Job Title:

Assistant Manager

Function:

Registrar’s Office

Name of Job Holder:

Location:

Mohali

Reports to position:

Manager - Mohali

Band:

A4

Reportees to Position:

Job Purpose

To support the Registrar’s office needs across all long duration programmes. Maintaining the student data of all Programmes and ensuring that it is easily retrievable. To support the department in standardizing the processes.  

Job  Outline

• The primary responsibility of the job holder is to closely work with the Manager- Registrar’s Office to support in keeping the records of students of all programmes such as the Registered students list & Current student list.
• S/He is responsible to develop / modify changes if any in SAP for Interim transcript. The job holder must track the fee payment of students across programmes and disseminate the information to programme offices. S/He is responsible to manage all fee due reminders across all academic programmes.
• S/He is responsible for responding to all the emails received in Registrar’s office email id. The incumbent is responsible to process Leave of absence, Withdrawal and Rejoining in the portal as per the policies in student handbook.
• S/He is responsible for all Alumni requests received in the Registrar’s office portal (Bonafide, Interim transcript, Name Change, Attested Copies of Transcript & Certificate, Student education verification etc).

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Post-Graduate Degree

Ms Office, IT savvy understanding programme requirements, Record keeping

4 - 6 years

Job Interface/Relationships:

Internal

External

All programme offices for Long duration programmes, IT, Finance, Commercials

As per department’s requirement

S.No

Key Responsibilities

% Time Spent

1

Handling all the emails received in RO email id and responding to emails with in TAT of 24 hours.

30%

2

Tracking fee payment across all programmes, sending reminders, blocking the LMS.

25%

3

Leave of Absence, Withdrawal, Rejoining – Processing the request in portal as per the policy in student handbook

25%

4

Automation of required processes &   Departmental Support during graduation, processing PR & PO for RO

20%

Total Time Spent on All Responsibilities

100%

S.No

Key Result Area

Key Performance Indicator

Weightage

1

RO Email id
Handling all the emails received in RO email id and responding to emails with in TAT of 24 hours.

Handling Name change request , verifications and ensuring the updating in reports already archived - within 2 working days

Monitoring RO portal request (Interim transcript and Bonafide Certificate)

Timely and accurate response to all the emails received.

Error free and timely issuance of documents

30

2

Fee Monitoring
Maintaining the due dates calendar and payment schedules of all the running batches Download the report from SAP after due dates and before each reminder and send the required information for LMS blocking to concerned
Processing and maintaining the record of fee extension requests and related information Maintaining record of fee collected by RO, after follow up
Sending list of students with fee dues for not allowing to classes to programme office

Timely follow up with the respective stake holders and error free data maintenance of fee payment

25

3

Leave of Absence, Withdrawal , Rejoining Processing  LOA , Withdrawal & rejoining in the portal within the stipulated timeline and check for deviations, if any

Processing the request received in the portal within stipulated timeline (with in one working day)

25

4

Departmental Support during graduation, processing PR & PO for RO

Proactive support and error free processing of PR, PO for RO

20

Any Other Significant Input