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Job Title: |
Associate Director |
Function: |
Operations- Hospitality |
Name of the Job Holder: |
To be Hired |
Location: |
Hyderabad |
Reports to position: |
Director - Operations |
Band: |
A2 |
Reportees to Position: |
Manager, Associate |
|
|
Job Purpose |
The post holder will lead the Hospitality, soft services and general administration function of the Hyderabad campus. He/she will be the Point of contact for all Faculty and Student needs regarding housing and any other needs within the framework of the School’s policy. The role includes
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Job Outline |
The person will report to the Director of Operations – ISB Hyderabad and Mohali. Hyderabad campus of ISB is LEED- Platinum rated and spread across 260 acres with Approx 80 Acres of built-up area (13.20 Lakh Sqft) with many operational buildings at present and expanding further. Responsibilities: Responsible for all F & B Operations at various locations. To ensure that Executive Education Program participants boarding and lodging needs are met efficiently and meet target feedback ratings Responsible for Event Management of ISB flagship events like PGP graduation day, PGP modular program graduation, AMPBA graduation, EE program graduations, Mirror pool events, Alumni events like Mfabulous, Solstice, PGPMAX reunion, Annual conferences and DLABS events. Ensure classroom availability for PGP, PGP modular and EE programs. Ensure 100% uptime of Khemka Auditorium Bar operations and on-time License renewal. Facilitating Campus Tours for delegates and other visitors. Ensuring HACCP standards are always maintained. Management of all dining rooms. Ensure proper Performance evaluation based on audits sheets and users feedback, shortcomings rectifications and strict compliance with SLA’s. Coordinate with the PGP OSC team for improving the food quality, and various options for different food items. Conduct fire drills and evacuation programs as per NBC norms and as per Fire NOC Conditions. Administer the security of the campus and ensure good user experience for gate entries. Work in close coordination with the Engineering team to ensure 100% availability of CCTV surveillance and technology-enabled MANTECH security services. Requirements:
Team Collaboration
Financial Acumen
Equipment Health & Safety
Environmental Condition
Vendor management
Team leader
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Job Interface/Relationships: |
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Internal |
External |
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S.No |
Key Responsibilities |
% Time Spent |
1 |
Complaint management system in respective stream. |
20% |
2 |
Operation & F & B Service System |
20% |
3 |
Maintaining the Kitchen upkeep |
15% |
4 |
Cost Reduction Method |
10% |
5 |
Innovation & Implementation of Mechanized process If any |
5% |
7 |
Implementation of Sustainability Measure |
15% |
8 |
Kitchen assets Management & Uptime |
15% |
S.No |
Key Result Area |
Key Performance Indicator |
Measure |
Weight |
||||||||||||||||||
1 |
Food & Beverage |
|
|
40% |
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2 |
EVENTS
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Work with vendors to organize and support for big events. Application of creativity and optimizing cost in the delivery of conduct of events. Supporting, coordinating, and monitoring other departments to successfully conduct events with finesse. |
|
20% |
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3 |
Audits & Tea Coffee |
|
|
15% |
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4 |
EH BAR |
|
|
15% |
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5 |
Campus Tours & Other’s Responsibilities |
|
|
10% |