Job Title:

Sr Manager

Function:

BIPP

Reports to position:

Associate Director

Location:

Mohali

Reportees to Position:

1 Associate and interns (optional)

Band:

A3

Job Purpose

The incumbent will lead the delivery of training programmes, in-person, virtual as well as asynchronous programmes and ensure smooth conduct of all training related activities at the Bharti Institute of Public Policy at ISB. She/he will be required to ensure efficient execution of all of the critical functions thereby contributing towards end-to-end delivery of the training programmes. The Sr Manager-Trainings will be coordinating closely with Government Institutions and organizations. The incumbent will be required to provide administrative support to faculty, ensure logistic support, and to liaise with all stakeholders.

Job  Outline

As a Sr. Manager of the Bharti Institute of Public Policy department, the job holder is expected to ensure smooth conduct of various in-person, virtual, asynchronous or hybrid training programmes at the institute. She/he will be the one-point contact for all Training related activity, and in turn liaise with faculty, students, clients, digital education platform partners, LMS team and Teaching Associates to ensure all activities are efficiently carried out, and data compiled, stored and communicated in a timely manner.

S/he is also responsible for all core function of trainings, be it Course Coordination, Faculty contracts, Logistics etc. Further s/he is expected to work towards faculty satisfaction. The incumbent is expected to provide administrative support to faculty for smooth delivery of course which would involve different activities.

With regard to people responsibilities the incumbent is supposed to closely work with other team members within BIPP and has to exhibit a good team player role. Further, she/he needs to closely coordinate with her/his team and other staff members at ISB ensuring internal coordination with finance, commercials, operations, IT/AV and other teams. The job holder is also expected to handle queries and escalations forwarded by the team and other relevant source.  

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

• Master’s Degree in Public Policy, Economics, Management or related discipline
• At least 7 years experience in middle management role, preferably in Academics/Trainings. Should have a comprehensive knowledge of on-line platforms and course delivery

·   Planning and Implementation of Training Programmes

·   Strong IT Skills

·   Knowledge of latest pedagogy

·   Understanding students’ needs

·   Problem solving skills

·   Highly proactive

·   Communication, Interpersonal Skills, Multitasking ability, Time management skills and attention to detail

·   Knowledge of delivery of courses in hybrid mode

·   Knowledge of conducting Training need assessment and Training Impacts will be desirable

·   Ensuring regular updates to content team for updating Training webpages and SM handles

8-10 years with minimum 4 years in senior position in a reputed Organization with an experiencing of conducting high end training programmes.

Job Interface/Relationships:

Internal

External

• BIPP team
• Operations
• ITCS
• HR/Faculty/Staff
• Commercials

• Edu-tech Partners
• LMS partners
• Government Organizations
• Other stakeholders

S.N

Key Responsibilities

% Time Spent

1

Ensuring seamless and efficient delivery of all training programmes at BIPP

35%

2

Handling all training related core functions (Coordination/Logistics/Planning/Budgeting) and coordination with Governments

30%

3

Team-work and internal coordination

10%

4

Managing Faculty related activities such as recordings/Async content and coordination with Ed-Tech partners

15%

5

Misc. Departmental activities including updating of Training Webpages and SM content for Trainings, and participation in events.

10%

Total Time Spent on All Responsibilities

100%

SN

Key Result Area

Key Performance Indicator

Measure

Weightage

1

Training Programmes-

Online, on-campus or Hybrid

• Working in close coordination with ED and AD-BIPP for leading the implementation of training programmes
• Coordination with faculty
• Coordination with Teaching Associates, as required
• Maintain timelines and ensuring proper delivery of programmes
• Single point contact for Trainings, both internally and externally

• Overall Training Feedback.
• Timely internal and external Coordination

35%

2

Handling all Training core functions (Online or off-line Delivery/Course Coordination/Logistics/Planning/Budgeting) and external and internal coordination within

• All Course related activity must be coordinated
• Ensure seamless programme delivery
• Ensure Participants feedback
• Ensuring interdepartmental coordination within ISB
• Continuous coordination with Government Departments and Organizations as per the requirements

• Smooth programme delivery
• Responding to participants and faculty emails within time frame.
• Error free class room experience
• Intra and inter departmental coordination
• Government Coordination

30%

3

Team Work and Coordination

• Since various trainings will have different requirements, there should be seamless coordination of all the vital functions
• Assistance to team  wherever required
• Back up for other functions as and when requested
• Maintaining good interpersonal relations with the extended team of TAs and core BIPP
•  

• Team satisfaction and support to all members whenever required    

10%

4

Managing Faculty related activities

• Faculty satisfaction (Stay at campus, food etc.)
• Ensuring seamless coordination and liaising with Ed-Tech partners for virtual or hybrid programmes.
• Faculty Invoice processing.
• Ensuring that the payments are made to the faculties within time frame.   
• Managing Data
• Support in Annual Budget preparation

• Faculty invoices and payment done on time.
• Feedback from Faculty in mails about the trainings etc. mentioning about their experience of the training or at ISB

15%

5

Miscellaneous Departmental Initiatives

• Providing content for Updating Training pages on website and regular training updates for SM
• Contribution in institute and School level events

• Website updates
• SM content
• Events

10%