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Job Title: |
Assistant Manager |
Function: |
Registrar’s Office |
Name of Job Holder: |
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Location: |
Hyderabad |
Reports to position: |
Manager - Hyderabad |
Band: |
A4 |
Reportees to Position: |
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Job Purpose |
To support the Registrar’s office needs across all long duration programmes. Maintaining the student data of all Programmes and ensuring that it is easily retrievable. To support the department in standardizing the processes. |
Job Outline |
The primary responsibility of the job holder is to closely work with the Manager- Registrar’s Office to support in keeping the records of students of all programmes such as the Registered students list & Current student list.
S/He is responsible to develop / modify changes if any in SAP for Interim transcript. The job holder must track the fee payment of students across programmes and disseminate the information to programme offices. S/He is responsible to manage all fee due reminders across all academic programmes.
S/He is responsible for responding to all the emails received in Registrar’s office email id. The incumbent is responsible to process Leave of absence, Withdrawal and Rejoining in the portal as per the policies in student handbook.
S/He is responsible for all Alumni requests received in the Registrar’s office portal (Bonafide, Interim transcript, Name Change, Attested Copies of Transcript & Certificate, Student education verification etc). |
Job Specification |
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Knowledge / Education |
Specific Skills |
Desirable Experience |
Post-Graduate Degree |
Ms Office, IT savvy understanding programme requirements, Record keeping |
4 - 6 years |
Job Interface/Relationships: |
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Internal |
External |
All programme offices for Long duration programmes, IT, Finance, Commercials |
As per department’s requirement |
S.N |
Key Responsibilities |
% Time Spent |
1 |
Handling all the emails received in RO email id and responding to emails with in TAT of 24 hours. |
30% |
2 |
Tracking fee payment across all programmes, sending reminders, blocking the LMS. |
25% |
3 |
Leave of Absence, Withdrawal, Rejoining – Processing the request in portal as per the policy in student handbook |
25% |
4 |
Automation of required processes & Departmental Support during graduation, processing PR & PO for RO |
20% |
|
Total Time Spent on All Responsibilities |
100% |
SN |
Key Result Area |
Key Performance Indicator |
Weightage |
1 |
RO Email id Monitoring RO portal request (Interim transcript and Bonafide Certificate) |
Timely and accurate response to all the emails received. Error free and timely issuance of documents |
30 |
2 |
Fee Monitoring |
Timely follow up with the respective stake holders and error free data maintenance of fee payment |
25 |
3 |
Leave of Absence, Withdrawal , Rejoining |
Processing the request received in the portal within stipulated timeline (with in one working day)
|
25 |
4 |
Departmental Support during graduation, processing PR & PO for RO |
Proactive support and error free processing of PR, PO for RO |
20 |
Email us at
Timings
Monday- Friday, 08:00 to 18:00