Job Title:

User Experience Designer

Function:

Online Apps

Name of Job Holder:

Location:

Hyderabad

Reports to position:

Director –Learning Platforms

Band:

FT

Reportees to Position:

0

No. of Positions

1

Job Purpose

The Office of Digital Learning at ISB is looking for an exceptional User Interface and User Experience Designer. This position will support a team of learning engineers, product managers and researchers by designing and crafting intuitive and delightful user experiences for the users of our digital learning platform. The role requires an individual who can innovate, move quickly, and be able to produce quality courses.

Job Outline

Specific responsibilities will include:

1.       Execute design research, ideation and creation of digital interfaces across multiple platforms and devices

2.       Create a rapid and continuous pipeline of user feedback sessions to analyze and find actionable insights from their data

3.       Create and iterate on user journeys and personas for different user segments

4.       Optimize interaction design to support key user processes and flows

5.       Ensure successful delivery of multiple projects by managing design deliverables and timelines

6.       Execute design at all levels, from systems/flow design to UX design, to visual design

7.       Inspire all members of the creative team by fostering a culture of constant learning and professional growth

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

A deep understanding of Interaction Design via a bachelor’s degree and/or professional experience

Driven to innovate and lead creative workflows and processes for the team

·       A digital portfolio that demonstrates user-centered design practices and a strong visual design aesthetic.

·       Conduct design thinking workshops

·       Rapid prototyping

·       Conduct user research

·       3 years of proven UI/UX design experience on complex information consumption products

·       Someone who doesn’t settle for second best when making decisions

·       Always finds a better way to complete digital tasks

·       Obsess over solving complex and wicked interaction problems in simple and intuitive ways

·       Feed off user feedback to inform iterations on creative designs

·       Design visuals that are creative but also grounded in the context of existing software behaviours and patterns

Job Interface/Relationships:

Internal

External

• Learning Platform
• Other team members

§  Learners for user research

§  Vendors for interface development.

§  Vendors for LMS related activities.

S.N

Key Responsibilities

% Time Spent

1

Heuristic evaluation of the courses deployed on the learning platform

30%

2

Contextual inquiry and user research to understand the learner pain points on the learning platform

20%

3

Interaction Design and Prototyping

30%

5

Design thinking workshops for improving the user experience

10%

6

Other umbrella activities on projects

10%

Total Time Spent on All Responsibilities

100%

SN

Key Result Area

Key Performance Indicator

Measure

Weightage

1

Quality of user experience

§ Time on task

§ Task completion rate

§ Error occurrence rate

§ User flows

§ Heatmaps

§ Keystroke Level Model

70%

2

Adherence to timelines

§ Timely completion of activities

§ Vendor interactions, collaboration and communication

§ % of courses/ modules completed on time

10%

3

Re-work

·       Minimum no. of re-work / spillage

§ No. of re-works

10%

4

Mentoring, coaching, collaboration

10%

Any Other Significant Input

Attributes

·       Strong written and verbal communication skills in English

·       Creative ability to grasp concepts and simplify them visually

·       Ability to understand academic content 

·       Ability to work in agile methodology under tight deadlines

·       Take complete ownership of assigned tasks

·       Attention to detail

·       Independent and self-driven

·       Team player