Senior Academic Administration Manager

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Senior Academic Administration Manager with Academic Services and Administration

Job Title:	Senior Academic Administration Manager, Advanced Management Programmes (AMPs) and Global Management Programmes (GMPs)	Function:	ASA
Name of Job Holder:	Senior Academic Administration Manager	Location:	Mohali
Reports to position:	Associate Director (ASA)	Band:	A3
Reportees to Position:	Programme Managers, AMPs

Job Purpose

Overseeing seamless delivery of Advanced Management Programmes and GlobalManagement Programmes at Mohali/Hyd: Advanced Management Programme for Healthcare, Advanced Management Programme for Public Policy, Leadership and Management Programme for Public Policy (LMPPP), Advanced Management Programme for Infrastructure, Advanced Management Programme for Manufacturing and Operations, Global Management Programme for Manufacturing and Operations, Global Management Programme for Infrastructure and any other programme that will be added under the AMP/GMP umbrella.

Adapting to disruptions and ensuring online/hybrid/in-class course delivery continues flawlessly. Ensuring 100% satisfaction of students and faculty in AMPs and GMPs. Coordination and collaboration with RCIs, PGP and PGP Modular Programmes to ensure that processes and policies are maintained across all Programmes as applicable.

Job Outline

The primary responsibility of the job holder is to ensure seamless academic experience across Advanced Management Programmes and Global Management Programmes. It involves end-to-end classroom experience, course coordination, overseeing the conducting of all evaluation components, Pre and Post-Term activities, Data Management and continuous redressal of students concerns related to academics. The role also requires regular interaction with the faculty on and off campus, and resolving issues with them wherever required, as also ensuring proficient secretarial support is provided to them. The role also includes liaising with all other departments such as RO, FA, Audit, IT, Operations and RCI. The acceptable TATs for Grade release, Faculty Feedback, Data, Audit activity, queries on ASAAssist is also the responsibility of this role. Furthermore, the JD also includes coordinating for Honour Code cases at Mohali and ensuring student queries are resolved quickly by the Associate Dean and RCIs.

This role includes responsibility of Academic Associates entirely (for AMPs and GMPs), and includes related recruitment, allocations, follow ups as well as coordinating with AAs from time to time. The AA allocations for all AMPs/GMPs needs to be done well in time and appropriately.

The incumbent is expected to work closely with the Associate Director ASA for planning and managing the AMPs and the Associate Dean, Academic Programmes. Post planning, s/he is required to manage the AMP team and AAs allocated for the courses and is also required to interact with the students throughout the year. S/he is also responsible for bringing improvements in the system and implementing them.

The Senior Manager must update the AMP and GMP pages on Atrium on the latest developments, strategies and structural changes. S/he is also expected to update the Student Manuals, AA Manual and Faculty Handbook every year as also ensure updation of AMP information on the ISB website

As a part of the data maintenance activities, the job holder is required to keep an updated and error-free record of the department’s data. S/he needs to play a critical role in the Management of AMPs by coordinating and collating data from the relevant stakeholders.

An important aspect of the incumbent’s role is to release students’ grades in a timely manner and identify students for academic probation. S/he has to keep a keen eye on LOAs and their returns, and also ensure LOA students can complete the programme seamlessly.

Job Specification
Knowledge / Education	Specific Skills	Desirable Experience
Post-Graduate Degree	MS Office, prior knowledge of software implementation, IT savvy; Understanding students’ needs, skillful in coordinating, planning, managing a large team, good interpersonal skills, time and quality management.	8-10 years

Job Interface/Relationships:

Internal

External

Admissions

RCI

Operations

IT, ITCS and IT Developers:

Sarovar

Commercials

Dean’s office

Alumni Relations,

Finance

LRC

Audit Team

SAP

Taj AV Team

Hotels for AMPs (for residencies wherever required)

S.N	Key Responsibilities	% Time Spent
1	To manage/execute the academic aspect of the AMPs and GMPs at Mohali and Hyd	60%

3	To maintain proper records of the department’s data in the prescribed formats/templates, which is easy to retrieve and meets the School’s requirements	10%
4	To manage the Academic Associates for AMPs/GMPs in the different areas	10%
5	To manage the AMP team at Mohali: monitor and support activities assigned to team members, guide and mentor them and identify areas of improvements, appraisals of the team and recruit wherever required at Mohali	15%
6	Inter Departmental and Inter Campus Liaising	5%

	Total Time Spent on All Responsibilities	100%

SN	Key Result Area	Key Performance Indicator	Measure	Weightage
1	AMPs and GMPs Academic Administration/ Management at Mohali and Hyd	§ Scrutinizing all the course outlines Ensuring material is up on LMS on time following up with faculty if they are not responding keeping track of trends and issues and ensuring we address them on time Regular interaction with students 24X7 redressal of students concerns regular interaction with the faculty on campus ensuring comfortable stay and enjoyable classroom experience for faculty, also efficient secretarial support ensuring IT issues resolution quickly scrutinizing case overlaps in courses ensuring minimal reschedule of classes maintaining TAT for ASA AssistOverseeing boarding and Lodging and addressing students' concerns during residencies* Overseeing Exams and Grade release* Overseeing Audit Process* Maintaining TAT for Faculty Feedback and Course related InfoENSURING ALL CLASSROOM RELATED EXPERIENCES ARE FLAWLESS, including liaising with the other departments wherever required Coordinating for Honour Code cases at Mohali * § Orientation presentation	§ Timely execution of all functions § Adherence to policies and processes § Timely Grade Release § Timely response to student queries and concerns	60%
			§
2	Allocation and Management of the Academic Associates for all AMPs and GMPs	Ensure AAs are well prepared for AMP classes and enhance classroom experience so that both faculty and students are satisfied. Ensure AAs are from relevant Areas helping AD in recruitment process from an AMP standpoint allocations every term provide feedback calculate bonuses address the concerns of AAs observe ethical practices *regularly communicate with faculty from end to end of every course	§ Maintaining demand and supply of AAs § Assisting in recruitment of quality AAs for AMPs § Timely and suitable allocations as required by the area § Smooth support in class and for evaluations as per faculty’s wishes § AA feedback § Successful completion of the entire term, pre and post, by AAs	10%
3	Data Management	§ Ensure all departmental data is available in the acceptable formats to all stake holders § Ensure timely updation of pre-term related information on the Atrium and Website § Providing data for RO and other departments	§ Timely data provided wherever required § Accurate data § Formatted data, according to the Org’s requirement	10%
4	Team Management	Supervise, support and advise the AMP/GMP team at Mohali on their day to day activities, ensuring that all areas of Programme delivery are carried out seamlessly and efficiently. Ensuring the right dept/person is doing the respective job and changes are made when and as required. Managing the balance between the AMP team and ASA Core team so that the machinery worked flawlessly throughout the year especially since most functions are supported by one another. Regular meetings/emails/discussions with the team members and supporting them in their hour of need. §	§ Recruitment § Mentoring § Ensuring team morale remains high § Timely resignation and exit formalities with HR § Appraisal process in conjunction with Associate Director ASA	15%
5	Inter Departmental and Inter Campus Activities	Since ASA has to connect regularly and continuously with ASA Hyderabad as well as other Departments, regular interaction with the Associate Director ASA, Associate Dean Programmes as well as the representatives of other Departments has to be maintained. Extensive communication, Meetings and data sharing in order to ensure smooth functioning of the ‘One School Two Campus’ model of ISB	§ Regular Meetings § Regular calls § Constant e-mail communications § Discussions wherever required	5%