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Job Title: |
Sr Associate / Asst Manager – Programme Delivery |
Function: |
EE |
|
Name of Holder: |
Job |
|
Location: |
Hyderabad |
Reports position: |
to |
Manager – Programme Delivery |
Band: |
A4 |
Reportees Position: |
to |
Associate Director – Customer Success |
|
|
Job Purpose |
To handle and execute all desired learning programmes as per assigned task lists & established guidelines of the department and provide an outstanding experience for Faculty and Clients of ISB Executive Education. |
Job Outline |
The job holder will play a key role in establishing EE as a leading global player in Executive Education through effective handling and coordination of resources, capabilities and logistics for all programmes delivered by the centre in both online and offline formats. - This role will be involved from the Pre-Programme phase to execute EE programmes to support the end-end learning journey of a participant. - S/he works closely with the BD’s, Programme Managers, Clients, Learning Architects, Faculty and Participants. - S/he will directly frontend and support all logistical needs of assigned programme. - S/he arranges stay / travel requirements of the faculty & also makes arrangement for the stay of the programme participants across both campuses. - S/he procures case studies, reading material essential for the programme from different internal/external sources. - S/he shares programme communications, pre-course reading material, instructions as per School / Faculty guidelines. - As part of the programme requirements, s/he arranges the on/offline classes, event venues, field trips, activities and supports the logistical requirements for seamless execution. - S/he prepares welcome kits, class collaterals, certificate artworks and recreational facilities, other essentials as required - For successful accomplishment of the learning programmes, s/he closely coordinates with various stakeholders within and outside ISB. - S/he is also expected to address any logistic gaps pointed out by the faculty & programme participants in class / in feedback forms - As a part of the post program activity, s/he collects participants’ feedback on the programme and aids faculty contracts. - S/he will also maintain programme data for repository & audit purposes, as required. - The job holder arranges all the above while complying with the cost, time and quality guidelines of each programme. |
Job Specification |
||
Knowledge / Education |
Specific Skills |
Desirable Experience |
Any Graduate /Post Graduate |
Interpersonal skills, Event Management skills, Team work, Coordination skills, Cross functional collaborative skills, Attention to details, Negotiation skills, Cost consciousness, Innovation, Due Diligence, Client Relations, Documentation, MIS Reporting, Data Analysis |
4 to 7 years |
Job Interface/Relationships: |
|
Internal |
External |
§ EE team § Facilities Users Committee § Open/Custom Program Directors § Finance/Operations |
§ Vendors / Executive Housing management § Clients § External Faculty |
S.N |
Key Responsibilities |
% Time Spent |
1 |
To coordinate with client, faculty, participants and vendors to ensure smooth pre-program coordination |
35% |
2 |
To arrange flawless and innovative program logistics to leave positive impact in the mind of participants |
35% |
3 |
To coordinate for all post program activities such as closure of all program related expenses, collate participants feedback, supply program information to database |
20% |
4 |
To take corrective action based on the participants’ feedback for improvement of program logistics and reduction of logistic costs |
10% |
|
Total Time Spent on All Responsibilities |
100% |
Timings
Monday- Friday, 08:00 AM IST to 06:00 PM IST