Faculty

Overview

Vijaya Sunder M is an Assistant Professor, Operations Management at Indian School of Business (ISB). Vijaya’s research interests span Operational Excellence, Quality Management and Industry 4.0. His areas of expertise include Lean, Six Sigma, Robotic Process Automation, Continuous and Breakthrough process improvements, and Business transformation across services. He has published several research articles in globally recognized, peer-reviewed academic journals, as well as practice-based journals and magazines. He is a recipient of the IIT Madras Institute Research Award in 2018 (for best researcher category), in the field of Quality Management. He was awarded with the global Emerald Literati Award of Excellence and Highly Commended Research Paper Award in 2017 and an Outstanding Reviewer Award in 2018, both by Emerald Publishing house. He is currently serving as an Editorial Advisory Board member of the International Journal of Lean Six Sigma, and a reviewer for >15 international journals.

Vijaya has 15 years of corporate experience in the area of Operational Excellence. Prior to joining ISB, he was the Head of Process Excellence at the World Bank Group, and previously worked with Barclays, American Express and Citi in different leadership capacities. He is a Six Sigma Master Black Belt, PMP, ISO 9001:2015 Quality Lead Auditor, and Lean Master Facilitator. He has led and mentored various re-engineering and process improvement programs that helped improve the customer experience, employee satisfaction, eliminate process defects, increase productivity and reduce costs across reputed service firms.

Vijaya holds his PhD in Operational Excellence from Indian Institute of Technology (IIT) Madras, MBA from the Sri Sathya Sai Institute of Higher Learning and a gold medalist in Bachelor of Engineering from the Anna University.

Education

• Ph D (Operations), Indian Institute of Technology Madras 2019
• MBA , Sri Sathya Sai Institute of Higher Learning 2009
• BE (Electronics and Communications), Anna University 2007

Research

Published Papers

Sunder M, Vijaya.,N, Kunnath. (2020) "Six Sigma to reduce claims processing errors in a healthcare payer firm", Production Planning and Control , 31 (6), 496-511 Sunder M, Vijaya.,Prashar, Anupama. (2020) "Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective", International Journal of Production Research A, Prashar.,Sunder M, Vijaya. (2020) "A bibliometric and content analysis of sustainable development in small and medium-sized enterprises", Journal of Cleaner Production , 245 (February) Sunder M, Vijaya.,S, Mahalingam.,M, Krishna.,N, S. (2020) "Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma–a design-thinking intervention", Production Planning and Control , 31 (6), 512-526 R, Sreedharan.,R, Raju.,Sunder M, Vijaya.,J, Antony. (2019) "Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic", International Journal of Quality & Reliability Management , 36 (1), 137-161 M, Haerizadeh.,Sunder M, Vijaya. (2019) "Impacts of Lean Six Sigma on improving a higher education system: a case study", International Journal of Quality and Reliability Management , 36 (6), 983-998 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Dynamic Capabilities: A morphological analysis framework and agenda for future research", European Business Review , 31 (1), 25-63 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2019) "Lean Six Sigma in Consumer Banking – An empirical inquiry", International Journal of Quality and Reliability Management , 36 (8), 1345-1369 V, Sreedharan.,Sunder M, Vijaya.,M, Vandana.,A, Gurumurthy. (2019) "Development of Lean Six Sigma Training Module: Evidence from Emerging Economy", International Journal of Quality and Reliability Management J, Antony.,Sunder M, Vijaya.,V, Sreedharan.,A, Chakraborty.,A, Gunasekaran. (2019) "A Systematic Review of Lean in Healthcare: A Global Perspective", International Journal of Quality and Reliability Management , 36 (8), 1370-1390 V, Gijo.,J, Antony.,Sunder M, Vijaya. (2019) "Application of Lean Six Sigma in IT support services–a case study", The TQM Journal , 31 (3), 417-435 R, Sreedharan.,Sunder M, Vijaya. (2018) "A novel approach to lean six sigma project management: a conceptual framework and empirical application", Production Planning and Control , 29 (11), 895-907 Sunder M, Vijaya.,S, Mahalingam. (2018) "An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions", International Journal of Quality & Reliability Management , 35 (10), 2157-2180 R, Sreedharan.,Sunder M, Vijaya. (2018) "Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: a literature review and key findings", Benchmarking: An International Journal , 25 (9), 3479-3504 Sunder M, Vijaya.,S, Ganesh.,R, Marathe. (2018) "A morphological analysis of research literature on Lean Six Sigma for services", International Journal of Operations and Production Management , 38 (1), 149-182 J, Antony.,S, Gupta.,Sunder M, Vijaya.,V, Gijo. (2018) "Ten Commandments of Lean Six Sigma: a practitioners' perspective", International Journal of Productivity and Performance Management , 67 (6), 1033-1044 Sunder M, Vijaya.,J, Antony. (2018) "A Conceptual Lean Six Sigma framework for Quality Excellence in Higher Education Institutions", International Journal of Quality and Reliability Management , 35 (4), 857-874 J, Antony.,B, Rodgers.,I, Coull.,Sunder M, Vijaya. (2018) "Lean Six Sigma in Policing Services: a Case Study from an Organizational Learning Perspective", International Journal of Productivity and Performance Management , 67 (5), 935-940 S, Gupta.,S, Sharma.,Sunder M, Vijaya. (2016) "“Lean services: a systematic review", International Journal of Productivity and Performance Management , 65 (8), 1025-1056 Sunder M, Vijaya. (2016) "Constructs of quality in higher education services", International Journal of Productivity and Performance Management , 65 (8), 1091-1111 Sunder M, Vijaya. (2016) "Rejects reduction in a retail bank using Lean Six Sigma", Production Planning and Control , 27 (14), 1131-1142 Sunder M, Vijaya.,S, Shah. (2016) "A structured approach to managing stakeholders in lean Six Sigma projects: Role Call!", Quality Progress , 49 (2), 44-55 Sunder M, Vijaya. (2016) "Lean six sigma project management–a stakeholder management perspective", The TQM Journal , 28 (1), 132-150 Sunder M, Vijaya. (2016) "Lean Six Sigma in higher education institutions", International Journal of Quality and Service Sciences , 8 (2), 159-178 Sunder M, Vijaya. (2015) "Corporate perspectives: commonalities and differences between Six Sigma and Lean", International Journal of Lean Six Sigma , 6 (3), 281-288 Sunder M, Vijaya. (2015) "Offshore Output", Six Sigma Forum Magazine , 14 (3), 8-20 Sunder M, Vijaya.,J, Antony. (2015) "Six-sigma for improving Top-Box Customer Satisfaction score for a banking call center", Production Planning and Control , 26 (16), 1291-1305 Sunder M, Vijaya. (2014) "Quality excellence in higher education system through Six Sigma: student team engagement model", International Journal of Six Sigma and Competitive Advantage , 8 (3-4), 247-256 Sunder M, Vijaya. (2013) "Six Sigma-A Strategy for Increasing Employee Engagement", The Journal for Quality and Participation , 36 (2), 34-42

Books and Monographs

Antony, Jiju.,Sunder M, Vijaya.,Laux, Chad.,Cudney, Elizabeth. (2019) "The Ten Commandments of Lean Six Sigma: A guide for practitioners", Emerald Publishing Ltd. Sunder M, Vijaya.,L.S., Ganesh. "Lean Six Sigma in Banking Services - Operational and Strategy Applications for Theory and Practice", Springer