Faculty

Sunder M, Vijaya., Gangwar, Manish. (forthcoming) "Do Gender Diverse Teams Deliver Better Operational Performance: An Experimental Study", Sunder M, Vijaya., Modukuri, Siddhartha. (2023) "Technology on the Farm", Stanford Social Innovation Review , 21 (2), 15-16 Sunder M, Vijaya., Prashar, Anupama., Tortorella, Guilherme., Sreedharan, Raja. (2023) "Role of Organizational Learning on Industry 4.0 Awareness and Adoption for Business Performance Improvement", IEEE Transactions on Engineering Management Journal , Early Access Gutierrez, L., Lameijer, BA., G, Anand., J, Antony., Sunder M, Vijaya. (2022) "Beyond efficiency: the role of lean practices and cultures in developing dynamic capabilities microfoundations", International Journal of Operations & Production Management , 42 (13), 506-536 G. L., Tortorella., T. A., Saurin., Sunder M, Vijaya. (2022) "Digitalization of maintenance: an exploratory study on the adoption of Industry 4.0 technologies and total productive maintenance practices", Production Planning & Control Sunder M, Vijaya., Modukuri, Siddhartha., Srivastava, Rajendra. (2022) "A Value-Driven Digital Strategy Framework for Healthcare Firms", California Management Review (CMR Insight - Strategy) Sunder M, Vijaya., Modukuri, Siddhartha. (2022) "Realizing and Overcoming the Digital Myopia", California Management Review Sunder M, Vijaya., Modukuri, Siddhartha. (2022) "Explicating the Intersections of Value Disciplines for the Digital Era", Journal of Creating Value , 8 (2), 328–348 Sunder M, Vijaya., A, Prashar. (2022) "State and citizen responsiveness in fighting a pandemic crisis: A systems thinking perspective", Systems Research and Behavioral Science , 40 (1), 170–193 Luz Tortorella, Guilherme., Saurin, Tarcisio., Fogliatto, Flavio., Tlapa, Diego., Moyano-Fuentes, José., Gaiardelli, Paolo., Seyedghorban, Zahra., Vassolo, Roberto., Francisco, Alejandro., Cawley, Mac., Sunder M, Vijaya., Sreedharan, Raja., Sena, Santiago., Forstner, Friedrich. (2022) "The impact of Industry 4.0 on the relationship between TPM and maintenance performance", Journal of Manufacturing Technology Management , 33 (3), 489-520 Sunder M, Vijaya. (2022) "Mission Possible: Overcoming challenges to bring clean water to rural India", Asian Management Insights , 9 (1), 26-32 M, Haerizadeh., Sunder M, Vijaya. (2022) "Bridging organizational performance gaps using the EFQM excellence model", Quality Management Journal , 29 (4), 248-266 Anthony, Jiju., Scheumann., Sunder M, Vijaya., Cudney, Elizabeth., Rodgers, Bryan., Grigg, Nigel. (2021) "Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten", Total Quality Management & Business Excellence Luz Tortorella, Guilherme., Sanson Fogliatto, Flavio Sanson Fogliatto., Sunder M, Vijaya., Vergara, Alejandro Mac Cawley Vergara., Vassolo, Roberto Vassolo. (2021) "Assessment and prioritization of Healthcare 4.0 implementation in hospitals using Quality Function Deployment", International Journal of Production Research Sunder M, Vijaya., Prashar, Anupama Prashar. (2021) "Characterization and Examination of Operational Excellence Deployment Failures: Mediation Effect of Technical and Behavioral Failure Factors", IEEE Transactions on Engineering Management Sunder M, Vijaya., Ganesh, L.S.. (2021) "Lean additives in a service factory: A design science approach", Technovation , 104(1/2) Baliga, Ashwin., Chawla, Vaibhav., Sunder M, Vijaya., Kumar, Rajesh. (2021) "Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services", Journal of Business & Industrial Marketing , 36, 1452-1473 Sunder M, Vijaya., Chowdhury, Chandan. (2021) "Bringing the internet to billions—the future of data transmission over the internet", Sunder M, Vijaya., L.S., Ganesh., Marathe, Rahul. (2021) "A Dynamic Capabilities View of Lean in a Service Context", IEEE Transactions on Engineering Management Luz Tortorella, G.., Narayanamurthy, Gopalakrishnan., Sunder M, Vijaya., ACauchick-Miguel, Paulo. (2021) "Operations Management teaching practices and information technologies adoption in emerging economies during COVID-19 outbreak", Technological Forecasting and Social Change , 171(1) McAdam, Rodney., Galbraith, Brendan., McComb, Stephen., Antony, Jiju., Sunder M, Vijaya. (2021) "Development of sustainable lean patient value in healthcare: a long-term condition context", Total Quality Management & Business Excellence Baliga, Ashwin., Chawla, Vaibahv., Sunder M, Vijaya., L.S., Ganesh., B, Sivakumaran. (2020) "Service Failure and Recovery in B2B Markets – A Morphological Analysis", Journal of Business Research , 131, 763-781 Sunder M, Vijaya., Prashar, Anupama. (2020) "Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective", International Journal of Production Research , 58 (16), 4894-4915 Sunder M, Vijaya. (2020) "A State of Responsiveness Amid Crisis: Learnings from India", JOURNAL OF VALUES-BASED LEADERSHIP , 13 (2) Sunder M, Vijaya., S, Mahalingam., S M, Krishna. (2020) "Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma–a design-thinking intervention", Production Planning and Control , 31 (6), 512-526 A, Prashar., Sunder M, Vijaya. (2020) "A bibliometric and content analysis of sustainable development in small and medium-sized enterprises", Journal of Cleaner Production , 245 (February) Sunder M, Vijaya., L.S., Ganesh. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management Sunder M, Vijaya., N, Kunnath. (2020) "Six Sigma to reduce claims processing errors in a healthcare payer firm", Production Planning and Control , 31 (6), 496-511 Persis, Jinil., S, Anjali., Sunder M, Vijaya., Sreedharan, Raja., Saikouk, Tarik. (2020) "Improving patient care at a multi-speciality hospital using lean six sigma", PRODUCTION PLANNING & CONTROL VenkatesaNarayanan, Padmalalitha., Thirunavukkarasu, Rajeswari., Sunder M, Vijaya. (2020) "Indispensable link between green supply chain practices, performance and learning: An ISM approach", Journal of Cleaner Production , 279 V, Gijo., J, Antony., Sunder M, Vijaya. (2019) "Application of Lean Six Sigma in IT support services–a case study", The TQM Journal , 31 (3), 417-435 J, Antony., Sunder M, Vijaya., V, Sreedharan., A, Chakraborty., A, Gunasekaran. (2019) "A Systematic Review of Lean in Healthcare: A Global Perspective", International Journal of Quality and Reliability Management , 36 (8), 1370-1390 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2019) "Lean Six Sigma in Consumer Banking – An empirical inquiry", International Journal of Quality and Reliability Management , 36 (8), 1345-1369 M, Haerizadeh., Sunder M, Vijaya. (2019) "Impacts of Lean Six Sigma on improving a higher education system: a case study", International Journal of Quality and Reliability Management , 36 (6), 983-998 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2019) "Dynamic Capabilities: A morphological analysis framework and agenda for future research", European Business Review , 31 (1), 25-63 V, Sreedharan., Sunder M, Vijaya., M, Vandana., A, Gurumurthy. (2019) "Development of Lean Six Sigma Training Module: Evidence from Emerging Economy", International Journal of Quality and Reliability Management , 37 (5), 689-710 R, Sreedharan., R, Raju., Sunder M, Vijaya., J, Antony. (2019) "Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic", International Journal of Quality & Reliability Management , 36 (1), 137-161 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2018) "A morphological analysis of research literature on Lean Six Sigma for services", International Journal of Operations and Production Management , 38 (1), 149-182 R, Sreedharan., Sunder M, Vijaya. (2018) "A novel approach to lean six sigma project management: a conceptual framework and empirical application", Production Planning and Control , 29 (11), 895-907 J, Antony., S, Gupta., Sunder M, Vijaya., V, Gijo. (2018) "Ten Commandments of Lean Six Sigma: a practitioners' perspective", International Journal of Productivity and Performance Management , 67 (6), 1033-1044 Sunder M, Vijaya., S, Mahalingam. (2018) "An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions", International Journal of Quality & Reliability Management , 35 (10), 2157-2180 Sunder M, Vijaya., J, Antony. (2018) "A Conceptual Lean Six Sigma framework for Quality Excellence in Higher Education Institutions", International Journal of Quality and Reliability Management , 35 (4), 857-874 J, Antony., B, Rodgers., I, Coull., Sunder M, Vijaya. (2018) "Lean Six Sigma in Policing Services: a Case Study from an Organizational Learning Perspective", International Journal of Productivity and Performance Management , 67 (5), 935-940 R, Sreedharan., Sunder M, Vijaya. (2018) "Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: a literature review and key findings", Benchmarking: An International Journal , 25 (9), 3479-3504 Sunder M, Vijaya. (2016) "Rejects reduction in a retail bank using Lean Six Sigma", Production Planning and Control , 27 (14), 1131-1142 Sunder M, Vijaya. (2016) "Constructs of quality in higher education services", International Journal of Productivity and Performance Management , 65 (8), 1091-1111 Sunder M, Vijaya. (2016) "Lean Six Sigma in higher education institutions", International Journal of Quality and Service Sciences , 8 (2), 159-178 Sunder M, Vijaya., S, Shah. (2016) "A structured approach to managing stakeholders in lean Six Sigma projects: Role Call!", Quality Progress , 49 (2), 44-55 S, Gupta., S, Sharma., Sunder M, Vijaya. (2016) "“Lean services: a systematic review", International Journal of Productivity and Performance Management , 65 (8), 1025-1056 Sunder M, Vijaya. (2016) "Lean six sigma project management–a stakeholder management perspective", The TQM Journal , 28 (1), 132-150 Sunder M, Vijaya., J, Antony. (2015) "Six-sigma for improving Top-Box Customer Satisfaction score for a banking call center", Production Planning and Control , 26 (16), 1291-1305 Sunder M, Vijaya. (2015) "Offshore Output", Six Sigma Forum Magazine , 14 (3), 8-20 Sunder M, Vijaya. (2015) "Corporate perspectives: commonalities and differences between Six Sigma and Lean", International Journal of Lean Six Sigma , 6 (3), 281-288 Sunder M, Vijaya. (2014) "Quality excellence in higher education system through Six Sigma: student team engagement model", International Journal of Six Sigma and Competitive Advantage , 8 (3-4), 247-256 Sunder M, Vijaya. (2013) "Six Sigma-A Strategy for Increasing Employee Engagement", The Journal for Quality and Participation , 36 (2), 34-42 Sunder M, Vijaya. (2013) "Synergies of Lean Six Sigma", IUP Journal of Operations Management , 12 (1), 21-32

Mathiyazhagan, Kaliyan., Sreedharan, Raja., Mathivathanan, Deepak., Sunder M, Vijaya. (2022) "Blockchain in a Volatile-Uncertain-Complex-Ambiguous World", Elsevier Publications Sunder M, Vijaya. (2020) "Continuous Improvement Practices in Higher Education", World Scientific Press Murphy, Tom., McNulty, John., O'Dubhghaill, Ronan., Sunder M, Vijaya. (2020) "Case Studies of LSS in Higher Education", Emerald Publishing Ltd Sunder M, Vijaya. (2020) "Lean Six Sigma roadmap for implementation in higher education sector", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Antony, Jiju., Sunder M, Vijaya. (2020) "Basic Lean Six Sigma tools for Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya., L.S., Ganesh. (2020) "Lean Six Sigma in Banking Services - Operational and Strategy Applications for Theory and Practice", Springer Sunder M, Vijaya. (2020) "Change Management Practices for Lean Six Sigma Deployment in Higher Education Institutions", Book: Lean Six Sigma for Higher Education Research and Practice, World Scientific Press , 111-127 J, Anthony., Sunder M, Vijaya., C, Laux. (2019) "The Ten Commandments of Lean Six Sigma: A guide for practitioners", Emerald Publishing Ltd

Sunder M, Vijaya. "Workplace Agility in the digital transformation era", ASTHRA - International Symposium on Workplace Transformation, June 2017, Amrita Vishwa Vidyapeetham University Sunder M, Vijaya. "Improving customer satisfaction in helpdesk operations using Six Sigma", Six Sigma Symposium, July 2015, Indian Statistical Institute Sunder M, Vijaya. "Lean as a dynamic capability", 12th Annual Indian Subcontinent Decision Sciences Institute (ISDSI) Conference, December 2018, S. P. Jain Institute of Management & Research Sunder M, Vijaya. "A Meta-analysis of Operations Management Research: Examining publications in JOM, IJOPM and POM", XXII Annual International Conference of Society of Operations Management (SOM 2018), December 2018, Indian Institute of Management Kozhikode Sunder M, Vijaya. "Lean Six Sigma in Banking – Drivers, Inputs, Influencers and Outcomes", Production and Operations Management Society (POMS) 30th Annual Conference [Invited Speaker], May 2019 Sunder M, Vijaya. "Agility during challenging business conditions", Independent Finance Professionals Association’s (IFPA) Knowledge Summit, October 2018, IFPA Sunder M, Vijaya. "Human side of operations management", Human Resources for Operations Conference, May 2016, World Bank Group

Sunder M, Vijaya., Saihjpal, Vinodini., Shah, Geetika. (2023) "Telangana Graduates' MLC Elections 2021: Handling Known and Unknown Uncertainties", Indian School of Business Sunder M, Vijaya. (2022) "Creative Chocolates in Nigeria: To Test Market or Not?", Harvard Business Publishing , 4 Sunder M, Vijaya., M, Raman., D.V.R, Seshadri. (2022) "Hopes Critical Care: Scale-up of a tele-intensive care solution", Harvard Business Publishing Sunder M, Vijaya., Deo, Sarang., Modukuri, Siddhartha. (2022) "Project Ashray: Planning a Time-Constrained Project", Indian School of Business Sohoni, Milind., Chitla, Sandeep., Rout., Mallya, A., Sunder M, Vijaya. (2022) "Data Analytics Based Decision Making at Teach for India", HBS Case: ISB325-PDF-ENG Sunder M, Vijaya., Raman, M.. (2022) "Health-Tech Strategy at KG Hospital Part A: Identification and Prioritization of Key Focus Areas", Harvard Business Publishing Sunder M, Vijaya., Raman, M.. (2022) "Health-Tech Strategy at KG Hospital Part B: Tech Strategy Design and Implementation", Harvard Business Publishing Sunder M, Vijaya., Deo, Sarang. (2021) "Technology decision-making in a semi-urban ICU: An intensivist's dilemma", Harvard Business Publishing , 8 Sunder M, Vijaya., Sohoni, Milind., Kumar S.. (2021) "Executing the Bogibeel Bridge for Social Impact – Risk Planning and Managing Earned Value", HBS Case ISB265 Sunder M, Vijaya., Shah, S.. (2021) "Premamrutha Dhaara Project: A sustainable water purification system for social impact", Harvard Business Publishing Sunder M, Vijaya., Sohoni, Milind., Kishore S.., Tewari A.., Kumar S.. (2021) "Swachh Rail, Swachh Bharat: Adoption of Bio-Toilets in Indian Railways", HBR Case (ISB 254) Sohoni, Milind., Shah, Geetika., Khan, Arun., Nagpal, Rajiv., Ahmed, Asrar., Sunder M, Vijaya. (2020) "SpiceJet: Flying in the Face of Imminent Shutdown", Harvard Business Publishing

Sunder M, Vijaya. (2020) "Lean Six Sigma for healthcare: Improving the health of healthcare processes", Express Health