Sunder M, Vijaya

Assistant Professor (Practice), Operations Management
Walter E. Masing Thought Leader in Quality Management




Prof. Vijaya Sunder M is currently an Assistant Professor at the Indian School of Business, Hyderabad, India. In the past, he was the Head of Business Process Excellence at the World Bank Group. Vijaya holds a Ph.D. in Operational Excellence from the Indian Institute of Technology (IIT) Madras, MBA from the Sri Sathya Sai Institute of Higher Learning and a gold medalist in Bachelor of Engineering from the Anna University. 

He is a Lean Six Sigma Master Black Belt, PMP, ISO 9001:2015 Quality Lead Auditor, and Lean Facilitator, with about 15 years of industry experience across global corporate that include Citi, American Express, Barclays and the World Bank. He has led and mentored various process improvement and transformation programs that helped improve both top-line and bottom-line impact across reputed service firms.

His research and teaching interests include Operational Excellence, Project Management, Continuous Improvement, Quality Management, Lean, Lean Six Sigma, and Industry 4.0 in manufacturing and service sectors (especially services).

Vijaya has authored two books and published more than 40 research papers in several reputed outlets, including the International Journal of Operations and Production Management, Technovation, International Journal of Production Research, IEEE Transactions on Engineering Management, and Journal of Business Research, Technological Forecasting & Social Change etc. Teaching case studies authored by him have been published in Harvard Business Education Publishing. Prof. Sunder M has been serving as the editorial advisory board member of the International Journal of Lean Six Sigma, and a reviewer for >20 international journals. He actively writes in national and international media, including Forbes, Fortune, The Business Times Singapore, Outlook India, Quint, The New Indian Express, The Hindu, The Hindu Business Line, and The Future Factory.

He has been recognized with Walter E. Masing Book Award 2020 for his book Ten Commandments of Lean Six Sigma by Emerald Publishing and honored as a thought leader in the global quality management community by the International Academy for Quality. His other book, Lean Six Sigma in Banking Services, has received several appreciations from recognized quality management practitioners in the industry. He has been bestowed with the Highly Commended Paper Award 2017 and Outstanding Reviewer Award 2018 by Emerald Publishing (Emerald Literati Awards for Excellence). Further, he was conferred with the Best Researcher Award (IITM Institute Research Award for highest quality and quantity of research productivity) by IIT Madras in 2018, Bharat Vikas Award 2019 (for outstanding contributions in the field of Quality Management) by the Institute of Self-Reliance, approved by Human Resources Development Ministry, Government of India. Recently, the Indian School of Business recognized Prof. Sunder M as the Professor of the Year 2021.



  • 2020 - Present: Assistant Professor (Practice), Indian School of Business
  • 2019 - 2021: Visiting Faculty, National Rail and Transportation Institute, Vadodara
  • 2013 - 2020: Visiting Faculty, Sri Sathya Sai Institute of Higher Learning, Puttaparthi
  • 2019 - 2019: Visiting Faculty, Sri Ramachandra Institute of Higher Education and Research, Chennai


In the Media

June , 2021: Making the case for Lean Six Sigma in the healthcare sector, The Business Times, Singapore.

July 7, 2021: Towards a telehealth ecosystem, Fortune India.

March 24, 2021: Lean Six Sigma for healthcare: Improving the health of healthcare processes, Express Healthcare.

June 16, 2021: Getting ready for the third Corona wave, The New Indian Express.

May 24, 2021: Bringing the internet to billions—the future of data transmission over the internet, Forbes India.

May 3, 2021: How to tackle the oxygen logistics nightmare, The Hindu Business Line.

November 30, 2020: From the source and not through force: Green supply chain practices for environmental sustainability, The Business Times, Singapore.

October 29, 2020: Technology, Crisis Management And The Pandemic, Outlook India.

September 25, 2020: Environmentalism at the core, The Hindu.

April , 2020: A Global Study on Quality Professionals”,, The Future Factory.

December 9, 2020: Why COVID Is India’s Chance to Use AI, Tech – And Enter The Future, The Quint.

August 9, 2020: Shramik saviours, Fortune India.

July 6, 2020: Shramik trains helped avert a 'humanitarian crisis': Report by ET BUREAU, The Economic Times.

Research & Publications