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Sunder M, Vijaya
Assistant Professor (Practice), Operations Management
Walter E. Masing Thought Leader in Quality Management
Email Vijaya_SunderM@isb.edu
Website https://scholar.google.com/citations?user=-No6rkQAAAAJ&hl=en&oi=ao
Overview
Prof. Vijaya Sunder M is currently an Assistant Professor at the Indian School of Business, Hyderabad, India. In the past, he was the Head of Business Process Excellence at the World Bank Group. Vijaya holds a Ph.D. in Operational Excellence from the Indian Institute of Technology (IIT) Madras, MBA from the Sri Sathya Sai Institute of Higher Learning and a gold medalist in Bachelor of Engineering from the Anna University.
He is a Lean Six Sigma Master Black Belt, PMP, ISO 9001:2015 Quality Lead Auditor, and Lean Facilitator, with about 15 years of industry experience across global corporate that include Citi, American Express, Barclays and the World Bank. He has led and mentored various process improvement and transformation programs that helped improve both top-line and bottom-line impact across reputed service firms.
His research and teaching interests include Operational Excellence, Project Management, Continuous Improvement, Quality Management, Lean, Lean Six Sigma, and Industry 4.0 in manufacturing and service sectors (especially services).
Vijaya has authored two books and published more than 40 research papers in several reputed outlets, including the International Journal of Operations and Production Management, Technovation, International Journal of Production Research, IEEE Transactions on Engineering Management, and Journal of Business Research, Technological Forecasting & Social Change etc. Teaching case studies authored by him have been published in Harvard Business Education Publishing. Prof. Sunder M has been serving as the editorial advisory board member of the International Journal of Lean Six Sigma, and a reviewer for >20 international journals. He actively writes in national and international media, including Forbes, Fortune, The Business Times Singapore, Outlook India, Quint, The New Indian Express, The Hindu, The Hindu Business Line, and The Future Factory.
He has been recognized with Walter E. Masing Book Award 2020 for his book Ten Commandments of Lean Six Sigma by Emerald Publishing and honored as a thought leader in the global quality management community by the International Academy for Quality. His other book, Lean Six Sigma in Banking Services, has received several appreciations from recognized quality management practitioners in the industry. He has been bestowed with the Highly Commended Paper Award 2017 and Outstanding Reviewer Award 2018 by Emerald Publishing (Emerald Literati Awards for Excellence). Further, he was conferred with the Best Researcher Award (IITM Institute Research Award for highest quality and quantity of research productivity) by IIT Madras in 2018, Bharat Vikas Award 2019 (for outstanding contributions in the field of Quality Management) by the Institute of Self-Reliance, approved by Human Resources Development Ministry, Government of India. Recently, the Indian School of Business recognized Prof. Sunder M as the Professor of the Year 2021.
Experience
Academic
- 2020 - Present: Assistant Professor (Practice), Indian School of Business
- 2019 - 2021: Visiting Faculty, National Rail and Transportation Institute, Vadodara
- 2013 - 2020: Visiting Faculty, Sri Sathya Sai Institute of Higher Learning, Puttaparthi
- 2019 - 2019: Visiting Faculty, Sri Ramachandra Institute of Higher Education and Research, Chennai
Professional
- 2015 - 2019: Head of Department – Business Process Excellence & Lean Six Sigma Master Black Belt, The World Bank Group, Chennai, India and Washington DC, USA
- 2012 - 2015: Assistant Vice President – Change Management Initiatives, Barclays, Chennai and Mumbai, India and Delaware, USA
- 2011 - 2012: Manager – Six Sigma and Project Management, American Express, Gurgaon, India
- 2009 - 2011: Assistant Manager – Process reengineering Group, Citi Group, Chennai, Bangalore and Mumbai, India
- 2004 - 2007: Trainer, Sri Sai Institute, Chennai, India
In the Media
June , 2021: Making the case for Lean Six Sigma in the healthcare sector, The Business Times, Singapore.
July 7, 2021: Towards a telehealth ecosystem, Fortune India.
March 24, 2021: Lean Six Sigma for healthcare: Improving the health of healthcare processes, Express Healthcare.
June 16, 2021: Getting ready for the third Corona wave, The New Indian Express.
May 24, 2021: Bringing the internet to billions—the future of data transmission over the internet, Forbes India.
May 3, 2021: How to tackle the oxygen logistics nightmare, The Hindu Business Line.
November 30, 2020: From the source and not through force: Green supply chain practices for environmental sustainability, The Business Times, Singapore.
October 29, 2020: Technology, Crisis Management And The Pandemic, Outlook India.
September 25, 2020: Environmentalism at the core, The Hindu.
April , 2020: A Global Study on Quality Professionals”,, The Future Factory.
December 9, 2020: Why COVID Is India’s Chance to Use AI, Tech – And Enter The Future, The Quint.
August 9, 2020: Shramik saviours, Fortune India.
July 6, 2020: Shramik trains helped avert a 'humanitarian crisis': Report by ET BUREAU, The Economic Times.
Research & Publications
Published Papers
Sunder M, Vijaya.,Prashar, Anupama Prashar. (2021) "Characterization and Examination of Operational Excellence Deployment Failures: Mediation Effect of Technical and Behavioral Failure Factors", IEEE Transactions on Engineering Management , 1-13 LuzTortorella, Guilherme LuzTortorella.,Narayanamurthyd, Gopalakrishnan.,Sunder M, Vijaya.,ACauchick-Miguel, Paulo. (2021) "Operations Management teaching practices and information technologies adoption in emerging economies during COVID-19 outbreak", Technological Forecasting and Social Change , 171(1) Sunder M, Vijaya.,L.S., Ganesh.,Marathe, Rahul. (2021) "A Dynamic Capabilities View of Lean in a Service Context", IEEE Transactions on Engineering Management , Pages 1-15 Sunder M, Vijaya.,Ganesh, L.S.. (2021) "Lean additives in a service factory: A design science approach", Technovation , 104(1/2) Baliga, Ashwin.,Chawla, Vaibhav.,Sunder M, Vijaya.,Kumar, Rajesh. (2021) "Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services", Journal of Business & Industrial Marketing , 36, 1452-1473 Luz Tortorella, Guilherme.,Sanson Fogliatto, Flavio Sanson Fogliatto.,Sunder M, Vijaya.,Vergara, Alejandro Mac Cawley Vergara.,Vassolo, Roberto Vassolo. (2021) "Assessment and prioritization of Healthcare 4.0 implementation in hospitals using Quality Function Deployment", International Journal of Production Research McAdam, Rodney.,Galbraith, Brendan.,McComb, Stephen.,Antony, Jiju.,Sunder M, Vijaya. (2021) "Development of sustainable lean patient value in healthcare: a long-term condition context", Total Quality Management & Business Excellence Anthony, Jiju.,Scheumann.,Sunder M, Vijaya.,Cudney, Elizabeth.,Rodgers, Bryan.,Grigg, Nigel. (2021) "Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten", Total Quality Management & Business Excellence VenkatesaNarayanan, Padmalalitha.,Thirunavukkarasu, Rajeswari.,Sunder M, Vijaya. (2020) "Indispensable link between green supply chain practices, performance and learning: An ISM approach", Journal of Cleaner Production , 279 Persis, Jinil.,S, Anjali.,Sunder M, Vijaya.,Sreedharan, Raja.,Saikouk, Tarik. (2020) "Improving patient care at a multi-speciality hospital using lean six sigma", PRODUCTION PLANNING & CONTROL Sunder M, Vijaya.,Prashar, Anupama. (2020) "Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective", International Journal of Production Research , 58 (16), 4894-4915 A, Prashar.,Sunder M, Vijaya. (2020) "A bibliometric and content analysis of sustainable development in small and medium-sized enterprises", Journal of Cleaner Production , 245 (February) Sunder M, Vijaya. (2020) "Lean Six Sigma for healthcare: Improving the health of healthcare processes", Express Health Sunder M, Vijaya.,Ganesh, L.S.. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management Baliga, Ashwin.,Chawla, Vaibahv.,Sunder M, Vijaya.,L.S., Ganesh.,B, Sivakumaran. (2020) "Service Failure and Recovery in B2B Markets – A Morphological Analysis", Journal of Business Research , 131, 763-781 Sunder M, Vijaya.,N, Kunnath. (2020) "Six Sigma to reduce claims processing errors in a healthcare payer firm", Production Planning and Control , 31 (6), 496-511 Sunder M, Vijaya.,S, Mahalingam.,S M, Krishna. (2020) "Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma–a design-thinking intervention", Production Planning and Control , 31 (6), 512-526 Sunder M, Vijaya.,L.S., Ganesh. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management Sunder M, Vijaya. (2020) "A State of Responsiveness Amid Crisis: Learnings from India", JOURNAL OF VALUES-BASED LEADERSHIP , 13 (2) Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Dynamic Capabilities: A morphological analysis framework and agenda for future research", European Business Review , 31 (1), 25-63 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Lean Six Sigma in Consumer Banking – An empirical inquiry", International Journal of Quality and Reliability Management , 36 (8), 1345-1369 R, Sreedharan.,R, Raju.,Sunder M, Vijaya.,J, Antony. (2019) "Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic", International Journal of Quality & Reliability Management , 36 (1), 137-161 M, Haerizadeh.,Sunder M, Vijaya. (2019) "Impacts of Lean Six Sigma on improving a higher education system: a case study", International Journal of Quality and Reliability Management , 36 (6), 983-998 J, Antony.,Sunder M, Vijaya.,V, Sreedharan.,A, Chakraborty.,A, Gunasekaran. (2019) "A Systematic Review of Lean in Healthcare: A Global Perspective", International Journal of Quality and Reliability Management , 36 (8), 1370-1390 V, Sreedharan.,Sunder M, Vijaya.,M, Vandana.,A, Gurumurthy. (2019) "Development of Lean Six Sigma Training Module: Evidence from Emerging Economy", International Journal of Quality and Reliability Management , 37 (5), 689-710 V, Gijo.,J, Antony.,Sunder M, Vijaya. (2019) "Application of Lean Six Sigma in IT support services–a case study", The TQM Journal , 31 (3), 417-435 R, Sreedharan.,Sunder M, Vijaya. (2018) "A novel approach to lean six sigma project management: a conceptual framework and empirical application", Production Planning and Control , 29 (11), 895-907 Sunder M, Vijaya.,S, Mahalingam. (2018) "An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions", International Journal of Quality & Reliability Management , 35 (10), 2157-2180 R, Sreedharan.,Sunder M, Vijaya. (2018) "Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: a literature review and key findings", Benchmarking: An International Journal , 25 (9), 3479-3504 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2018) "A morphological analysis of research literature on Lean Six Sigma for services", International Journal of Operations and Production Management , 38 (1), 149-182 J, Antony.,S, Gupta.,Sunder M, Vijaya.,V, Gijo. (2018) "Ten Commandments of Lean Six Sigma: a practitioners' perspective", International Journal of Productivity and Performance Management , 67 (6), 1033-1044 Sunder M, Vijaya.,J, Antony. (2018) "A Conceptual Lean Six Sigma framework for Quality Excellence in Higher Education Institutions", International Journal of Quality and Reliability Management , 35 (4), 857-874 J, Antony.,B, Rodgers.,I, Coull.,Sunder M, Vijaya. (2018) "Lean Six Sigma in Policing Services: a Case Study from an Organizational Learning Perspective", International Journal of Productivity and Performance Management , 67 (5), 935-940 S, Gupta.,S, Sharma.,Sunder M, Vijaya. (2016) "“Lean services: a systematic review", International Journal of Productivity and Performance Management , 65 (8), 1025-1056 Sunder M, Vijaya. (2016) "Constructs of quality in higher education services", International Journal of Productivity and Performance Management , 65 (8), 1091-1111 Sunder M, Vijaya.,S, Shah. (2016) "A structured approach to managing stakeholders in lean Six Sigma projects: Role Call!", Quality Progress , 49 (2), 44-55 Sunder M, Vijaya. (2016) "Lean Six Sigma in higher education institutions", International Journal of Quality and Service Sciences , 8 (2), 159-178 Sunder M, Vijaya. (2016) "Rejects reduction in a retail bank using Lean Six Sigma", Production Planning and Control , 27 (14), 1131-1142 Sunder M, Vijaya. (2016) "Lean six sigma project management–a stakeholder management perspective", The TQM Journal , 28 (1), 132-150 Sunder M, Vijaya. (2015) "Corporate perspectives: commonalities and differences between Six Sigma and Lean", International Journal of Lean Six Sigma , 6 (3), 281-288 Sunder M, Vijaya. (2015) "Offshore Output", Six Sigma Forum Magazine , 14 (3), 8-20 Sunder M, Vijaya.,J, Antony. (2015) "Six-sigma for improving Top-Box Customer Satisfaction score for a banking call center", Production Planning and Control , 26 (16), 1291-1305 Sunder M, Vijaya. (2014) "Quality excellence in higher education system through Six Sigma: student team engagement model", International Journal of Six Sigma and Competitive Advantage , 8 (3-4), 247-256 Sunder M, Vijaya. (2013) "Synergies of Lean Six Sigma", IUP Journal of Operations Management , 12 (1), 21-32 Sunder M, Vijaya. (2013) "Six Sigma-A Strategy for Increasing Employee Engagement", The Journal for Quality and Participation , 36 (2), 34-42
Books and Monographs
Sunder M, Vijaya. (2020) "Lean Six Sigma roadmap for implementation in higher education sector", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya. (2020) "Case Studies of LSS in Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Antony, Jiju.,Sunder M, Vijaya. (2020) "Basic Lean Six Sigma tools for Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya. (2020) "Change Management Practices for Lean Six Sigma Deployment in Higher Education Institutions", Book: Lean Six Sigma for Higher Education Research and Practice, World Scientific Press , 111-127 Sunder M, Vijaya.,L.S., Ganesh. (2020) "Lean Six Sigma in Banking Services - Operational and Strategy Applications for Theory and Practice", Springer Sunder M, Vijaya. (2020) "Change Management Practices for LSS Deployment in Higher Education Institutions, In Lean Six Sigma for Higher Education", World Scientific Publishing Sunder M, Vijaya. (2020) "Continuous Improvement Practices in Higher Education", World Scientific Press Antony, Jiju.,Sunder M, Vijaya.,Laux, Chad.,Cudney, Elizabeth. (2019) "The Ten Commandments of Lean Six Sigma: A guide for practitioners", Emerald Publishing Ltd.
Cases
Sunder M, Vijaya.,Shah, S.. (2021) "Premamrutha Dhaara Project: A sustainable water purification system for social impact", Harvard Business Publishing Sunder M, Vijaya. (2021) "Technology decision-making in a semi-urban ICU: An intensivist's dilemma", Harvard Business Publishing Sunder M, Vijaya.,Sohoni, Milind.,Kishore S..,Tewari A..,Kumar S.. (2021) "Swachh Rail, Swachh Bharat: Adoption of Bio-Toilets in Indian Railways", HBR Case (ISB 254) Sunder M, Vijaya.,Sohoni, Milind. (2021) "How to Tackle the Oxygen Logistics Nightmare?", Hindu Business Line Sunder M, Vijaya.,Sohoni, Milind.,Kumar S.. (2021) "Executing the Bogibeel Bridge for Social Impact – Risk Planning and Managing Earned Value", HBR Case Sohoni, Milind.,Nagpal, Rajiv.,Ahmed, Asrar.,Sunder M, Vijaya. (2020) "SpiceJet: Flying in the Face of Imminent Shutdown", Harvard Business Publishing