Job Title:

Manager

Function:

GMP Management

Reports to position:

Associate Director – ASA – Mohali

Location:

Mohali

Reportees to Position:

1 Associate/interns (optional)

Band:

A3

Job Purpose

To ensure smooth conduct of GMP related activities as well as efficient execution of all of the critical GMP functions in a global scenario. To provide administrative support to faculty for smooth delivery of course in GMP/AMPs. To liaise with students and resolve their academic issues

Job  Outline

As a Manager of the Academic Services and Administration (ASA) department, the job holder is expected to ensure smooth conduct of one/two AMPs. S/he will be the one point contact for all GMP related activity, and in turn liaise with faculty, students, ASA Core and Academic Associates to ensure all GMP related activity is efficiently carried out, and data compiled, audited, stored and communicated in a timely manner. Specifically for GMP, the Manager will have to coordinate with Coursera to ensure all coordination between GMP and Coursera are seamless.

S/he is also responsible for all core function of GAMPs be it Course Coordination, Examinations/Evaluations and Logistics  

Further s/he is expected to work towards faculty satisfaction. The incumbent is expected to provide administrative support to faculty for smooth delivery of course which would involve different activities.

With regard to people responsibilities the incumbent is supposed to closely work with other team members within ASA and AMPs/GMPs and has to exhibit a good team player role. Further, she/he needs to closely coordinate with her/his team and other team members for enhancing their performance & productivity. The job holder is also expected to handle queries and escalations forwarded by the team and other relevant source.  

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

·        Bachelors Degree/Masters Degree

·       At least 3 years experience in middle management role, preferably Academic Programmes. Should have a comprehensive knowledge of on-line platforms and course delivery

·   MS Office, Planning, Co-ordination

·   Strong IT Skills

·   Understanding students’ needs

·   Problem solving skills

·   Highly proactive

·   Communication, Interpersonal Skills, Multitasking ability, Time management skills and attention to detail

·   Operating on education platforms like Slack

8-10 years with minimum 2 years in senior position in a reputed Organization.

Job Interface/Relationships:

Internal

External

• RO
• RCIs
• ITCS
• HR/Faculty/Staff
• Operations Team

• Coursera
• OMR/Online Exam vendor (if necessary)
• SAP support provider
• External Auditors

S.N

Key Responsibilities

% Time Spent

1

Ensuring seamless and efficient GMP processes related to all aspects of G/AMPs

40%

2

Handling all GMP core functions (Exam/Course Coordination/Logistics/Planning/Budgeting) and coordination with RCI as well as Coursera

30%

3

Team work and coordination

10

4

Managing Faculty related activities such as recordings/Async content

15

5

Misc. Departmental activities

5%

Total Time Spent on All Responsibilities

100%

SN

Key Result Area

Key Performance Indicator

Measure

Weightage

1

AMPGMP Programme Management

Online or on-campus

• Collaborating with Academic Associates for timely and efficient collation of exam/grading related data
• Connecting with faculty to resolve grading issues wherever required
• Ensure that there are no counting or posting errors
• Maintain timelines and formats as expected by RO
• Single point contact for RO to provide them with all required and relevant data.
• Regulating the Paper viewing and revaluation process to ensure data is ready for audits following fixed timelines

• Timely Grading
• Grades released in both LMS and SAP to be accurate and 100% matching  
• Data to be ready for auditors within stipulated timeline
• Error free data to be uploaded in folders.
• Coordination between AAs and Registrar Office
• Ensuring all quereies of FDRO are answered promptly    

40%

2

Handling all GMP core functions (Online Delivery/Course Coordination/Logistics/Planning/Budgeting) and coordination with RCI and Coursera

• All Course related activity must be coordinated with respective RCI
• Ensure seamless programme delivery with RCI
• Ensure student satisfaction and student query handling related to all Academic activity. Most queries may be online using Zoom, Slack and similar platforms

• programme delivery in conjunction with RCI
• Responding to student and faculty emails within time frame.
• Error free class room experience
• Intra and inter departmental coordination with RCI

30%

3

Team Work and Coordination

• Since all ASA functions are intertwined, there should be seamless coordination of all the vital functions of GMP
• Assistance to the other GMP manager wherever required
• Back up for other functions as and when requested
• Maintaining good interpersonal relations with  the extended team of AAs and core ASA
• Supporting HOD wherever required

• Team satisfaction and support to all members whenever required    

10%

4

Managing Faculty related activities

• Faculty satisfaction (Stay at campus, food etc.) to be rated above 6.0.
• Ensuring seamless coordination for content creation of faculty, liaising with Coursera for the same
• Faculty Invoice processing.
• Ensuring that the payments are made to the faculties within time frame.   
• Managing Data
• Annual Budget preparation

• Faculty invoices and payment done on time.
• Feedback from Faculty in mails about the ASA department etc. mentioning about their experience at ISB Mohali

15%

5

Logistics and Data Management

• Participating in Dept activities including maintenance and tracking of Department processes/policies/data/assets

• Maintaining and tracking of Departmental Assets
• Coordination with RCI  and Coursera so that there are no overlaps.

5%

Any Other Significant Input

The GMP Manager will be responsible for the delivery of the entire programme/s allocated to her/him, internal checks and processes to provide accurate and formatted data to the internal and external stake holders as and when required.

S/He will also ensure the entire function of GMPs allocated her her/him and ensure that every activity/function is executed seamlessly. S/He will work closely with the AAs and establish processes for audits that are time and energy saving. S/He will be the focal point of contact for AMPs and ASA.