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Vijaya Sunder M
Assistant Professor (Practice), Operations Management
Walter E. Masing Thought Leader in Quality Management
ASQ Crosby Medal Recipient Faculty
British American Tobacco (BAT) Research Fellow
Email Vijaya_SunderM@isb.edu
Website https://scholar.google.com/citations?user=-No6rkQAAAAJ&hl=en&oi=ao
Overview
Vijaya Sunder M is currently an Assistant Professor (Practice) and Experiential Learning Program (ELP) Chair at the Indian School of Business (ISB). Additionally, he is an affiliate faculty at the Max Institute of Healthcare Management and an advisory board member at the Center for Executive Education at ISB. Previously, he was Head of Business Process Excellence at the World Bank Group, USA, Assistant-Vice-President at Barclays, and Quality Leader at American Express and Citi.
He is a Six Sigma Master Black Belt from Indian Statistical Institute, PMP, ISO 9001 Quality Lead Auditor and Lean Facilitator, with over 18 years of industry experience across global corporate. Vijaya holds a Ph.D. in Operational Excellence from the Indian Institute of Technology (IIT) Madras, MBA (summa cum laude) from the Sri Sathya Sai Institute of Higher Learning, and a gold medalist in Bachelor of Engineering from Anna University.
He actively teaches specialized management courses for MBA and Executive MBA, Ph.D. scholars, and business executives. His research and teaching interests include Operational Excellence, Project Management, Operations and Supply Chain Management, Sustainability, Digital Transformation in the manufacturing and service sectors (especially services).
Vijaya authored two books and 44 research papers in reputed peer-reviewed international journals, including the International Journal of Operations & Production Management, Technovation, International Journal of Production Research, IEEE Transactions on Engineering Management, Journal of Business Research, Technological Forecasting & Social Change, Group & Organization Management, Production Planning & Control, Journal of Business & Industrial Marketing, Journal of Cleaner Production, Total Quality Management & Business Excellence, among many others.
His thought leadership articles have been published in national and international media, including Forbes, Fortune, The Business Times Singapore, Outlook India, Quint, ASQ’s Quality Progress, The New Indian Express, Express Healthcare, The Hindu, The Hindu Business Line, Business India, and The Future Factory. Teaching case studies authored by him have been published in Harvard Business Education Publishing. One of his recent case studies on sustainability was recognized as a runner-up under ‘The Financial Times’ Responsible Business Education Awards 2022 -Teaching cases category.
Vijaya has been a keynote speaker in national and international conferences and events including NASSCOM, Production & Operations Management Society, Decision Sciences Institute, and Society of Operations Management, among others. He conducted Faculty Development programs for the Indian School of Business, IIT-Madras, JK Lakshmipat University, Sri Sathya Sai Institute of Higher Learning, Amrita Vishwa Vidyapeetham, National Rail & Transportation Institute, DB Jain College, and others. He was a resource person in many Management- and Executive- Development Programs conducted for Indo-Tibet Border Police, Indian Railway Service Officers, Indian Administrative Service Officers, National Police Academy, Hindustan Aeronautics Limited, Bharat Petroleum Corporation Limited, Department of Economic Affairs (Govt. of India), LV Prasad Eye Institute, National Mineral Development Corporation, and others.
The American Society for Quality (ASQ) in 2022 awarded Vijaya the prestigious global Crosby Award for his extraordinary contributions to the field of Quality Management for business executives, researchers, academics, and practitioners. In 2021, he was awarded the Walter E. Masing Book Award 2020 by the International Academy for Quality, USA, and honored as a thought leader in the global quality management community. Vijaya was recognized with the Outstanding Reviewer Award 2018 and the Highly Commended Paper Award 2017 by Emerald Publishing. In 2018, the IIT Madras awarded him the Institute Research Award for his research productivity. The Bharat Vikas Award 2019 was bestowed on Vijaya by the Institute-of-Self-Reliance, for his outstanding contributions in research on continuous improvement in Healthcare and Banking sectors. Recently, Vijaya was honored with the BAT Research Award by the British American Tobacco plc. Further, the Indian School of Business bestowed him with the Professor of the Year: Teaching Excellence Award in 2021.
Experience
Academic
- 2020 - Present: Assistant Professor (Practice), Indian School of Business
- 2019 - 2021: Visiting Faculty, National Rail and Transportation Institute, Vadodara
- 2013 - 2020: Visiting Faculty, Sri Sathya Sai Institute of Higher Learning, Puttaparthi
- 2019 - 2019: Visiting Faculty, Sri Ramachandra Institute of Higher Education and Research, Chennai
Professional
- 2015 - 2019: Head of Department – Business Process Excellence & Lean Six Sigma Master Black Belt, The World Bank Group, Chennai, India and Washington DC, USA
- 2012 - 2015: Assistant Vice President – Change Management Initiatives, Barclays, Chennai and Mumbai, India and Delaware, USA
- 2011 - 2012: Manager – Six Sigma and Project Management, American Express, Gurgaon, India
- 2009 - 2011: Assistant Manager – Process reengineering Group, Citi Group, Chennai, Bangalore and Mumbai, India
- 2004 - 2007: Trainer, Sri Sai Institute, Chennai, India
In the Media
March 21, 2022: India's sustainability Promise, Business India.
October 8, 2021: Next step in healthcare: Sharing economy to overcome resource crisis, Forbes India.
July 7, 2021: Towards a telehealth ecosystem, Fortune India.
March 24, 2021: Lean Six Sigma for healthcare: Improving the health of healthcare processes, Express Healthcare.
December 13, 2021: Need for national digital readiness within the Indian healthcare system, Forbes India.
June 16, 2021: Getting ready for the third Corona wave, The New Indian Express.
June 7, 2021: Making the case for Lean Six Sigma in the healthcare sector, The Business Times, Singapore.
May 24, 2021: Bringing the internet to billions—the future of data transmission over the internet, Forbes India.
May 3, 2021: How to tackle the oxygen logistics nightmare, The Hindu Business Line.
November 30, 2020: From the source and not through force: Green supply chain practices for environmental sustainability, The Business Times, Singapore.
October 29, 2020: Technology, Crisis Management And The Pandemic, Outlook India.
September 25, 2020: Environmentalism at the core, The Hindu.
December 9, 2020: Why COVID Is India’s Chance to Use AI, Tech – And Enter The Future, The Quint.
April , 2020: A Global Study on Quality Professionals”,, The Future Factory.
August 9, 2020: Shramik saviours, Fortune India.
July 6, 2020: Shramik trains helped avert a 'humanitarian crisis': Report by ET BUREAU, The Economic Times.
Research & Publications
Published Papers
Sunder M, Vijaya. (forthcoming) "Mission Possible: Overcoming challenges to bring clean water to rural India", Asian Management Insights Luz Tortorella, Guilherme., Saurin, Tarcisio., Fogliatto, Flavio., Tlapa, Diego., Moyano-Fuentes, José., Gaiardelli, Paolo., Seyedghorban, Zahra., Vassolo, Roberto., Francisco, Alejandro., Cawley, Mac., Sunder M, Vijaya., Sreedharan, Raja., Sena, Santiago., Forstner, Friedrich. (2022) "The impact of Industry 4.0 on the relationship between TPM and maintenance performance", Journal of Manufacturing Technology Management , 33 (3), 489-520 Anthony, Jiju., Scheumann., Sunder M, Vijaya., Cudney, Elizabeth., Rodgers, Bryan., Grigg, Nigel. (2021) "Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten", Total Quality Management & Business Excellence Luz Tortorella, Guilherme., Sanson Fogliatto, Flavio Sanson Fogliatto., Sunder M, Vijaya., Vergara, Alejandro Mac Cawley Vergara., Vassolo, Roberto Vassolo. (2021) "Assessment and prioritization of Healthcare 4.0 implementation in hospitals using Quality Function Deployment", International Journal of Production Research Sunder M, Vijaya., Prashar, Anupama Prashar. (2021) "Characterization and Examination of Operational Excellence Deployment Failures: Mediation Effect of Technical and Behavioral Failure Factors", IEEE Transactions on Engineering Management Sunder M, Vijaya., Ganesh, L.S.. (2021) "Lean additives in a service factory: A design science approach", Technovation , 104(1/2) Baliga, Ashwin., Chawla, Vaibhav., Sunder M, Vijaya., Kumar, Rajesh. (2021) "Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services", Journal of Business & Industrial Marketing , 36, 1452-1473 Sunder M, Vijaya., L.S., Ganesh., Marathe, Rahul. (2021) "A Dynamic Capabilities View of Lean in a Service Context", IEEE Transactions on Engineering Management Luz Tortorella, G.., Narayanamurthy, Gopalakrishnan., Sunder M, Vijaya., ACauchick-Miguel, Paulo. (2021) "Operations Management teaching practices and information technologies adoption in emerging economies during COVID-19 outbreak", Technological Forecasting and Social Change , 171(1) McAdam, Rodney., Galbraith, Brendan., McComb, Stephen., Antony, Jiju., Sunder M, Vijaya. (2021) "Development of sustainable lean patient value in healthcare: a long-term condition context", Total Quality Management & Business Excellence Baliga, Ashwin., Chawla, Vaibahv., Sunder M, Vijaya., L.S., Ganesh., B, Sivakumaran. (2020) "Service Failure and Recovery in B2B Markets – A Morphological Analysis", Journal of Business Research , 131, 763-781 Sunder M, Vijaya. (2020) "A State of Responsiveness Amid Crisis: Learnings from India", JOURNAL OF VALUES-BASED LEADERSHIP , 13 (2) Sunder M, Vijaya., Prashar, Anupama. (2020) "Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective", International Journal of Production Research , 58 (16), 4894-4915 Sunder M, Vijaya., S, Mahalingam., S M, Krishna. (2020) "Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma–a design-thinking intervention", Production Planning and Control , 31 (6), 512-526 A, Prashar., Sunder M, Vijaya. (2020) "A bibliometric and content analysis of sustainable development in small and medium-sized enterprises", Journal of Cleaner Production , 245 (February) Sunder M, Vijaya., L.S., Ganesh. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management Sunder M, Vijaya. (2020) "Lean Six Sigma for healthcare: Improving the health of healthcare processes", Express Health Sunder M, Vijaya., N, Kunnath. (2020) "Six Sigma to reduce claims processing errors in a healthcare payer firm", Production Planning and Control , 31 (6), 496-511 Persis, Jinil., S, Anjali., Sunder M, Vijaya., Sreedharan, Raja., Saikouk, Tarik. (2020) "Improving patient care at a multi-speciality hospital using lean six sigma", PRODUCTION PLANNING & CONTROL VenkatesaNarayanan, Padmalalitha., Thirunavukkarasu, Rajeswari., Sunder M, Vijaya. (2020) "Indispensable link between green supply chain practices, performance and learning: An ISM approach", Journal of Cleaner Production , 279 Sunder M, Vijaya., Ganesh, L.S.. (2020) "Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective", Group & Organization Management V, Gijo., J, Antony., Sunder M, Vijaya. (2019) "Application of Lean Six Sigma in IT support services–a case study", The TQM Journal , 31 (3), 417-435 J, Antony., Sunder M, Vijaya., V, Sreedharan., A, Chakraborty., A, Gunasekaran. (2019) "A Systematic Review of Lean in Healthcare: A Global Perspective", International Journal of Quality and Reliability Management , 36 (8), 1370-1390 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2019) "Lean Six Sigma in Consumer Banking – An empirical inquiry", International Journal of Quality and Reliability Management , 36 (8), 1345-1369 M, Haerizadeh., Sunder M, Vijaya. (2019) "Impacts of Lean Six Sigma on improving a higher education system: a case study", International Journal of Quality and Reliability Management , 36 (6), 983-998 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2019) "Dynamic Capabilities: A morphological analysis framework and agenda for future research", European Business Review , 31 (1), 25-63 V, Sreedharan., Sunder M, Vijaya., M, Vandana., A, Gurumurthy. (2019) "Development of Lean Six Sigma Training Module: Evidence from Emerging Economy", International Journal of Quality and Reliability Management , 37 (5), 689-710 R, Sreedharan., R, Raju., Sunder M, Vijaya., J, Antony. (2019) "Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic", International Journal of Quality & Reliability Management , 36 (1), 137-161 Sunder M, Vijaya., S, Ganesh., R, Marathe. (2018) "A morphological analysis of research literature on Lean Six Sigma for services", International Journal of Operations and Production Management , 38 (1), 149-182 R, Sreedharan., Sunder M, Vijaya. (2018) "A novel approach to lean six sigma project management: a conceptual framework and empirical application", Production Planning and Control , 29 (11), 895-907 J, Antony., S, Gupta., Sunder M, Vijaya., V, Gijo. (2018) "Ten Commandments of Lean Six Sigma: a practitioners' perspective", International Journal of Productivity and Performance Management , 67 (6), 1033-1044 Sunder M, Vijaya., S, Mahalingam. (2018) "An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions", International Journal of Quality & Reliability Management , 35 (10), 2157-2180 Sunder M, Vijaya., J, Antony. (2018) "A Conceptual Lean Six Sigma framework for Quality Excellence in Higher Education Institutions", International Journal of Quality and Reliability Management , 35 (4), 857-874 J, Antony., B, Rodgers., I, Coull., Sunder M, Vijaya. (2018) "Lean Six Sigma in Policing Services: a Case Study from an Organizational Learning Perspective", International Journal of Productivity and Performance Management , 67 (5), 935-940 R, Sreedharan., Sunder M, Vijaya. (2018) "Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: a literature review and key findings", Benchmarking: An International Journal , 25 (9), 3479-3504 Sunder M, Vijaya. (2016) "Rejects reduction in a retail bank using Lean Six Sigma", Production Planning and Control , 27 (14), 1131-1142 Sunder M, Vijaya. (2016) "Constructs of quality in higher education services", International Journal of Productivity and Performance Management , 65 (8), 1091-1111 Sunder M, Vijaya. (2016) "Lean Six Sigma in higher education institutions", International Journal of Quality and Service Sciences , 8 (2), 159-178 Sunder M, Vijaya., S, Shah. (2016) "A structured approach to managing stakeholders in lean Six Sigma projects: Role Call!", Quality Progress , 49 (2), 44-55 S, Gupta., S, Sharma., Sunder M, Vijaya. (2016) "“Lean services: a systematic review", International Journal of Productivity and Performance Management , 65 (8), 1025-1056 Sunder M, Vijaya. (2016) "Lean six sigma project management–a stakeholder management perspective", The TQM Journal , 28 (1), 132-150 Sunder M, Vijaya., J, Antony. (2015) "Six-sigma for improving Top-Box Customer Satisfaction score for a banking call center", Production Planning and Control , 26 (16), 1291-1305 Sunder M, Vijaya. (2015) "Offshore Output", Six Sigma Forum Magazine , 14 (3), 8-20 Sunder M, Vijaya. (2015) "Corporate perspectives: commonalities and differences between Six Sigma and Lean", International Journal of Lean Six Sigma , 6 (3), 281-288 Sunder M, Vijaya. (2014) "Quality excellence in higher education system through Six Sigma: student team engagement model", International Journal of Six Sigma and Competitive Advantage , 8 (3-4), 247-256 Sunder M, Vijaya. (2013) "Six Sigma-A Strategy for Increasing Employee Engagement", The Journal for Quality and Participation , 36 (2), 34-42 Sunder M, Vijaya. (2013) "Synergies of Lean Six Sigma", IUP Journal of Operations Management , 12 (1), 21-32
Books and Monographs
Sunder M, Vijaya. (2020) "Continuous Improvement Practices in Higher Education", World Scientific Press Sunder M, Vijaya. (2020) "Change Management Practices for LSS Deployment in Higher Education Institutions, In Lean Six Sigma for Higher Education", World Scientific Publishing Sunder M, Vijaya. (2020) "Case Studies of LSS in Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya. (2020) "Lean Six Sigma roadmap for implementation in higher education sector", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Antony, Jiju., Sunder M, Vijaya. (2020) "Basic Lean Six Sigma tools for Higher Education", Book: Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education, Emerald Publishing Ltd. Sunder M, Vijaya., L.S., Ganesh. (2020) "Lean Six Sigma in Banking Services - Operational and Strategy Applications for Theory and Practice", Springer Sunder M, Vijaya. (2020) "Change Management Practices for Lean Six Sigma Deployment in Higher Education Institutions", Book: Lean Six Sigma for Higher Education Research and Practice, World Scientific Press , 111-127 Antony, Jiju., Sunder M, Vijaya., Laux, Chad., Cudney, Elizabeth. (2019) "The Ten Commandments of Lean Six Sigma: A guide for practitioners", Emerald Publishing Ltd.
Cases
Sunder M, Vijaya., Raman, M.. (2022) "Health-Tech Strategy at KG Hospital Part A: Identification and Prioritization of Key Focus Areas", Harvard Business Publishing Sunder M, Vijaya., Raman, M.. (2022) "Health-Tech Strategy at KG Hospital Part B: Tech Strategy Design and Implementation", Harvard Business Publishing Sunder M, Vijaya., Shah, S.. (2021) "Premamrutha Dhaara Project: A sustainable water purification system for social impact", Harvard Business Publishing Sunder M, Vijaya., Sohoni, Milind. (2021) "How to Tackle the Oxygen Logistics Nightmare?", Hindu Business Line Sunder M, Vijaya., Sohoni, Milind., Kumar S.. (2021) "Executing the Bogibeel Bridge for Social Impact – Risk Planning and Managing Earned Value", HBS Case Sunder M, Vijaya., Sohoni, Milind., Kishore S.., Tewari A.., Kumar S.. (2021) "Swachh Rail, Swachh Bharat: Adoption of Bio-Toilets in Indian Railways", HBR Case (ISB 254) Sunder M, Vijaya., Deo, Sarang. (2021) "Technology decision-making in a semi-urban ICU: An intensivist's dilemma", Harvard Business Publishing Sohoni, Milind., Nagpal, Rajiv., Ahmed, Asrar., Sunder M, Vijaya. (2020) "SpiceJet: Flying in the Face of Imminent Shutdown", Harvard Business Publishing
Working Papers
Sunder M, Vijaya., Prashar, A.. "Blockchain Barriers in Hospitals: A stakeholder theoretic perspective" Sunder M, Vijaya., Modukuri, Siddhartha. "Outgrow: Ancient wisdom blended with modern solutions”" Sunder M, Vijaya. "Building Microfoundations for Dynamic Capabilities through Lean Practices and Cultures" Sunder M, Vijaya., Linderman, K.. "Conceptualization of Operational Excellence in a Service Context" Sunder M, Vijaya., Luz Tortorella, G.., Prashar, A.. "Role of Organizational Learning on Industry 4.0 awareness and adoption for Business Performance Improvement" Sunder M, Vijaya. "Explicating the Role of Dynamic Capability- Digital Adoptions in Developed Vs. Developing Countries: Implications to Operational and Innovation Performance"