Job Title:

Operations Associate (Fixed Term role)

Function:

Digital Learning

Name of Job Holder:

Location:

Hyderabad

Reports to position:

Band:

FT

Reportees to Position:

Job Purpose

To support the effective and efficient operation of ISB's digital platforms, enhancing the user experience and ensuring the seamless integration and operation of all educational content and technology. This role is crucial in maintaining operational excellence, facilitating cross-functional collaboration with the Business Development, Marketing, Content, and Product Management teams, and contributing to the strategic goals of ISB's digital learning initiatives.

Job Outline

As a Platform Operations Associate at the Indian School of Business (ISB), you will be instrumental in the day-to-day management and optimization of ISB's digital learning platforms. This position requires a detail-oriented individual who can navigate the complexities of digital platform operations, support strategic projects, and ensure the delivery of a superior user experience. By collaborating with key internal teams, this role plays a vital part in enhancing operational efficiency and supporting the institution's broader strategic objectives. If you are passionate about the field of digital education and possess strong operational and analytical skills, this role offers an exciting opportunity to contribute to the advancement of online learning.

1.   Assist in the management of daily operations for ISB's digital platforms, focusing on performance optimization and user satisfaction.

2.   Support the execution of operational strategies and projects, ensuring alignment with departmental and institutional goals.

3.   Facilitate collaboration between Business Development, Marketing, Content, and Product Management teams to enhance platform performance and strategic alignment.

4.   Serve as a primary point of contact for operational inquiries, ensuring quick and effective resolution of issues.

5.   Collect, analyze, and report on platform performance data, providing actionable insights to improve operations and user experience.

6.   Monitor and evaluate user feedback, leveraging insights to drive continuous improvement in platform services and content offerings.

7.   Collaborate with the technical team to identify and resolve platform issues promptly.

8.    Assist in the testing and implementation of new features or updates, ensuring they meet quality standards and enhance functionality

Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

Bachelor's degree in Business, Information Technology, Education Technology, or related fields.

1.    Strong analytical and problem-solving skills.

2.    Excellent organizational and time-management abilities.

3.    Proficient in data analysis and reporting.

4.    Effective communication and teamwork skills.

5.    Familiarity with digital learning platforms and educational technologies.

6.    Ability to work independently and collaboratively in a fast-paced environment.

7.    Agile and adaptable to changing priorities.

3-5 years

Job Interface/Relationships:

Internal

External

• ● Business Development Team ● Marketing Team ● Content Team ● Product Management Team

• Product Vendors
• Vendor Teams.

S.N

Key Responsibilities

% Time Spent

1

Provide Operations Support to Business Stakeholders for ISB Online, ISBx and Storefront

50%

2

Interface with product vendor for work on bugs and feature enhancements

25%

3

Conduct testing of features and coordinate demos with users and user groups

25%