Intern –AMP Admissions Engagement Team

Job Title:



Customer Engagement Team in ISB Executive Education

Name of Job Holder:




Reports to position:

Senior Manager - Engagement



Reportees to Position:



No. of Positions



Job Purpose


We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes.


You are someone with good functional understanding and industry experience with customer engagement processes (both voice and email based processes), with a proven track record of winning new customers / business to drive School’s revenue, have strong business-to-cutomer (B2C) orientation and customer centricity, and competently use these skills to achieve, and often exceed the business targets.


You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.



Job  Outline

·        Responsible for ensuring superior customer experience, while meticulously handling all customer enquiries through emails & calls

·        Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants

·        Counsel, guide and support the domestic and international candidates through the entire application process

·        Provide support for Admissions outreach related activities, including infosessions and trade fairs

·        Working knowledge with CRMs such as Salesforce would be an added avantage

·        Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization

·        Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting)







Job Specification

Knowledge / Education

Specific Skills

Desirable Experience

·   Graduate under related or other disciplines

·    Customer Orientation

·    Experience in Lead nurturing and Sales Development through Call and Email Management

·    Communication (written and verbal)

·    Excellent Interpersonal skills

·    Ability to manage multiple responses, coordination & attention to details

·    Comfortable in working long hours/weekends as per business need

·   1-3 years of experience

·   Sound working knowledge of Salesforce and Microsoft Excel

·   Ability to present data effectitvely to aid actionable insights, would be an edge





Job Interface/Relationships:



  • Outreach (Branding, Marketing, Sales)
  • Digital Marketing
  • Prospective Students




Key Responsibilities

% Time Spent


Handle all outbound and Inbound enquiries – emails and phone calls



Handle walk-ins and coordinate Campus Visits



CRM – data entry and reporting



Any Other Significant Input

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.

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Contact us at

040 23187777

0172 4591800


Monday- Friday, 08:00 to 18:00