Program Assistant

Program Assistant with CLMP

Job Title:	Associate	Function:	CLMP
Name of Job Holder:		Location:	Mohali
Reports to position:	Programme Director	Band:	A4
Reportees to the Position:	None

Job Purpose

To provide high-quality day-to-day support for the delivery of an ISB Alumni Engagement Programme (AEP) including Monitoring and Evaluation for the Centre for Learning and Management Practice (CLMP).

Job Outline

The incumbent is responsible for:

Providing day to day operational and admin support for the flawless delivery of the program
Billing, Invoice Processing and logistics management
Telecalling the Alumni
Vendor and stakeholder coordination
Maintaining records and stocks of merchandising and other in-class requirements.

Job Specification
Knowledge / Education	Specific Skills	Desirable Experience
Bachelors in any relevant field	Preparation of MIS, Working on SAP, proficient in MS Office, Strong interpersonal skills, Communication Skills, Teamwork, Cross departmental coordination, multitasker. Ability to be agile, innovative and flexible. Candidate has to be open to travel-intra city.	0 to 4 years

Job Interface/Relationships
Internal	External
IT and AV Operations LRC Finance	On board campus vendors External Vendors Program participants

S.No	Key Responsibilities	% Time Spent
1	Telecalling for marketing of the programme	25%
2	Merchandise stocks and timely procurement	25%
3	Logistics pertaining to the programme team, participants and delivery	25%
4	Create Weekly reports, collect feedback and vendor management	25%
	Total Time Spent on All Responsibilities	100%

S.No	Key Result Area	Key Performance Indicator	Measure	Weightage
1	Telecalling	Fixed number of calls each day to the alumni for marketing	100% reach out Regular updation and MIS Compliance to SOP	25%
2	Merchandise	Ensure enough merchandise for the class delivery Timely procurement and availability wherever required Vendor Billing	Least turn around time (TAT) for Invoice processing 100% uptime and accuracy	25%
3	Logistics	Efficient and timely coordination for the programme team and faculty, as and when required	100% uptime and accuracy	25%
4	Admin support	Keenness and efficiency in day-to-day operations Coordination with the Programme team	100% uptime and support	25%

Any Other Significant Input

The incumbent should be flexible to working hours and must be a keen learner. Preferable to have a candidate with prior working experience in logistics/hotels/ travel industry etc. General intelligence and resourcefulness would be essential.