Job Title:

Manager / Sr. Manager

Function:

Alumni Engagement

Name of Job Holder:

Location:

Hyderabad

Reports to position:

Associate Director

Band:

A3

Reportees to Position:

Associate / Interns

Job Purpose

Enhance alumni engagement by supporting departments across the board and ensuring tsmooth functioning of key initiatives of the department.

Job Outline

The Office of Alumni Engagement works towards nurturing meaningful relationships between alumni and School, as well as between alumni across programmes/cohorts.  The jobholder performs a set of key responsibilities in coordination with the Associate Director which enables the School/department in developing and enhancing engagement with alumni.

While executing the job the incumbent is required to provide inputs on an ongoing basis to create platforms for an engagement at various levels for alumni with the School. S/he is required to develop & implement an action plan for enhancing the engagement of the alumni with the School. The job holder is expected to have good knowledge about data management, and analytics including organizing, maintaining, and reporting alumni data across the board.  He/she is responsible to maintain the Salesforce CRM system and processes to streamline alumni data management. He/she is also responsible for increasing student-alumni engagement. The jobholder is expected to contribute to and support key initiatives and events of the department such as Solstice, lifelong learning services, and engagement with the top alumni especially PGPMAX alumni.

To ensure effective execution of the job, s/he is also required to provide guidance and support to his/ her team on a need basis.

Job Specification

Knowledge/Education

Qualification

An MBA from a reputed institute with experience in data management/analytics is preferred

Specific Skills

Technical

1.     Excellent data management skills

2.     Knowledge of CRM systems

3.     Excellent MS Office skills

4.     Excellent written/verbal communication skills

5.     Knowledge of data mining and reporting techniques is a plus

6.     Budget preparation

Behavioral

Excellent Interpersonal Skills, ability to multi-task, detail-orientated, ability to build meaningful relationships, ability to work well in teams. Passionate about technology, industry standards, and best practices

Desirable Experience

8 -10 years

Experience in handling customer relationship management software, especially Salesforce will be an added advantage.

Job Interface/Relationships:

Internal

External

·       Alumni & Students

·       Other departments across the School

·       Vendors

S. No

Key Responsibilities

% Time Spent

1

Data Management, CRM and alumni portal management

35%

2

Alumni & Student-alumni Engagement

35%

3

Rankings -, inter-departmental support

30%

No.

KRA

KPI

Weightage

1

Data Management

CRM and Alumni Portal

§ Develop and implement efficient procedures for data management and analysis with attention to all technical aspects.

§ Troubleshoot data-related problems

§ Periodic update of alumni database

§ Smooth transition from student to alumni

35%

2

Alumni & Student-alumni engagement

§ Own and drive specific alumni engagement initiatives

§ Outreach to alumni for admission activities

§ Design, develop and drive new initiatives to enhance alumni–student engagement

§ Lead PGPMAX Leadership Summit

35%

3

Rankings - Data & Awareness,

Inter/Intra departmental support

§ Share data as required by respective department

§ Outreach and communication to alumni

§ Measuring alumni volunteering across School and documenting annual report

§ Share alumni data with departments across the board

§ Maintaining budgets

§ Events support

30%

Any other significant input

The incumbent needs to be driven; extremely detail-oriented and should be willing to work late hours / on weekends, especially during events.