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Sunder M, Vijaya
Assistant Professor (Practice),
Operations Management
Walter E. Masing Thought Leader in Quality Management
Email Vijaya_SunderM@isb.edu
Website https://scholar.google.com/citations?user=-No6rkQAAAAJ&hl=en&oi=ao
Overview
Vijaya Sunder M is an Assistant Professor, Operations Management at Indian School of Business (ISB). Vijaya’s research interests span Operational Excellence, Quality Management and Industry 4.0. His areas of expertise include Lean, Six Sigma, Robotic Process Automation, Continuous and Breakthrough process improvements, and Business transformation across services. He has published several research articles in globally recognized, peer-reviewed academic journals, as well as practice-based journals and magazines. He is a recipient of the IIT Madras Institute Research Award in 2018 (for best researcher category), in the field of Quality Management. He was awarded with the global Emerald Literati Award of Excellence and Highly Commended Research Paper Award in 2017 and an Outstanding Reviewer Award in 2018, both by Emerald Publishing house. He is currently serving as an Editorial Advisory Board member of the International Journal of Lean Six Sigma, and a reviewer for >15 international journals.
Vijaya has 15 years of corporate experience in the area of Operational Excellence. Prior to joining ISB, he was the Head of Process Excellence at the World Bank Group, and previously worked with Barclays, American Express and Citi in different leadership capacities. He is a Six Sigma Master Black Belt, PMP, ISO 9001:2015 Quality Lead Auditor, and Lean Master Facilitator. He has led and mentored various re-engineering and process improvement programs that helped improve the customer experience, employee satisfaction, eliminate process defects, increase productivity and reduce costs across reputed service firms.
Vijaya holds his PhD in Operational Excellence from Indian Institute of Technology (IIT) Madras, MBA from the Sri Sathya Sai Institute of Higher Learning and a gold medalist in Bachelor of Engineering from the Anna University.
Experience
Academic
- 2020 - Present: Assistant Professor (Practice),Indian School of Business
- 2019 - 2019: Visiting Faculty,National Rail and Transportation Institute, Vadodara
- 2019 - 2019: Visiting Faculty,Sri Ramachandra Institute of Higher Education and Research, Chennai
- 2013 - 2019: Visiting Faculty,Sri Sathya Sai Institute of Higher Learning, Puttaparthi
Professional
- 2015 - Present: Head of Department – Business Process Excellence & Lean Six Sigma Master Black Belt,The World Bank Group, Chennai, India and Washington DC, USA
- 2012 - 2015: Assistant Vice President – Change Management Initiatives,Barclays, Chennai and Mumbai, India and Delaware, USA
- 2011 - 2012: Manager – Six Sigma and Project Management,American Express, Gurgaon, India
- 2009 - 2011: Assistant Manager – Process reengineering Group,Citi Group, Chennai, Bangalore and Mumbai, India
- 2004 - 2007: Trainer,Sri Sai Institute, Chennai, India
In the Media
March 24, 2021: Lean Six Sigma for healthcare: Improving the health of healthcare processes, Express Health.
November 30, 2020: From the source and not through force: Green supply chain practices for environmental sustainability, The Business Times, Singapore.
September 25, 2020: Environmentalism at the core, The Hindu.
December 9, 2020: Why COVID Is India’s Chance to Use AI, Tech – And Enter The Future, The Quint.
August 9, 2020: Shramik saviours, Fortune India.
July 6, 2020: Shramik trains helped avert a 'humanitarian crisis': Report by ET BUREAU, The Economic Times.
October 29, 2020: Technology, Crisis Management And The Pandemic, Outlook India.
Research & Publications
Published Papers
Baliga, Ashwin.,Chawla, Vaibhav.,Sunder M, Vijaya.,Kumar, Rajesh. (2021) "Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services", Journal of Business & Industrial Marketing VenkatesaNarayanan, Padmalalitha.,Thirunavukkarasu, Rajeswari.,Sunder M, Vijaya. (2020) "Indispensable link between green supply chain practices, performance and learning: An ISM approach", Journal of Cleaner Production , 279 Baliga, Ashwin.,Chawla, Vaibahv.,Sunder M, Vijaya.,L.S., Ganesh.,B, Sivakumaran. (2020) "Service Failure and Recovery in B2B Markets – A Morphological Analysis", Journal of Business Research Persis, Jinil.,S, Anjali.,Sunder M, Vijaya.,Sreedharan, Raja.,Saikouk, Tarik. (2020) "Improving patient care at a multi-speciality hospital using lean six sigma", PRODUCTION PLANNING & CONTROL A, Prashar.,Sunder M, Vijaya. (2020) "A bibliometric and content analysis of sustainable development in small and medium-sized enterprises", Journal of Cleaner Production , 245 (February) Sunder M, Vijaya. (2020) "Lean Six Sigma for healthcare: Improving the health of healthcare processes", Express Health Sunder M, Vijaya.,N, Kunnath. (2020) "Six Sigma to reduce claims processing errors in a healthcare payer firm", Production Planning and Control , 31 (6), 496-511 Sunder M, Vijaya.,S, Mahalingam.,S M, Krishna. (2020) "Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma–a design-thinking intervention", Production Planning and Control , 31 (6), 512-526 Sunder M, Vijaya.,Prashar, Anupama. (2020) "Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective", International Journal of Production Research Sunder M, Vijaya.,L.S., Ganesh. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management Sunder M, Vijaya. (2020) "A State of Responsiveness Amid Crisis: Learnings from India", JOURNAL OF VALUES-BASED LEADERSHIP , 12 (2) Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Dynamic Capabilities: A morphological analysis framework and agenda for future research", European Business Review , 31 (1), 25-63 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Lean Six Sigma in Consumer Banking – An empirical inquiry", International Journal of Quality and Reliability Management , 36 (8), 1345-1369 V, Sreedharan.,Sunder M, Vijaya.,M, Vandana.,A, Gurumurthy. (2019) "Development of Lean Six Sigma Training Module: Evidence from Emerging Economy", International Journal of Quality and Reliability Management R, Sreedharan.,R, Raju.,Sunder M, Vijaya.,J, Antony. (2019) "Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic", International Journal of Quality & Reliability Management , 36 (1), 137-161 M, Haerizadeh.,Sunder M, Vijaya. (2019) "Impacts of Lean Six Sigma on improving a higher education system: a case study", International Journal of Quality and Reliability Management , 36 (6), 983-998 J, Antony.,Sunder M, Vijaya.,V, Sreedharan.,A, Chakraborty.,A, Gunasekaran. (2019) "A Systematic Review of Lean in Healthcare: A Global Perspective", International Journal of Quality and Reliability Management , 36 (8), 1370-1390 V, Gijo.,J, Antony.,Sunder M, Vijaya. (2019) "Application of Lean Six Sigma in IT support services–a case study", The TQM Journal , 31 (3), 417-435 R, Sreedharan.,Sunder M, Vijaya. (2018) "A novel approach to lean six sigma project management: a conceptual framework and empirical application", Production Planning and Control , 29 (11), 895-907 Sunder M, Vijaya.,S, Mahalingam. (2018) "An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions", International Journal of Quality & Reliability Management , 35 (10), 2157-2180 R, Sreedharan.,Sunder M, Vijaya. (2018) "Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: a literature review and key findings", Benchmarking: An International Journal , 25 (9), 3479-3504 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2018) "A morphological analysis of research literature on Lean Six Sigma for services", International Journal of Operations and Production Management , 38 (1), 149-182 J, Antony.,S, Gupta.,Sunder M, Vijaya.,V, Gijo. (2018) "Ten Commandments of Lean Six Sigma: a practitioners' perspective", International Journal of Productivity and Performance Management , 67 (6), 1033-1044 Sunder M, Vijaya.,J, Antony. (2018) "A Conceptual Lean Six Sigma framework for Quality Excellence in Higher Education Institutions", International Journal of Quality and Reliability Management , 35 (4), 857-874 J, Antony.,B, Rodgers.,I, Coull.,Sunder M, Vijaya. (2018) "Lean Six Sigma in Policing Services: a Case Study from an Organizational Learning Perspective", International Journal of Productivity and Performance Management , 67 (5), 935-940 S, Gupta.,S, Sharma.,Sunder M, Vijaya. (2016) "“Lean services: a systematic review", International Journal of Productivity and Performance Management , 65 (8), 1025-1056 Sunder M, Vijaya. (2016) "Constructs of quality in higher education services", International Journal of Productivity and Performance Management , 65 (8), 1091-1111 Sunder M, Vijaya.,S, Shah. (2016) "A structured approach to managing stakeholders in lean Six Sigma projects: Role Call!", Quality Progress , 49 (2), 44-55 Sunder M, Vijaya. (2016) "Lean Six Sigma in higher education institutions", International Journal of Quality and Service Sciences , 8 (2), 159-178 Sunder M, Vijaya. (2016) "Rejects reduction in a retail bank using Lean Six Sigma", Production Planning and Control , 27 (14), 1131-1142 Sunder M, Vijaya. (2016) "Lean six sigma project management–a stakeholder management perspective", The TQM Journal , 28 (1), 132-150 Sunder M, Vijaya. (2015) "Corporate perspectives: commonalities and differences between Six Sigma and Lean", International Journal of Lean Six Sigma , 6 (3), 281-288 Sunder M, Vijaya. (2015) "Offshore Output", Six Sigma Forum Magazine , 14 (3), 8-20 Sunder M, Vijaya.,J, Antony. (2015) "Six-sigma for improving Top-Box Customer Satisfaction score for a banking call center", Production Planning and Control , 26 (16), 1291-1305 Sunder M, Vijaya. (2014) "Quality excellence in higher education system through Six Sigma: student team engagement model", International Journal of Six Sigma and Competitive Advantage , 8 (3-4), 247-256 Sunder M, Vijaya. (2013) "Six Sigma-A Strategy for Increasing Employee Engagement", The Journal for Quality and Participation , 36 (2), 34-42
Books and Monographs
Sunder M, Vijaya. (2020) "Lean Six Sigma roadmap for implementation in higher education sector", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya. (2020) "Case Studies of LSS in Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Antony, Jiju.,Sunder M, Vijaya. (2020) "Basic Lean Six Sigma tools for Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya. (2020) "Change Management Practices for Lean Six Sigma Deployment in Higher Education Institutions", Book: Lean Six Sigma for Higher Education Research and Practice, World Scientific Press , 111-127 Sunder M, Vijaya.,L.S., Ganesh. (2020) "Lean Six Sigma in Banking Services - Operational and Strategy Applications for Theory and Practice", Springer Sunder M, Vijaya. (2020) "Continuous Improvement Practices in Higher Education", World Scientific Press Antony, Jiju.,Sunder M, Vijaya.,Laux, Chad.,Cudney, Elizabeth. (2019) "The Ten Commandments of Lean Six Sigma: A guide for practitioners", Emerald Publishing Ltd.
Cases
Sunder M, Vijaya.,Sohoni, Milind.,Kishore S..,Tewari A..,Kumar S.. (2021) "Swachh Rail, Swachh Bharat: Adoption of Bio-Toilets in Indian Railways", HBR Case (ISB 254) Sunder M, Vijaya.,Sohoni, Milind. (2021) "How to Tackle the Oxygen Logistics Nightmare?", Hindu Business Line Sunder M, Vijaya.,Sohoni, Milind.,Kumar S.. (2021) "Executing the Bogibeel Bridge for Social Impact – Risk Planning and Managing Earned Value", HBR Case Sohoni, Milind.,Nagpal, Rajiv.,Ahmed, Asrar.,Sunder M, Vijaya. (2020) "SpiceJet: Flying in the Face of Imminent Shutdown", Harvard Business Publishing