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Job Title: |
Associate/Sr Associate |
Function: |
Facilities Management |
Reports to position: |
Associate Director |
Location: |
Mohali |
Reportees to Position: |
|
Band: |
A4 |
Job Purpose |
Handle Customer Services, Events and Facility Management services for the school. |
Job Outline |
|
Job Specification |
||
Knowledge: |
Qualification |
Diploma in Hotel Management/ Graduate with min 3 year experience in operations, facility management, administration department |
Skills: |
Technical |
Events Management, Facility Management, Customer Services, MIS, Windows proficiency, Language Skills-Written and Verbal |
Behavioural |
Positive Attitude, Keen learner, Team player, Resourceful, Social Skills |
|
Experience: |
Min 3 year experience in operations, facility management, administration department |
Job Interface/Relationships: |
|
Internal |
External |
|
|
S.No |
Key Responsibilities |
% Time Spent |
1 |
Facility Management majorly Recreational facilities, grocery store, book store, merchandise store, launderette, sports facilities, gym, salon, swimming pools etc. |
50% |
2 |
Administration of Covid Isolation Center and Wellness facilities |
20% |
3 |
Front office management |
15% |
4 |
Coordination and execution of Events |
10% |
5 |
Maintaining and ensuring artifacts, paintings across campus |
5% |
S.No |
Key Result Area |
Key Performance Indicator |
Weightage |
1 |
Facility Management majorly Recreational facilities, grocery store, book store, merchandise store, launderette, sports facilities, gym, salon, swimming pools etc. |
· Stakeholders’ feedback · Zero down time · Response time · Complaint resolution · Vendors’ contract management · SOPs and process formulation for facilities |
50% |
2 |
Administration of Covid Isolation Center and Wellness facilities |
· RTPCR testing for community · Manage Covid cases, if any in isolation center · Best healthcare facilities · Coordination with hospitals/test labs · Complaint resolution · Vendors’ contract management · SOPs and process formulation for facilities
|
25% |
3 |
Coordination and execution of Events |
· Support AM/Manager in successful conduct of events · Stay back during the programs/events till the closure
|
10% |
4 |
Front office management |
· Smooth check ins /check outs of guests · Soft skills · Complaint resolution · Response time
|
10% |
5 |
Maintaining and ensuring artifacts, paintings across campus |
Ensuring artifacts, artwork wherever required |
5% |
Any Other Significant Input |
The candidate need to be comfortable working longer hours and over the weekends. |
Email us at
Timings
Monday- Friday, 08:00 to 18:00