Vijaya Sunder M is an Assistant Professor, Operations Management at Indian School of Business (ISB). Vijaya’s research interests span Operational Excellence, Quality Management and Industry 4.0. His areas of expertise include Lean, Six Sigma, Robotic Process Automation, Continuous and Breakthrough process improvements, and Business transformation across services. He has published several research articles in globally recognized, peer-reviewed academic journals, as well as practice-based journals and magazines. He is a recipient of the IIT Madras Institute Research Award in 2018 (for best researcher category), in the field of Quality Management. He was awarded with the global Emerald Literati Award of Excellence and Highly Commended Research Paper Award in 2017 and an Outstanding Reviewer Award in 2018, both by Emerald Publishing house. He is currently serving as an Editorial Advisory Board member of the International Journal of Lean Six Sigma, and a reviewer for >15 international journals.

Vijaya has 15 years of corporate experience in the area of Operational Excellence. Prior to joining ISB, he was the Head of Process Excellence at the World Bank Group, and previously worked with Barclays, American Express and Citi in different leadership capacities. He is a Six Sigma Master Black Belt, PMP, ISO 9001:2015 Quality Lead Auditor, and Lean Master Facilitator. He has led and mentored various re-engineering and process improvement programs that helped improve the customer experience, employee satisfaction, eliminate process defects, increase productivity and reduce costs across reputed service firms.

Vijaya holds his PhD in Operational Excellence from Indian Institute of Technology (IIT) Madras, MBA from the Sri Sathya Sai Institute of Higher Learning and a gold medalist in Bachelor of Engineering from the Anna University.


  • Ph D (Operations), Indian Institute of Technology Madras 2019
  • MBA , Sri Sathya Sai Institute of Higher Learning 2009
  • BE (Electronics and Communications), Anna University 2007


Published Papers

Books and Monographs

Sunder M, Vijaya

Clinical Assistant Professor, Operations Management