Job Title:

Manager- Programme Management

Function:

EE

Name of Job Holder:

Location:

Mohali

Reports to position:

Associate Director – Customer Success

Band:

A3

Reportees to Position:

Job Purpose

To plan, drive and standardize high-quality, effective programme management processes in Executive Education that provide outstanding experience and quality of service to Faculty and Clients of ISB Executive Education (EE).

Job  Outline

The job holder will play a key role in establishing the EE as a leading global brand in Executive Education through effective project management, service management, quality management, and resource management for all programmes delivered by EE in both online and offline formats.

S/he will be responsible for planning and executing programmes through all phases of pre-programme sales to post-programme support. They will be involved with faculty & client to ensure programmes are effectively driven to meet their intended goals. S/he works closely with the BD’s, Clients, Faculty, Learning Architects, Programme Delivery Managers and Participants. They must display exceptional project management skills to ensure all the programme tasks are completed in-time with high levels of stakeholder satisfaction. There are four key roles and responsibilities of this position:

Service Management:

• Build relations with the client to become their trusted point of contact, help them to proactively identify problems and position potential solutions for programme execution
• S/he will engage with the faculty to effectively communicate programme learning needs, schedule learning sessions, communicate programme progress and efficaciously manage faculty contracts till payouts
• Swiftly works with Learning Architects, faculty to address gaps pointed out by the client & programme participants during programme execution
• S/he will analyse data on programmes and learning components to proactively identify process gaps throughout the programme management processes and plan corrective measures

Performance and Quality Management

• Implement and maintain all procedures and technology systems that are designed to support continuous improvement of programme management processes
• Adhere compliance to client goals of cost, timelines and quality as identified/ agreed/ monitored
• Adhere compliance to best practice service processes and quality guidelines identified and implemented in service systems
• Collect and monitor participant and faculty feedback on the programmes delivered and provide management with accurate and timely reports
• Maintain programme data for repository & audit purposes, as required.

Coordination and Management of all Logistical Needs

• S/he will coordinate with Operations in the school to plan allocation of facilities for assigned programmes across both campuses and aid the use of inventory optimally
• Alongside the programme delivery managers, oversee the execution of programme collateral such as programme communications, class collaterals, certificate artworks, and planning of events, other essentials as required
• Works with various stakeholders for project coordination and manages interdependencies within and outside ISB

Technology for Standardization and Project Management

• Display familiarity and proficiency with project management software to effectively implement and monitor program delivery processes
• Demonstrate proficiency with creation and management of key reports and dashboards using the project management software

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Graduate /Post-Graduate

5 to 10 years working in a high-growth, dynamic environment, especially in the ed-tech industry is highly preferred

Job Interface/Relationships:

Internal

External

• Enterprise BD team
• Faculty
• Facilities Users Committee
• Programme Delivery Team
• HR/Finance/Operations

• Vendors/Coaching Agencies
• Executive Housing management
• Clients

S.No

Key Responsibilities

% Time Spent

1

Service Management

30%

2

Performance and Quality Management

30%

3

Coordination and Management of all Logistical Needs

20%

4

Technology for Standardization and Project Management

20%

Total Time Spent on All Responsibilities

100%