent's role is overseeing the Office of Exam Control-ASA Modular's activities to facilitate the prompt release of students' grades and CGPA. Ensuring adherence to the internal academic audit's (IAA) observation/reconditions is also crucial to this role.

The AD must ensure the programme updates about ASA on Atrium on the latest developments, strategies, and structural changes. S/he is also expected to update the internal process documents and Student & Faculty Handbook every year and update information on the ISB website.

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Post-Graduation/MBA

Good knowledge of MS Office, prior knowledge of software implementation, excellent communication and interpersonal skills, understanding students’ needs, working with several stakeholders, skillful in coordinating, planning, managing a team, time and quality management.

12-14 years

Job Interface/Relationships:

Internal

External

• Admissions and CAS
• SEAL
• HR
• Operations
• ITCS and IT Developers:
• IT
• Commercials
• Dean’s office
• Alumni Relations,
• Finance
• LRC
• FA
• RO
• IAA Team

• AV Team
• Hotels at Delhi, Mumbai, Bengaluru for conducting classes

S.No

Key Responsibilities

% Time Spent

1

To execute the academic delivery of the PGPMAX at Hyderabad/Mohali and the partner schools for the international modules

20%

2

To execute the academic delivery of the PGPMFAB at Hyderabad/Mohali and the partner schools for the international modules

20%

3

To execute the academic delivery at off campus venues of the PGPpro at Hyderabad/Mohali, Delhi, Mumbai, Bengaluru and the partner school for the international module

40%

4

To oversee the Office of Exam control-ASA modular for internal academic audit, and coordination of HCC for PGPMAX, PGPMFAB and PGPpro

10%

5

To manage the Modular ASA team at Hyderabad, Delhi, Mumbai & Bengaluru:  monitor and support activities assigned to team members, guide and mentor them and identify areas of improvement, appraisals of the team members

5%

6

To maintain proper records of the department’s data in the prescribed formats/templates, which are easy to retrieve and meet the AACSB, AMBA, and Equis requirements

5%

Total Time Spent on All Responsibilities

100%

S.No

Key Result Area

Key Performance Indicator

Measure

Weightage

1

PGPMAX Programme Academic Administration/Management at Hyderabad/Mohali

Scrutinizing all the course outlines of all Core/Elective courses*Ensuring material is up on LMS on time *following up with faculty if they are not responding *keeping track of trends and issues *Regular interaction with students and class representatives, *24X7 redressal of students concerns *regular interaction with the faculty on campus *ensuring a comfortable stay and enjoyable classroom experience for faculty, also efficient secretarial support *ensuring IT issues resolution quickly *scrutinizing case overlaps *ensuring minimal reschedule of classes *maintaining TAT for programme office * Overseeing Exams in entirety: Pre and Post exam activities including Grade release* Maintaining TAT for Faculty Feedback and Course- related Info*ENSURING ALL CLASSROOM RELATED EXPERIENCES ACROSS LOCATIONS ARE FLAWLESS, including liaising with the departments wherever required* International Modules

Timely execution of all functions

Adherence to policies and processes

Timely Grade Release

Timely response to student queries and concerns

Seamless programme delivery

Error free communication to students and redressal of their concerns

Smooth conducting of exams

20%

2

PGPMFAB Programme Academic Administration/Management at Hyderabad/Mohali

Scrutinizing all the course outlines of all Core/Elective courses*Ensuring material is up on LMS on time *following up with faculty if they are not responding *keeping track of trends and issues *Regular interaction with students and class representatives, *24X7 redressal of students concerns *regular interaction with the faculty on campus *ensuring a comfortable stay and enjoyable classroom experience for faculty, also efficient secretarial support *ensuring IT issues resolution quickly *scrutinizing case overlaps *ensuring minimal reschedule of *maintaining TAT for programme office * Overseeing Exams in entirety: Pre and Post exam activities including Grade release* Maintaining TAT for Faculty Feedback and Course-related Info*ENSURING ALL CLASSROOM RELATED EXPERIENCES ACROSS LOCATIONS ARE FLAWLESS, including liaising with the departments wherever required* International Modules

Timely execution of all functions

Adherence to policies and processes

Timely Grade Release

Timely response to student queries and concerns

Seamless programme delivery

Error free communication to students and redressal of their concerns

Smooth conducting of exams

20%

3

PGPpro Programme Academic Administration/Management at Hyderabad/Mohali, Delhi, Mumbai, Bengaluru

Scrutinizing all the course outlines of all Core/Elective courses*Ensuring material is up on LMS on time *following up with faculty if they are not responding *keeping track of trends and issues *Regular interaction with students and class representatives, *24X7 redressal of students concerns *regular interaction with the faculty on campus/off campus locations *ensuring a comfortable stay and enjoyable classroom experience for faculty, also efficient secretarial support *ensuring IT issues resolution quickly *scrutinizing case overlaps *ensuring minimal reschedule of classes * maintaining TAT for programme office * Overseeing Exams in entirety: Pre and Post exam activities including Grade release* Maintaining TAT for Faculty Feedback and Course-related Info*ENSURING ALL CLASSROOM RELATED EXPERIENCES ACROSS LOCATIONS ARE FLAWLESS  AND CONSISTANT, including liaising with the departments wherever required* International Modules

Timely execution of all functions

Adherence to policies and processes

Timely Grade Release

Timely response to student queries and concerns

Seamless programme delivery: residencies/regular in person classes as well as online components

Error free communication to students and redressal of their concerns

Smooth

conducting of

exams

40%

4

Office of Exam Control-ASA Modular

Regular and timely updates to the HOD Committee on periodic progress of IAA’s observations/recommendations and implementation plan

Timely Preparation of GSC-related checks and data

Maintaining records of minutes, Committee's decisions, and develop policies and processes

Overseeing coordination of HCC cases

Timely release of grades/CGPA

Ensure timely processing of faculty payment and course evaluations with the faculty

Data accuracy and archival of academic data

10%

5

Supervise, support, and advise the ASA team on their day-to-day activities, ensuring that all areas of programme delivery are carried out seamlessly and efficiently. Providing the right person was doing the respective job, and changes were made when required. Managing the balance between the team so that the machinery worked flawlessly throughout the year, primarily since most of the year, the team worked from different locations. Regular meetings/emails/discussions with the team members and supporting them in their hour of need.

Recruitment

Mentoring

Ensuring team morale remains high

Timely resignation and exit formalities with HR

Appraisal process in conjunction with Director ASA

5%

6

Ensure all departmental data is available in acceptable formats to all stakeholders

Ensure timely updation of pre-term related information on the Atrium and Website

Providing data for AACSB, AMBA, and Equis

Timely data provided wherever required

Accurate data

Formatted data, according to the Org’s requirement

5%

Any Other Significant Input

The position requires working on weekends and, from time-to-time travel to programme locations (domestic/international) for interaction with faculty and students and to ensure that the activities are seamlessly executed.