Job Title:

Programme Manager (FT)

Function:

CLMP

Name of Job Holder:

Location:

Mohali

Reports to position:

Programme Director

Band:

A4

Reportees to Position:

Programme Assistant

Job Purpose

To work on a Alumni engagement learning programme for a Grant for the Centre for Learning and Management Practice (CLMP) including programme delivery, supporting recruitment efforts, logistics, faculty coordination and programme execution resulting in efficient delivery being run by ISB for a grant received to run that particular programme.

Job Outline

The incumbent is responsible for:

1. Support the marketing efforts
2. Content creation and updation on the webpages
3. Provide operational and admin support for the delivery of the program
4. Billing, Invoice Processing and logistics management
5. Tele-calling the Alumni
6. Vendor and stakeholder coordination
7. Feedback Management
8. MIS Management
9. Ensure smooth in-person and online delivery of the programme content

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

• Graduate in any field
• Desired skill set :  Resourceful, detail oriented, people management skills, soft spoken, patient.

• Communication (written and verbal).
• Should be comfortable in tele-calling, MS-Excel, MS-Word, Powerpoint and E-mail writing.
• Comfortable with extended working hours and intra city travels.

• 4 to 8 years 
• Prior experience of working in logistics management,  programme delivery and sales.

Job Interface/Relationships

Internal

External

• Programme Director
• Faculty
• IT & AV
• Commercials
• Finance
• Operations
• ISB empaneled vendors

• ISB Alumni
• Entrepreneurs/Speakers
• Travel Partners of the school
• Hotels

S.No

Key Responsibilities

% Time Spent

1

Providing day-to-day operational and admin logistics support to the team and the faculty.

25%

2

Coordinating with the venue partners to ensure preparation for smooth delivery of the in-class sessions.

25%

3

Billing, Invoice Processing, MIS Management, Merchandise Procurement and availability.

25%

4

Complete data Management

25%

Total Time Spent on All Responsibilities

100%

S.No

Key Result Area

Key Performance Indicator

Measure

Weightage

1

Logistics and Admin Support

• Keenness and efficiency in day-to-day operations
• Alumni Connect

• 100% uptime and support

25%

2

Programme Delivery

• Online delivery
• Manage offline in-class delivery

• Efficient Coordination
• Smooth delivery
• 100% Feedback collection

25%

3

Billing and MIS

• SAP/BAZ/Travel/Cabs updation and approvals
• Faculty Contracts and Billing
• Vendor Billing

• Least TAT for Invoice processing
• 100% efficiency and accuracy
• Timely procurement and availability

25%

4

MIS

• Reading material procurement
• Recordings
• Archives

• Efficiency and accuracy

25%

Any Other Significant Input